faster integration with ebay and amazon
Speedier downloading would be a welcome improvement. Constantly refreshing the page in hope that the orders will arrive so i can finsh up for the day and get to the post in these very limited windows we have to operate in now
Unfortunately these forums are just for people to moan, there is very little engagement from Click & Drop.
Customer service from Royal Mail is an embarrassment and lets down the 100,000+ Post men & women who do a great job.
Ebay orders taking approx 45minutes to appear in click and drop
Agreed, The update interval is painfully slow.
I have eBay and Woocommerce, I'll often have delivery note printed and the order picked and packed and still be waiting for it to appear in C&D. In fact, I've done one while typing this.
Still not in C&D after 47 minutes. Sat here hitting refresh, logging in and out, even cleared my browser cache waiting to add this last order.
Even a force refresh would be welcome.
How comes with parcel2go i can go in and get shipping info from ebay or amazon to print labels spontaneously, even marking my orders as dispatched via parcel2go is instant....but with the Royal Mails click and drop effort, 40 minutes and NOTHING?
@Anonymous 4 times an hour would be a start, at the minute it can take up to an hour to update a market place items as dispatched.
I think it collects order about 2x an hour
I wholeheartedly agree. its simply not acceptable to run an update 4 times an hour. online business are fast moving and have strict deadlines so this updating/integrating/refreshing needs to be looked at immediately
And updating when marked as despatched
Same issue on Magento, orders taking up to 1 hour to appear in C&D. Used to import every 10 minutes not sure what has happened.
Please do this. Biggest problem for me is waiting I give up in the end and create orders most of time as integration is to slow to refresh. Or allow us to have a button to click to ask the system to download an order we know is waiting to be processed. Same as other integrated services work.