Ability to confirm Return Address upon applying postage (for Dropshipping purposes)
When order are imported from a platform, that are to be DROPSHIPPED, the address to send to is correct - however the Return Address that will print on the label will be mine (as this is set as default).
The Return Address must say MY customer's address - not mine (as I am sending ON BEHALF OF my customer).
I currently have 10 Trading and Return Addresses set up, although any of my 100+ registered customers could potentially send me a Dropship order.
What I am requesting is the facility to be able to confirm or choose the Trading company upon selecting the imported order; currently I have to:
- Mark the order as 'despatched by another courier'.
- Re-create a brand new order - where I can choose the Trading Name
- Find the order then delete it (frustrating Royal Mail process whereby one can't simply delete the order as it reappears, so has to be marked as above first).
Royal Mail have suggested that before recreating each order, I should change the Default Return Address, create the order, then change it back. Every time!
I have multiple Dropship orders from multiple customers and this is not a solution - to keep going back into the default address and amending it. It doubles the time it takes to process each order, and this is not economical business-wise.
Hi and thanks for your suggestion.
The best way to do this is to import your orders via CSV, either manually, or through our Click & Drop Desktop app, and map a ‘trading name’ column.
This way you can import multiple orders and specify a different return address per label for each of them.
Click & Drop support