General
327 results found
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Allow Merging of more than 16 items.
I often have customers oder 30 or more items as I do live auctions. It would be great to be able to merge more than 16 at once.
2 votes -
Make IOSS drop down choice available through the C&D API
I try manifesting international orders through the Click & Drop API.
There is one step that I cannot do:
The Customs Details require selecting "IOSS DDU" or "DDU" (sometimes also "DDP"?)
The API only allows setting these fields: customsDutyCosts, IOSSNumber.
How can I select this information to manifest and ship the orders without the online API?1 voteHi,
In order to provide the Delivery Terms, such as "IOSS DDU" or "DDU", via the API then please use the `deliveryTerm` field.
Details of this can be found on the Redoc page under "Orders > Create Orders > Items" at https://api.parcel.royalmail.com/#tag/Orders/operation/CreateOrdersAsync
We hope that this information is useful, but if you do require further support please do not hesitate to contact us via the Support Page https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
Kind Regards,
The Click & Drop Team
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Improve Click & Drop
Click and drop is becoming infuriating.
Despite sending the same size of package with the same postage I have to click through too may items, surely it should be possible to create a default item profile including the payment options.
The payment process keeps defaulting almost everytime - it partially lands then goes to an error page.
And often the postage labels don't download, I have to go back, search for the order and re-generate the labels.
This is adding so much time an annoyance to running my business.1 vote -
Improve Click & Drop
Click and drop is becoming infuriating.
Despite sending the same size of package with the same postage I have to click through too may items, surely it should be possible to create a default item profile including the payment options.
The payment process keeps defaulting almost everytime - it partially lands then goes to an error page.
And often the postage labels don't download, I have to go back, search for the order and re-generate the labels.
This is adding so much time an annoyance to running my business.1 vote -
Update the API specification for the customsDeclarationCategory update
We received a notice from you about the changes to the customs declaration category, see below.
When I go the the Products page as suggested, I can see there are two new categories: Commercial Sale of Goods (B2B) and E-commerce Goods (B2C).
When I look at the current specification, it is still version 1.0.0.
In the customsDeclarationCategory field, these are missing.
Now, I wonder how to set these fields and if they are required.API: https://api.parcel.royalmail.com/
API spec: https://api.parcel.royalmail.com/doc/v1/click-and-drop-api-v1.yamlCould you please update your API specification to reflect the changes?
If you cannot do that, please let me know what…1 vote -
create an order page May 2026
So we have now been forced to use the new page layout without the problems being sorted.
The major one, which is VERY annoying, is that the Trading Name dropdown is at the BOTTOM of the page. This is important because, when you change it to a different one to default and then chose "create another" the Trading Name goes back to default!!
The only benefit to the old page (not the old old page just removed but the good old page which had create another and the name stayed put) was that the name stayed put.
With the trading…
1 vote -
Price of postage
Once I have an order and want to select a postage service there are no prices?!?
How do I choose a service if I can't see the price? Would you go to a shop and pay whatever the shop decides?
The prices fpor services might differ for each account but YOU know all that information so YOU can put it in.
2 votes -
Postcode address search
I have to write in an entire address to pull it out of a drop down menu. That's a rubbish feature. You may not know this but the UK is broken up into postcode. There are only a few addresses in each so why don't you let the use put in a post code and select the address froma drop down.
If you are going to have a "just start typing" search, then make the search results match what's typed in. I can type 70% of a full address and the results drop down still contains pointless way off results.
…
1 vote -
Add Large Letters for USA
Now we can only send orders to the USA as Small Parcels!
This is costly, wastes excessive packaging for small items and not at all Eco Friendly. Not business friendly.
It's unbelievable that it's an option for over the counter customers but not for OBA customers8 votes -
API - what is the minimal data to post to generate a label?
I can successfully generate an order using the Click&Drop API. But for the label generation, I think that I need to also specify the shipping method.
However, each time I post a new order with the field
postage_detailsand add acarrierName, then I get a 400 Bad Request.The downloaded specification does include:
PostageDetailsRequest: type: object properties: serviceCode: type: string maxLength: 10 carrierName: type: string maxLength: 50However when I look at the https://api.parcel.royalmail.com/#tag/Orders/operation/CreateOrdersAsync endpoint,
I see no carrierName in the example. That seemed to be a problem when posting.Could you clarify which information is needed to…
1 vote -
Return 7 day sales graph
Please return the 7 day sales graph as it use to be. it was a KEY tool that many sellers used to monitor daily and weekly sales across multiple platforms.
