General
530 results found
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QR code for tracked returns
I have tracked returns enabled on my account, and can email / post a returns label, but a lot of people do not have printers nowadays, is there a possibility of having a QR code enabled to send to customers as this would make it a lot easier, I know the facility is available as ebay/amazon and some online stores already have it,
2 votes -
Enable Safeplace instructions for home collections booked via a third-party (e.g., Amazon)
The website displays an error with reference code d1859c2e when attempting to add Safeplace details for a collection booked via the Amazon Returns Portal.
2 votes -
Create user attribute to allow sub-user to see payment invoices
I've recently resolved a support case with Click & Drop Support where I was unable to access most invoices on the 'Payments' screen. The result of that case was that I can only access payments that had been made on my account and not any of the other sub-users.
Whilst this makes sense, the current user experience makes it seem like something is wrong as an error message is displayed saying the payment couldn't be found.
Few suggestions for improvements:
1. Can the invoices unrelated to the current user be hidden by default?
2. Can a permission tickbox be created…1 vote -
Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)
Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)
1 vote -
Transmission of Shipping Service from C&D to Shopify via the integration
The current integration between C&D does not send over the shipping service used when shipping orders back to Shopify. The only information that is sent back to Shopify is the Carrier (Royal Mail) and the tracking ID.
The Shipping service is needed for the likes of Amazon to meet their Valid Tracking Rate metric. Under the current API not sending this to Shopify the correct and valid Shipping information cannot be sent to Amazon through a Shopify integration. Instead business customers like ourselves have to rely on either direct shipping through C&D to Amazon or via a 3rd Party app…
1 vote -
order weight set to ZERO every order
Give users the option to have a fresh 0 order weight for every item. I find the pre-entered order weight useless and in most cases counter productive because the system constantly tries to default to an incorrect weight. I'd rather have a fresh blank field to enter every time I send an item. Please give us an option in the settings to opt out of the pre-entered memory order weight.
1 vote -
Integration for MadeMe.co.uk
I would like to see an integration for MadeMe.co.uk that would make it easier when applying postage and printing my labels. Thanks Gary.
2 votes -
Generate CN23's for any order value
Given the UPU changed the rules to make it so it is the choice of the Sender to use either a CN22 or a CN23 for orders under the CN23 threshold, allow us to choose, or have a blanket setting, to generate CN23's for low value orders. The UPU recognise that some orders, going to the EU for example, require CN23's to be used for low order values if the item requires a more complex customs declaration. Items with import controls require information entering in the Comments box of the CN23 (which is not available on a CN22), or they…
3 votesThank you for your suggestion. We will consider adding an option to generate CN23s for lower value orders in future development.
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Reports file format
please change format of manifest orders file. the current is is very old i.e.excel97 - 2003. please update to CSV format
1 vote -
Import all Unshipped Orders from Amazon for Subscribe and Save Issue
Currently orders are only imported if they were logged on Amazon within the last 7 days. So Subscribe and Save orders often don't pull through and have to be handled manually. This is becoming a big problem with Amazon's recent developments to open this up for merchant-fulfilled orders.
This service should ideally just pull through ANY orders in unshipped status. Does there have to be a date attached to complicate things?1 vote -
Import VOEC & Other Customs Scheme Details
VOEC number for Norway or other VAT system scheme's should automatically be pulled through from eBay / Amazon etc integration with their unique number, similar to how the IOSS number is pulled through.
7 votesThank you for your suggestion. We are expanding the range of data we consume from our third party integrations; we will consider VOEC and other Pre Registration Schemes as a part of these changes.
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Fix click & drop desktop wrong label bug
Nightmare bug today
I uploaded 6 batches - 23 orders in total today at 15:06pm
Click & Drop Destop downloaded all the orders into the Labels/Watch folder as usual with the correct filename(Order reference) e. 308150.pdf, 308151.pdf etcBut when I opened each pdf they had a different customers label in the pdf.
It turned out that all the pdfs in each batch contained the same label from one of the customers.That explains why I only had 6 correct labels out of 23 orders uploaded in 6 batches.
The csv Results and Processed files all look fine.
Please can…
1 vote -
Shopify Exchange Orders not Downloaded
When you create Exchanges in Shopify, it updates the original order, but as this order has already been sent, C&D won't download it again. This means that for every exchange that we do, we have to enter the details manually. C&D needs to recognise exchanges and download the order again please.
1 vote -
create all the manefest documents needed so they can be printed in one go
When I print the manifest, I have to print out 2 copies, one for the bag and one to be handed in. It would be helpful if the document generated contained everything I need so it can be printed in one go. Like 2 copies of uk post and 2 copies of international post, but only 1 copy of the tracking numbers.
2 votes -
Requirements for the movement of goods from Great Britain to Northern Ireland
I know this has been mandatory from 1st May and was optional before 1st May (which we were doing) but it is very confusing which items are optional and which compulsory for B to C parcels.
We have all our customers addresses in the address book and then just "create order" as we just need the address label, we don't have a shop which is connected to C+D.
What we need is it being obvious which ones need the extra info when we create the order and then which sections are mandatory. At the moment it is just not obvious…
1 vote -
Air France CDG Terminal
At Paris's Charles de Gaulle Airport (CDG), Air France mostly uses Terminal 2, with the majority of its flights leaving from sub-terminals 2E, 2F, and 2G. While 2F and 2G mostly service European and Schengen destinations, Terminal 2E is where long-haul international flights are handled. airport, which is well-known for its contemporary amenities and well-organized design, provides a variety of services such as chic lounges, duty-free shopping, and a variety of food alternatives.
https://airlineterminalservice.com/air-france/air-france-cdg-terminal-paris-charles-de-gaulle-airport/1 vote -
Click and Drop Orders Page Colour change on Despatched.
Why have they today (20/5/2025) decided to change the colour box for dispatch to a pastel green (Which in sunlight look light blue)
The old Brown Dark colour made it more obvious when checking through to check all item had been dispatch correctly.
Just changed it without any thought. Obviously keeping some 3rd year Graphic Designer happy.1 vote -
Address Book - Create Order
Is it possible to add function to bulk send orders from the address book. At the moment all you can do is bulk delete. We send out a monthly subscription, the addresses are contained in the address book. It would be great to select all the subscribers address in bulk and generate their shipping labels in one go.
Also i think there is a small bug with the address book. The very first a create order it does not work on first opening the address book, selecting a customer, on pressing create an order this does not work ie it…
1 vote -
Import Shopify Order Tags
Import Shopify Order tags and allow for updates coming through. Tags are used on orders in Shopify to manage deliveries including planned shipping dates.
3 votes -
Compatability With Woocommerce's Official Shipment Tracking Plugin
Woocommerce has launched their official shipment tracking plugin.
Please make click and drop compatible with it rather than sending tracking details via an outdated method:
API documentation:
https://woocommerce.com/document/shipment-tracking/
Alternatively, allow the sending of tracking details via order notes without marking the order as complete on woocommerce
OR
First send the tracking details into the order notes and THEN mark the order as complete.
All of the above allows tracking details to be embedded into the complete order email. RM's current solution does not.
4 votes
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