Why is your Click & Drop website so confusing ?
I have just joined it but can't get around easily - ie simple things like it's not clear WHOSE name & address you mean on your forms etc, and it takes too long to work everything out. The open/non-membership Click & Drop page on the Post Office website is a dream to use - incredibly simple and quick with no faffing about, so can't you set up the member's website to be the same as I'd like to keep a record of what I send?! Thanks
Hi and thanks for your suggestions. For occasional, or one-off mail, you can use our unregistered, quick pay version of Click & Drop here:
Richard Holden commented
I completely agree with Barb Searle. It's incredibly confusing to an occasional user. I am not an 'E-tailer', I'm just someone trying to return an online purchase at my own cost. I used to be able to simply put in the parcel details - size, weight etc, select a service, click 'Buy Online', go to Paypal to pay and generate a label. Simples.
Can't we have a 'one-off' use button to take us away from the whole order set up process?