The new 'Dashboard' is a disaster. The data is not even close to accurate and the 7 day "Sales" graph shows orders dispatched not sale made.
We were told in March that date accuracy would be fixed very soon and a new graph would be implemented but that was over 3 months ago.
"We are working on resolving the data issue and this should be fixed very soon.......... we will…
1 vote -
Check that house number or name is present
Sometimes I get a package returned to me because the house number was never given by the customer during checkout. Shopify picks this up but Click & Drop does not.
If I don't check for potential address errors in Shopify beforehand, the label will get printed.
Why can't Click & Drop warn me if it suspects that an order is missing vital address information like this?
1 vote -
Allow collection address to be entered manually when address not in lookup
Our new business address does not show up as an option in the collection address lookup, so we will never be able to arrange a collection through the portal, which is exceptionally inconvenient.
It would be great if we could enter a collection address manually. Or even allow partial addresses to be selected from the lookup, as the building number and street name for our address covers multiple properties but the lookup requires me to select a specific business at that address. Doing so would send the postie to the entirely wrong property/location so the collection booking feature is annoyingly…
1 vote -
Add ‘tubes’ as a category on click& drop- as available on 'send an item'
I have a click & drop account which syncs with Shopify. We sell mainly prints in tubes, and until recently we were able to send these as a small parcel. Now the dims for small parcels are far too small, but there is no dedicated tubes category (which there is on the 'send an item' service). The only option to send a tube on click & drop is a large parcel for which the cost is ridiculous- around £28 (Vs ~£6 on 'send an item'). This seem to be an omission- can you PLEASE add this functionality/category? Sending via unregistered…
2 votes -
Bring Back The Create Another Order Button on the Create Order Page
Following the recent update we have lost the Create Another Order button on the Create Order page. This slows the process of manually adding orders a lot as we have to go back into the create order page from the overview page every time.
2 votesThank you for your feedback.
We are currently working on adding this functionality to the new page. This page will be updated once the change is made.
Kind regards,
Click & Drop Team
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No collection yesterday? I called today 24-6-26 and was advised it's hot, your drivers can't work.
No collection yesterday? I called today 24-6-26 and was advised it's hot, your drivers can't work.
1 vote -
Is there a timescale for fixing the glitches?
On top of not being able to delete unwanted orders at all, or manually mark an order as despatched, I am not also not able to edit an order. The automatic download from ebay included an overseas order with a non-latin character and I cannot edit the shipping address or the contents at all, the buttons do not work. Im afraid to say that the click and drop website is the only website that I have problems with. I thought it was my use of old operating system, or incompatible browser, but I have no issues with any other websites.…
1 vote -
new Create Order Page April 2026
Friday 10th April 2026 the online create an order page worked well. All the bits you needed was there and you were able to create an order and NOT leave the form so the trading name stayed the same. That is the only reason we used the newer create an order page.
So Tuesday 14th April i go in to create my labels and find its all change. I don't like change at the best of times but BACKWARDS CHANGES just make no sense. And then to tell us we have LESS THAN A MONTH to get used to it…
1 vote -
Get C&D working with Safari on earlier Macs again...
Until last week, C&D was working perfectly fine for eight years on our MacBook Air despatch computers with Safari and then an update from Royal Mail killed it. Royal Mail tech support advice is to buy newer laptops, which for a small business isn't going to happen. Developers should just do their jobs and make sure changes are backward compatible.
6 votes -
Ability to Hold or Draft Orders Imported from WooCommerce
We currently use WooCommerce with the standard order workflow:
- Processing = order imports into Click & Drop
- Label created/despatched in Click & Drop = order marked Complete in WooCommerce
One area that causes significant operational issues is when a customer provides an incorrect or incomplete shipping address.
When this happens, we place the order On Hold in WooCommerce and contact the customer to obtain the correct address. Depending on how quickly the customer responds, the order may remain on hold for several days.
The problem is that these orders continue to appear alongside normal orders in Click & Drop. As…
1 vote
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