Give printable instructions with the manifest for untrained staff
Often staff don't know what to do with click and drop, it would be useful to have an optional instruction sheet to print with the manifest so that the staff know what to do with it. Places like spar seem to be getting new staff in all the time that don't know how to handle click and drop. Like one bloke was there for ages sticking new tracking numbers on everything because the system wasn't recognising them. Surely it's more simple than that.