General
316 results found
-
Bring Back The Create Another Order Button on the Create Order Page
Following the recent update we have lost the Create Another Order button on the Create Order page. This slows the process of manually adding orders a lot as we have to go back into the create order page from the overview page every time.
2 votesThank you for your feedback.
We are currently working on adding this functionality to the new page. This page will be updated once the change is made.
Kind regards,
Click & Drop Team
-
No collection yesterday? I called today 24-6-26 and was advised it's hot, your drivers can't work.
No collection yesterday? I called today 24-6-26 and was advised it's hot, your drivers can't work.
1 vote -
Is there a timescale for fixing the glitches?
On top of not being able to delete unwanted orders at all, or manually mark an order as despatched, I am not also not able to edit an order. The automatic download from ebay included an overseas order with a non-latin character and I cannot edit the shipping address or the contents at all, the buttons do not work. Im afraid to say that the click and drop website is the only website that I have problems with. I thought it was my use of old operating system, or incompatible browser, but I have no issues with any other websites.…
1 vote -
new Create Order Page April 2026
Friday 10th April 2026 the online create an order page worked well. All the bits you needed was there and you were able to create an order and NOT leave the form so the trading name stayed the same. That is the only reason we used the newer create an order page.
So Tuesday 14th April i go in to create my labels and find its all change. I don't like change at the best of times but BACKWARDS CHANGES just make no sense. And then to tell us we have LESS THAN A MONTH to get used to it…
1 vote -
Get C&D working with Safari on earlier Macs again...
Until last week, C&D was working perfectly fine for eight years on our MacBook Air despatch computers with Safari and then an update from Royal Mail killed it. Royal Mail tech support advice is to buy newer laptops, which for a small business isn't going to happen. Developers should just do their jobs and make sure changes are backward compatible.
6 votes -
Ability to Hold or Draft Orders Imported from WooCommerce
We currently use WooCommerce with the standard order workflow:
- Processing = order imports into Click & Drop
- Label created/despatched in Click & Drop = order marked Complete in WooCommerce
One area that causes significant operational issues is when a customer provides an incorrect or incomplete shipping address.
When this happens, we place the order On Hold in WooCommerce and contact the customer to obtain the correct address. Depending on how quickly the customer responds, the order may remain on hold for several days.
The problem is that these orders continue to appear alongside normal orders in Click & Drop. As…
1 vote -
Ebay cancelled orders dont update
Ebay cancelled orders dont update and drop off click and drop but other platforms that do have APIs and do similar functions to click and drop have this basic feature
3 votes -
Parcel Force manifest has no breakdown of customer name or number of cartons, only consignments
Old WDM parcel force manifest used to clearly show the customer name and number of cartons, not just the number of consignments. Not knowing the number of cartons and blindly giving our boxes to the driver which just shows the number of consignments is clearly not workable. We used to have it, and we need it.
2 votes -
Allow amend Channel Reference
If sending an item under warranty (for example) it would be great to allow an edit of a cloned order number (to then add a suffix of w to highlight it's a warranty or a digit {1, 2, 3} to indicate the number of times this has been sent). Just a simple way of using pre-existing data in a way that is suitable for the company using Click & Drop.
1 vote -
Simplify the option to ship multiple boxes in an order
Why not have an option at the point of entering box weight to say how many boxes you are sending as part of the order, instead of having to go out into a separate page? We often ship up to 30 boxes for one order to the same address, so it would be much easier to just type "30" rather than adding a new box 30 times.
2 votes -
Dedicated Firearms Team
With ParcelForce there used to be a specific Firearms Team that dealt with Firearms related problems and queries, they have been disbanded this would seem to be a mistake, the requirements for shipping firearms are governed by legislation that will not be know to your normal helpdesk.
2 votes -
Firearms collections
The previous WDMO system would allow the collection to be booked in up to midnight the day before collection. The new system requires submission of a manifest by 1300 hours for next day collection. A paper copy of the manifest is supposed to stay with the collection and be filled out by the driver? Why when the drivers have the ability to scan the collection to the system have you gone backwards to using paper and pen?
2 votes -
Add Order Weight to XLS Report Export
When exporting dispatched orders to XLS in the Reports area, include the order weight field. Our business is monitoring our carbon impact, therefore requires the weight in order to calculate c02.
1 vote -
royal mail tracked delivered to wrong house major problem
We had a customer inform us the tracking online showed the parcel was delivered to a completely different area of her street, across a road and in a cul-de-sac.
She needed the items urgently to complete her grandsons birthday present of a Panda.
I rang RM and got a nice chap a week ago who said the postman would go back to that address and retrieve the parcel and deliver it to the correct address. He also said i should claim for the miss delivery as is my right.Yesterday, 6 days later, the customer said she still had not…
1 vote -
Fix the new create order screen
The new C&D create order screen is a step backwards.
Retain the Post code while we go and check the rest of the address, like used to happen on the old screens.
And why add all the detail for the product and weight but not let us select the postage at the same time?
These new screens create more effort rather than less
1 vote -
can we have "Tubes" designation for click and drop? we have tubes in normal post an item but not in click and drop??
normal post an item has Tubes as an option to post things including sizes and weights, how come Click and drop doesn't have this, i use click and drop every day but have to use small , medium and large package pricings
thanks
1 vote -
1 vote
-
2 x 1D Barcodes on tracked lables
Some labels I receive from other shipping systems now include 2 x 1D Barcodes on tracked labels - the second same barcode where the "logo" can be applied to the bottom of the lable.
Click and Drop doesn't have the option to support this. Now baring in mind this 1D barcode is used for the automated sorting, I can understand why some of the big players are putting it on the label twice.
Is this something you plan to roll out to all users to help speed up the automated sorting?
1 vote -
user colum inside the ready for despatch window
i have multiple packers. and it would be good to see what and how much they have packed. they all have there own user login. but i am unable to filter the user to see what and how much they have packed. can a Colum be added so the users can be seen and filtered please.
1 vote -
Don't overwrite item price when copying customs information to all orders.
We want to copy customs information for all selected orders however this also overwrites the product price and we need the price to accurately reflect the amount paid for U.S. tariffs and IOSS to match
1 vote
- Don't see your idea?