Make it much clearer and easier to select whether an item is to be collected or dropped off. This is not, currently, at all clear.
Clarification of postage purchase options.
David Anscombe shared this idea
David Anscombe commented
I have had great difficulty trying to find how to deselect the default collection of items and have, on a number of occasions, ordered postage and been told when it is to be collected even though I thought I had selected drop off. This is very annoying as I then have to waste more time cancelling the collection.