General
526 results found
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Add Parcelforce Bookings to Click & Drop
Are there any plans to add Parcelforce bookings to the current Click & Drop OBA services?
In the past I have used the Parcelforce website to make booking without any issues and drop the items off at the Post Office. Today I fired up the PF website only to find that things are now done via the consumer version of Click & Drop site. Well all I can say is what an absolute pain in the butt it was to book a simple parcel compared to the old PF site.
Also the label shows how much I paid for the…
2 votes -
Allow notes to be added to label
When I send click and drop parcels, sometimes I need to be able to quickly show my partner which product he should be packing - if I could add this to the area that says "customer ref" on the posting label it'd help us a lot rather than having to hand write this info so it doesn't get mixed up.
5 votes -
My CN22 Labels for US are suddenly printing on separate pages
Is there a bug?
The CN22 Labels are not printing as an integrated A4 page any more.2 votes -
Create csv templates for order imports [My friends, I need your help]
As with the WDMA software, order imports are genuinely upsetting to use.
Some poor users (such as myself) are forced to navigate the byzantine system of order imports as integrations with stores from outside the UK are prohibited (why also).
I have a simple and - I think - elegant way to help: two csv templates.
Instead of providing the user with endless documentation on how she likely won't get the thing to work, why not provide a couple of a csv templates (domestic & international) for imports? An easy way for both the user and the system to know…
1 voteThank you for your suggestion.
Our team will put some csv templates together and this page will be updated once they are available to download.
Kind regards,
Click & Drop Team
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Bug Fix: Customs Fee Wrongly being charged for Antiques to USA
We hope that you can help. After the introduction of tariffs to the USA the RM C & D was working perfectly, the system just calculating the 50p handling fee for all of the customs fee exempt items included under Chapter 97 Works of art, collectors' pieces and antiques. However since 16th September 2025 C & D has erroneously been adding the 10 % customs fee for Antique Of An Age Exceeding 100 years products, classed under HS Tariff 970690. Articles under this HTS code 970690 are DUTY FREE/Exempt. It does zero custom rate other categories in Chapter 97 subheading…
2 votes -
Allow users to buy labels to deliver to themselves
I often need to buy a label to provide to a supplier to ship goods to me. The website does not allow this, so I use the Click & Drop 'send an item' service to buy a label with myself as the destination, and the other party as the dispatcher. I arrange a collection from them and email them the label. It would be helpful if I could do this on the main website, but the sender address is fixed.
1 vote -
Default address is not being selected
The default address is not being selected when you purchase labels, and labels are printed with the wrong address.
The sender address feature in itself is confusing and appears hidden, meaning you don't know what it is until its too late. The full sender address should be visible during the label purchasing process so it can be changed if it is wrong. Once you start to select label, before checkout, you can no longer change the sender address which sucks. It should be easily edited up to payment point.
1 vote -
Make the Customs Duty Fee Accurate for parcels going to USA
Currently if you are a small business, sending under 20 parcels a week, you are apparently not seen by Royal Mail click and drop in needing accuracy in your business transactions. All goods are now charged a blanket rate of 10% duty plus £0.50 being sent to America even if it is not in line with the standard tarriff for the item you are sending. This is wrong and needs to be changed. Apparently it is accurate for OBA holders, but not if you hold a personal account. Please change this so we can go back to paying the actual…
1 vote -
Will I get an apology from admin for declining my bug notification?
CN22 total weight of items was always wrong because it matched the package label weight instead of just being a calculated weight of the items in the CN22.
I notified click and drop about this bug a long time ago and it was declined and I was told specifically that I was wrong and it was working correctly.
So can someone tell me why this issue has just been quietly fixed?
My latest batch of labels now has the correct weight in the CN22 which is a calculated weight of the items. This CN22 total weight is now independent from…
2 votes -
PDDP parcels to USA, compensation on MPR
Instead of using MP7 for parcels to USA, I now have to use MPR in order to be able to pre-pay the USA Tariff. However, the compensation level on this is only £50, when on MP7 it was £150 I believe? Why is this?
The reason I am asking here is because communication with RM is virtually impossible. Phone calls take hours to be answered and emails more than a week, if you receive any response at all.
1 vote -
Give us the option of not pre paying tariffs for US customers so they pay it themselves
Ebay do not collect US Tariffs on behalf of the seller, but then when the seller posts the item to the US, royal mail pays the tariff and charges the seller. So the seller will pay the tariffs. Lots of people use ebay so why is there no option to let the customer pay the tarrifs, we only get to use pddp. Can we have the option to use a service where the customer pays.
1 vote -
STILL unable to pay for labels on C&D website. One month now.
I've send this issue to support, I've posted on here and nothing is changing. Since C&D did the change of adding the billing name in the checkout, I am unable to pay for any labels and have to manually process all shipment from our Shopify store. WHEN WILL THIS BE FIXED?
The popup window for the payment card details, seem to not appear. I have not disabled any popup on my browser and the account doesn't work on any device or different computer. It's the payment processing that has a bug in it.1 vote -
Customer (Receiver) EORI field should be added as field in the address book
Our address book contains saved details for regular customers, covering 99% of our orders. With the upcoming Windsor Agreement, an additional field should be introduced in the address book to store customers’ EORI numbers. This would eliminate the need to manually enter the EORI each time an order is created. Instead, it should be saved within the address book and automatically populated when placing an order, ensuring a more efficient and seamless process.
7 votes -
remove notify customer
Have the ability to automatically deselect "Provide SMS notification to the recipient" and "Provide email notification to the recipient" at the bottom of the booking page. It is annoying having to deselect these two boxes on every booking.
1 vote -
Make Dark Mode Available
As someone who spends long hours working with admin panels on Click & Drop, I’d love to see a native Dark Mode option implemented across all dashboards.
3 votes -
BUG: Almost three weeks of not being able to buy postage - why is it not fixed?
I've complained about this before. Why is it not being fixed? It's now almost THREE weeks of on and off not being able to buy C&D postage online via the logged in site.
When you proceed to Payment summary - confirm - pay with debit card - nothing happens. The button just turns grey and doesn't allow you to finalise th purchase. PLEASE FIX IT.
It's not browser or device related and happens on all browsers, all devices.
1 vote -
Bug: Tracked 48 orders not Showing "We've got it" in click and drop - Just "Manifested" lable
Tracked 48 orders in the click and drop orders screen for business customers seems only to be showing "Manifested" status and not pulling through the "We've got it"
Click and Drop - Just shows Lable Generated > Despatched > Manifested
Royal Mail Website - Shows "We've got it"
Click and Drop order flow is missing the "We've got it" stage before "Delivered"
Please confirm you can replicate, and this bug will be fixed?
5 votes -
BUG: Can't make payment, can't buy labels for past 3 days
I reported this previously, but it's now the 3rd day and I still can't use C&D and purchase labels. It doesn't matter what browser I use, when I am ready to pay and click the "Pay with debit or credit card" button, it just turns pale as if its processing it, but doesn't proceed to complete the task.
I have orders to process and can't use ther service at all. I've tried in Chrome, Firefox - none of it works.1 vote -
Stop Sending Tracking Numbers to eBay on Non-Tracked Postable Items
With the new update you are sending tracking numbers to eBay for non-tracked postable items such as 2nd/1st Large Letters / Letters. These orders are often only scanned on the day of delivery, so eBay is counting that as the date it was posted and subsequently recording it as a defect which effects performance standards. Due to this I have had to disconnect the eBay integration.
2 votes -
Labels to fit DL envelopes
It would be useful to have a label size suitable for DL / Legal Letter envelopes
2 votes
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