General
498 results found
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Bug - Notification uses sender email instead of recipient email
When generating an order with Click & Drop API, email notification goes to sender email address, not recipient email address. Can clearly see in our request we are sending the correct information.
1 vote -
make the shipping Cost option editable on the Address details Page
When you manually enter an order on Click and Drop there is an option for the Shipping Cost Box.
After an order is entered there is no option to enter a cost in this box.
I propose The Shipping Cost should be available to edit on the Address details page.4 votes -
1 vote
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USA letters
I’m trying to create a label for a letter to send to the USA using code DP3 and I’m getting the following error:
"Error applying postage. Errors for order 63448: Customs Duty Cost (DDP/DTP) is not supported by the selected service to this destination”
Please can you advise a solution please?
1 vote -
Parcelforce login doesn't work with existing account
It says on Parcelforce that you can login with existing Royal Mail account details, but when I use the Click&Drop login details it can't recognise any account.
1 vote -
Pass through References from Click and Drop to Invoice for Tracked 24/48
When using Tracked 24/48, no reference is carried through from the Click and Drop orders to the generated OBA order or the Invoice. This makes tying up payments to the correct job very difficult for our Accounts Team, as usually we reference the Job Number in the Product Description field. With Tracked batches there is just a random order number generated which doesn't help anything. Using Departments is not the solution, as we have a unique job number / reference number for every order we do.
1 vote -
Change C&D so that it pulls through the weight of the item when bulk printing
When you tick lots of orders, so that you can bulk edit, it then asks the weight. but each order has a different weight. if bulk editing, it should blank out the order weight field and pull in the induvial orders weight so that I can select the same postage option for lots of different orders. otherwise I now have to create each shipping label separately and this is very time consuming.
1 vote -
Fix issue requiring labels to be regenerated
For a couple of months now labels haven't been generated after payment has been made. I have to return to the dashboard, seelect the transaction from the "Awaiting Dispatch" transactions, and the regenerate the label with custom positioning. Is this a known problem, or am I doing something wrong?
1 vote -
Address edits do not appear on labels
Bug report:
When there are errors in an address in Shopify, or perhaps buyers have filled in the whole address on one row, and you edit them to correct them - the faulty address still appears on the printed labels.1 vote -
Label generation should open in new window
When labels are created in the same window, it leaves the login dashboard. It's really annoying when you have multiple tasks to do. Can it not open in a separate window/new tab to avoid this?
1 vote -
Reply to support emails
Not heard anything and cannot speak with anyone the service support aspect is a complete joke
Re: Missing parcel Order 1019 Created 02/08/2025 08:07 - Case Reference #067891181 vote -
Include customisations for Amazon orders
Would be great if you could also include the customisations for orders on Amazon
1 vote -
Generate individual manifests for Royal Mail & Parcelforce
We would like to be able to generate individual manifests for Royal Mail & Parcelforce without having to click on each individual consignment. The collections times are 2 hours apart and often add more parcels to send with Royal Mail
1 vote -
Allow easy trading name changes in new orders (from Shopify)
There should be the option to select between trading names for new orders - even if you have a default trading name selected.
It doesn't allow you to do that for new orders coming from Shopify integration.
To change trading name (for occasional shipments with a different shipping pickup or location) you have to manually fill in the recipient address in a new order. Only then can you pick the trading name.
This is very time consuming and tedious.
The option should be available for all new orders selected for label purchase.
1 vote -
Add Temu integration
Add Temu Integration to Click & Drop
3 votes -
option to send and insure to USA with a value over £100
We need to be able to send parcels to USA and insure for more than £100 on click & drop DDP
1 vote -
Duplicate Name identifier
We have people, every single day that buy numerous products and check out individually every time. It's hard to find these peoples name in 1000 orders unless we really check them. It would save royal mail delivering to the same people 3/4 times if there was an alert for the same name or post code. We could then put them orders together and send in one package.
5 votes -
Bug "In Transit" twice for BPL orders rather than "Delivered" + 1 hour time difference
When tracking BPL 2nd Class Orders
By clicking on a click and drop order and following the order progress.There is a duplicate "In Transit" bug
"In Transit" is listed twice for BPL orders rather than the 2nd "In Transit" message being > "Delivered"
Also the + timestamp is 1 hour before delivery scanSo what is Delivered @ 11:43 - as shown on Royal Mail main tracking website
Is showing as In Transit @ 10:43 - shown inside click and drop order/manifestedPlease confirm you can replicate, and this will be fixed?
3 votes -
Shipping Rules - Filter eBay Orders by SKU, Shipping Rules by SKU's for eBay Orders
Please add filtering rule by SKU, so we can create more advanced rules. Mainly we have may orders that goes by other shipping company but they are still imported to the C&D account so we need to delete them manually every day. If we have rule that not allow to import certain SKU's that would make out work a lot easier. Hope more people will vote for it too. So simple to add but crucial for some businesses.
1 vote -
Product details column, sort by A-Z
In product details why can't we sort alphabetically, allowing us to print everything out in order?
12 votesThank you for your feedback.
We are currently considering how best to implement this feature. Any further updates will be posted to this page.
Kind regards,
Click & Drop Team
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