Stop changing the flow and layout of the website
Each time I want to send a parcel I need the process to be simple and fast, unfortunately, for sometime now this is not the case. For example: If I've selected to drop off the item, why does the site try to force me to have it collected from my home address? The earliest collection you will offer is the next day, but that is no use to me if it needs to be shipped that day. Also, once I've selected the parcel I want to send for example 2kg for £2.85, why do I then have to scroll a list of options sorted in environmental impact order. If I'm shipping an item that a customer has paid £2.85 postage, I'm not suddenly going to change it something more expensive, the option I selected should be the first item. I shouldn't have to click a 'more options' button to find the option I selected previously. This is really poor UX design. Also, can you please stop swapping things around. For example: Why did you need to swap the 'Paypal' and 'Credit Card' buttons around?