General
498 results found
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Extend eBay API Information/orders Pulling to 1 Hour
Title: Extend eBay API Information Pulling to 1 Hour
Would you consider extending the API pull for eBay orders to 1 hour?
15-20 minutes is just too fast. No time to make a coffee, rethink life choices, or stare at the screen wondering if new orders even exist.
Honestly, 1 hour sounds better. Maybe 6 hours for premium suspense. Turn Click & Drop into a proper mystery box experience.
Nothing beats refreshing Royal Mail Click & Drop and asking: “Will the orders show up today, or is it a tomorrow problem?”
At this point it’s less “order syncing” and more…
1 vote -
More SKU's lines on the label
Hi Royal Mail team,
Please can you expand the number of SKU lines visible on Click & Drop labels?
At present, the “Customer Reference” block only shows ~3–4 lines of SKU text, even though the block itself has much more space available. The SKU list is vertically centred, leaving unused whitespace, and a large portion of the block is taken up by the logo area. In addition, the line “Royal Mail: UK’s lowest average parcel carbon footprint 200g CO2e” occupies space that could be better used for operational data.
Our proposal:
Move the SKU list to the top of the…
7 votes -
I would like to be able to delete orders from the Open Orders Screen
I know this has been asked before. Previously, I found a way to delete unwanted orders, by clicking on the order and selecting delete from the order details screen, one at a time. Now the site has been updated that does not work either. So Now I cannot delete any unwanted orders from open orders, or the individual order screen. Would it be possible to look into this and see if an adjustment can be made, to allow deletion of unwanted orders? Thank-you.
1 vote -
Allow merging of orders with different postage
Fulfilment customers integrated into C&D sometimes get their customers ordering then making an additional order but with different postage - standard then first class - but C&D will then NOT allow these orders to be merged even though all other information is the same. It means that the 2 orders for instance can't be merged and sent with the same postage service saving both sender and recipient money.
1 vote -
Field Mapping Order
When uploading databases to C&D the mapping field order has changed. We generally use name, address etc and then Weight, Package Size and Service Code. These fields used to appear near the top on the fields list. They are now nearer the bottom so we have to scroll to othe bottom of the list when mapping the data. The importer fields are now at the top. Which are only used for international mailings. Surely it makes more sense to have the standard name and address fields at the top? Or it would be good to have the option to mark…
1 vote -
Option for manifest to itemise orders being despatched
It would be very helpful for the manifest to have the option to detail the orders being despatched.
Currently parcel labels have no despatch date and the manifest only tells you the total number of orders (not parcels) being despatched, but not which orders are being despatched. The parcelforce system detailed each order being despatched which aided the team handing over the parcels..
2 votes -
Add despatch date to the delivery label
Please can we have the despatch date clearly marked on the delivery label?
Currently there is nothing on the label to indicate despatch date and the manifest doesn't list the parcel numbers either so it is more difficult than it needs to be to ensure the right parcels are despatched.
2 votes -
sort out integration with Google address book
C&D used to integrate fully with my Google Address book, autofilling the book when I have a new customer and populating the C&D page when I began to enter a customer name for existing customers. Now it will only pull the name from Address book when you start to type it but not address, phone email etc. Can this be rectified?
1 vote -
Increase log out time
Can you please increase the time before Click and Drop logs you out from 20 minutes to several hours?
We are Parcelforce customers, we were able to leave WDM on basically all day without logging out which is handy as we process ecommerce orders as they come in.
Many thanks
2 votes -
Add delivery date/time to Manifested orders report export
It is useful to export the manifested orders report in order to analyse delivery status, however it would be even more useful if the 'delivered date/time' could also be added.
This would allow us to do our own 'performance measurement', and give us insight into where we need to be adjusting our handling times and delivery expectations.1 vote -
Filter Orders by Stock Location
We print orders from two different locations, and it would be much easier to manage if we could filter orders by stock location. Adding a stock location column seems like a simple enhancement. Could this feature be considered? I believe many users would find it very useful.
2 votes -
Manifest API
Please could you look into returning the "OBA order #" that is displayed within click and drop via the API also when you create / get a Manifest entity, this would then allow us to then match each manifest to its docket on the invoice supplied.
1 vote -
Add a Quantity box in order details like the old WDM system for multiple parcels to same address
The old WDM system was simple for this, instead of having to go through the stupid way its done now and dragged out process, simply add a quantity box would be way more simple and user friendly and faster. there is to many moving parts in this system that are totally unnecessary.
1 vote -
Please move Tracked Returns option from Settings to the Home page
Could you please move the Tracked Returns option from Settings → Miscellaneous to the Home page?
At the moment, when a customer adds new users without administrator permissions, these users are unable to access settings and I fact they can’t access that section and therefore cannot generate return labels.
Moving Tracked Returns to the Home page would ensure all users can generate return labels regardless of their permission level.1 vote -
Provide an option to make the "Order reference" a required field
Would it be possible, please, to give the option to set the "Order reference" field as required so it cannot be left blank? This would mean that all shipments can be referenced to their corresponding delivery note, pick list, or whatever other internal reference a company uses to identify shipments sent using Click & Drop. As a bonus, you could add an editable description so that the user can add what that reference is in brackets - i.e. "Order reference (delivery note)".
3 votes -
Parcel Force manifest has no breakdown of customer name or number of cartons, only consignments
Old WDM parcel force manifest used to clearly show the customer name and number of cartons, not just the number of consignments. Not knowing the number of cartons and blindly giving our boxes to the driver which just shows the number of consignments is clearly not workable. We used to have it, and we need it.
1 vote -
Stop messing with default browser input styles.
Firefox is not displaying the state of checkboxes in the options.
This is because your inept webdesigner has chosen to incorrectly disable the default browser style for inputs.
input {
appearance: none;}If I remove this CSS, I can see the state of checkboxes in the options menus again.
Please fix this and stop messing with defailt browser styles.
Thanks
2 votes -
Multi Parcel Consignments for international orders
Until last week we could create Multi Parcel Consignments for international orders. This has now been 'turned off' as apparently it's not a feature we were supposed to have. The only way we can create multi parcel consignments for Parcel Force since the integration is to do 1 carton at a time separately. This is totally bizarre, considering a customer would expect 1 invoice for, for example, 8 cartons. How are we supposed to create 8 different invoices and create 8 different labels separately? I could do it until last week, and now have been told categorically 'no'.
1 vote -
Clinton Nicholls
Have the ability to book ad hoc collection in a similar way to the Parcel force WDM book a collection service. To book a parcel via parcel force and then having to ring up just to book a collection is a waste of the customer service teams time and mine. A regular collection day does not work for me as my orders tend to come in batches at odd times in the month. Also sending royal mail parcels and then having to go on a completely different part of the web site and pay 30p for a collection is also…
1 vote -
Inofficial Python package for the Click & Drop API
I created an open-source Python Package for the Click & Drop API.
https://pypi.org/project/click_and_drop_api/
Features:
- generated from the specification
- simple api for the most common tasks
- has examples of how to use the basic features
- includes shipping methods and package sizes
- includes documentation and type hints
You are welcome to use it and improve it according to the license.
1 vote
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