Combine or merge orders... Customs data
Merging or combining orders has been suggested several times by now... and declined. However something needs to be done as I have two orders going out with the wrong electronic customs data. This is what happens:
Customer buys two items separately but wants them shipped together. I have two orders on Click and drop app. The other I have to mark as dispatched by other courier and the other I have to add an item to.
I can add the item, and individual price in the system, but there is no way I can alter the total of the purchase to accurately reflect the contents. It still shows the single items costs. So now I have a parcel that shows the total value to be much less than the individual values.
Please fix this. I don't want my parcels to be delayed because of this. I sent a lot to the US and they now require electronic data.
This is not a order management issue... this is very much a shipping solution issue.
Ian P commented
Tyler, this is not about "making more money", with orders with free shipping or where the postage paid by customers is adjusted/refunded then no more money is made. It is an incredibly unfair accusation that anyone who wants to combine an order must be doing so to make more money. It is about having the correct shipping weight, the correct products listed on the customs form and the correct amount showing for customs declaration purposes.
Yes customers could add two items to their basket and then pay for them together, but 99% don't do this and often I get additional orders where people have just decided to add items later on - stuff they did not originally think they would buy.
As a shipping services, RM will benefit from knowing the data and the documentation is correct for customs also.
Matthew Cummings commented
Please can you look again into doing this Royal Mail. It is causing havoc here having to manually combine multiple orders for the same address. It won't mark it as despatched on eBay/Amazon etc if click and drop hasn't printed a label for that order, even if you click "mark as despatched by other courier."
Brian Kercher commented
I agree that this really needs looking at. I do not not know how difficult this would be to implement but a simple 'combine order' option at the bottom after selecting the orders in question would be really beneficial
I just added another item when applying postage costs weight etc, then delete other order. you can copy and paste the information.
Your best result is to create a new order and mark both dispatched by other courier. This way the details will be correct.
I do not see why people see this as a RM problem, you will have been paid 2X postage so you are benefiting by sending the item together.
The real problem is at the market place end for allowing people to pay per item rather than adding items to a basket.