General
183 results found
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Add 'Store Postage Method' to the API
Currently via the API, there is no way to tell Click and Drop which shipping method you intend for the order to be shipped. You are only able to setup rules based on price.
The 'Store Postage Method' is only currently able to be used for integrations which Royal Mail themselves have written. This is a strange practice and makes the API only half feasible.
Please add this or another new parameter so we can specify our postage method by name rather than price.
2 votes -
Allow "Send tracking with order notes" to be turned on without "Mark orders as dispatched" turned on
Please allow us to turn on the option to send customers the tracking number via Woocommerce order notes, "Send tracking with order notes", without having to enable the "Mark orders as dispatched on channel" option.
We regularly have customers order multiple items, some of which may be back-order or pre-order items. When we receive these orders we often ship the in-stock items straight away, while keeping the order "On hold" until the back/pre-ordered items arrive.
We can't turn on the "Mark orders as dispatched in channel" option as this would automatically mark as Complete orders where there have been partial…
2 votes -
Retain selected items after applying postage
If you tick certain orders in the 'New Order' folder and apply postage to an order all the ticked items are de-ticked.
It use to be that these ticked items were retained as ticked. Please change this back.
Please can you re-add this feature.
7 votes -
Allow update tags
Can only set tags on create
Too inflexible especially when the orders in click & drop are created by some third party integration.
Would be super useful if we can edit tags even after an order has bee created
1 vote -
Allow filtering order by multiple values
Would be useful to filter by multiple order number, multiple post codes, multiple email addresses
1 vote -
please explain how new 'Auto Print' will operate with API
We're concerned to see you're discontinuing support for the 'Print Assist' integration. Despite your claim that you had previously let people know about the new 'Auto Print' introduction from 1/10/24, with only 2 weeks to go, yesterday was first time your announcement was made on the CnD website and we have not had any email notification prior to this.
We use the click and drop API and not the C&D desktop app. As there is no "automatic print" of created labels with the API integration available (like there was with the Dropbox integration) we retrieve and send a label pdf…
1 vote -
Product details column, sort by A-Z
In product details why can't we sort alphabetically, allowing us to print everything out in order?
1 vote -
show maxmimum possible price for the chosen service, or price guide that retlates to account
The reason given for not showing us the price for a service is that prices are not calculated until after they are manifested because of discounts. But what I would like to see, when I am choosing a service, is the price of that service before it is discounted. For me this is so that I can see the prices that I should be charging the customer. If not this then a price guide that relates to the service that I'm using on the main menu because I find it hard to find the price guide that relates to my…
2 votes -
allow us to retain/copy labels for cancelled sales order number to a new one
allow us to retain/copy labels for cancelled sales order number to a new one
1 vote -
In manifested orders, show what the price of the postage was.
When I read my statement it is hard to work out what each package cost to post. I have to look at the statement and then try to work out which package each item relates to. It would be much easier to see this information if the cost was shown next to each package.
5 votes -
Recipient ID Number
Recipient ID number/
Posted to Portugal, RM asked for this, YET? no where to put it. Good thinking as always RM, ask for the number but hey we had to write it on the packet, its digital ,maybe add a little note next to the IOSS for areas that need this.
2 votes -
Import Shopify orders for specified locations only
We have a Shopify setup with multiple locations - retail stores and an ecommerce warehouse. At present Click and Drop pulls in orders for all locations, regardless of the location selected for the integration. This means that our retail store orders come in to Click and Drop as well and are in danger of being duplicated. Please only import orders for the specified location.
2 votes -
Per item postage costs from OBA on reporting
The reporting tool on the C&D page is great - it shows absolutely everything you need, except how much you have been charged to actually send the item.
I appreciate that the 2 systems, C&D and OBA invicing are separate, but if the C&D system is able to show you which Sales Order an item is attributed to, is there not a mechanism by which you can attach the cost of sending each item to the report?
The report we use is: https://business.parcel.royalmail.com/reports/manifested-orders
The issue we have is that we are contracted to supply Business 2 Buesiness, and as such…
2 votes -
CSV download
All of your reports are available as XLS downloads - can you please offer these as CSV downloads, so that they are able to be imported into other systems?
We run multiple systems and would look to import tracking details into accounting systems, and online shopping systems, and they all take CSV as the standard format for any data import. Currently we have to download the XLS, open it in Office, and export as a CSV.
XLS files are great for formatting text, or using multiple tabs for sheets. Where a single sheet of plain data is being transfered, this…
2 votes -
change the flow when postage is applied to multiple orders.
When applying postage to more than one orders it takes you to the batches/batch details page. Once postage is applied please just have it go straight back to orders like it does when applying postage to a single order.
4 votes -
add Shipping Service to Despatch note
It would be great for us to have the name of the shipping service for the order added to the despatch note under the barcode.
This means when we take the label off the integrated sticker paper and stick it on the parcel we can check that the service on the thermal label matches the order. We use this with the Scan and print function.
We are an online jewellery store and the despatch notes on C&D help unify all our selling platforms. I.E NOTHS, SHOPIFY, WOOCOMMERCE
2 votes -
Print the Customer's Name on Returns Label
Allow the customer's name to be displayed on Returns labels. At the moment we have to cross reference their address on another system. It only shows their returns address, not the customer name.
1 vote -
Incorrect tax calculations for international orders via Shopify and Click&Drop integration
We've identified inaccuracies in tax calculations for international orders within the Royal Click and Drop system. Despite our Shopify platform accurately pricing and taxing orders, an additional tax amount is being erroneously added when processed through Royal Mail Click and Drop, resulting in incorrect totals.
To illustrate this issue, please see the following order example:
Within our international Shopify order, item prices are clearly displayed, with the subtotal in EURO inclusive of tax at €17.99. The total order value is €102.80, equivalent to approximately £87.82 based on the current exchange rate.
However, upon importing the order into Royal Mail Click…
3 votesThank you for your feedback.
We are aware of this issue and are currently working on resolving it - a fix should be released in the near future. This page will be updated once this has been done.
Kind regards,
Click & Drop Team
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Access to International Heavier through click & drop
If I want to send an International Heavier parcel I cannot do this through Click & Drop. This tends to mean I don't use this service as it is not part of the click & drop offering. As it is a Royal Mail service I do not know why it cannot be included.
1 vote -
Allow orders to import from WooCommerce with status' other than "Processing"
Please allow order to be imported from WooCommerce integration with order status' other than "Processing".
As with many stores we take Pre-Orders and Back-Orders for out of stock items, we use custom order status' and the "On hold" status to separate these from newly created "Processing" orders.
We then can't have these import into Click & Drop properly and have to make them manually as Click & Drop can't see anything other than "Processing".
Please create an extra field in the settings page where we could write in the extra status' we want to import. Or have the plugin scan…
1 vote
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