General
556 results found
-
Bug: Editing Customer or Product Details Not Reflected In Saved Products & Address Book Entries
When you edit the customer address / product details during create an order, if you delete a line of text, it shows correctly on screen. However, the printed label (and entry in the address book) has the original line of text rather than the blank field.
The only way around this is to edit the address / product data in the address book / product list before creating a new order.
This needs correcting, as I often end up having to request a refund for labels because of this.
3 votesWe are working on improvements on how address book referenced data can be amended as part of an import of orders, or during the create order process.
-
Remove sender address history
I regularly use the Royal Mail website for click & drop for my business. When sending an item & choosing a return address for 'where are you sending it from?' I have an array of addresses come up as I have moved house a few times over the last couple of years. It would be great if there was the option to delete some of these addresses to make it easier for me to select my current and only address.
3 votes -
Sort items on dispatch notes
The ability to sort the order in which SKU's appear on the dispatch note would be massively beneficial for us and we would imagine many other retailers.
For example, SKU's A>Z
3 votes -
Add More Detail To Invoices
It would be useful to have information on the invoice i.e letter, large, parcel etc.
Every line just shows the same item Royal Mail 24/48. You can only work out which is which by dividing total by quantity.
Can we also have the price per item shown on the line.
3 votes -
Postage Method
In the new BETA C&D when applying postage we must be able to see what postage method the buyer has selected. In the non BETA version we can slightly scroll up and can see what the postage method is, usually Royal Mail 48 but this changes if the buyer upgrades to RM24 and so on.
On eth BETA version we cannot see what postage method needs to be applied to an order on the 'Apply Postage' page.
3 votes -
Add tracking numbers to confirmation email
Currently the order confirmation email gives the name and address + QR code for each parcel but not the tracking number, it would be very useful if you could add that please to save logging in and going through order by order to get them.
3 votes -
Support More Label & Document Sizes
Have different options for label size and layout to suit common thermal label sizes, particularly for letter small parcel click and drop. If QR code has to be particular size consider having on separate label.
3 votesHello, thank you for your suggestion. We will consider this for future development.
Kind regards
Click & Drop Team
-
Show Address Book Entries in Search Results
We are a new user to Click & Drop having moved from a different system & are very impressed with how it operates.
We are finding it time-consuming having to click on each individual funnel (on each column) to search through records by typing customer's postcode, order number, receiver's name, or company name to find entries.
Would it be possible to have our Address Book data searchable in the main grey search box on the top right-hand side, with the results shown under a heading ‘Address book’, as it is for ‘Orders’, ‘Pages and actions’ & ‘Help’.
Twinned with results…
3 votesHi and thank you or your suggestion. We will raise this idea with the team for consideration,
Many thanks
Click & Drop Team
-
Option to Add SKUs in C&D Reports
Currently, reports have everything what we need except SKU, which is important for generation of bills to our accounts of Amazon and eBay.
3 votesThank you for your suggestion. We will consider this request for future development.
Many thanks,
Click & Drop Team
-
Update Delivery Company on EKM when tracking number is sent
Currently the tracking number is updated on EKM on manifesting. The order on EKM shows the number, but the delivery company is not updated, so the URL for the tracking is not created. The consequence is that any dispatch emails sent to customers are missing the tracking and Payment gateways, e.g. PayPal are not updated automatically with tracking (an important fraud prevention). The orders can have the delivery company added manually, one by one, but it is time consuming, Please can Click and Drop add Royal Mail as the delivery company in EKM when the tracking number is passed through?
3 votes -
Allow Filtering of Orders by Trading Name
I would love an option to filter Orders by Trading Name, so they can be processed separately. It's very time-consuming to filter by channel.
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Print Manifests with Print Assist
It would be really useful if manifests could be printed using Print Assist. Currently, we use Print Assist for labels but then have to manually open the manifest PDF and send to print at the correct printer with the correct settings. It would save us a lot of time if this happened automatically like with the labels.
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Add integration for AbeBooks
Please integrate with AbeBooks. They have their own specific country tax registration codes for the EU, Australia, New Zealand, Norway, etc. and in general, it would be nice to have those orders automatically import into Click & Drop. It is a main platform for many booksellers (about half our orders) and I believe it is owned by Amazon, so there should be a way to utilise that existing relationship.
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Show the Account Name in Dashboard
I need an account name to show at the top of the Dashboard to let me know which account I am in when I switch to a different account.
3 votesHello, we have changes in plan to make the user account visible throughout Click & Drop
Kind regards
Click & Drop Team
-
Add Integration for LightSpeed
Hey, Lightspeed is a system that we're currently using which doesn't support Click & Drop integration. This would be ideal for us and many others. If you feel the same way then please vote. Thanks!
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Allow postage to auto apply on Shopify orders with more than one line item. PLEASE.
Allow postage to auto apply on Shopify orders with more than one line item. PLEASE.
2 votes -
Go back to your previous Customs forms
Go back to your previous customs forms - Your new ones are a nightmare of additional complexity - don't work on Firefox and print forms too big for anything smaller than A4
2 votes -
You include refunded labels in "ready for printing" on the home page.
You include refunded labels in "ready for printing" on the home page.
Don't do that, it's stupid.
Why would you do that?
Can I work for your IT department? I am better than every single person currently working for you.
2 votes -
Dear Royal Mail Customer Services, I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of s
Dear Royal Mail Customer Services,
I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of small tweaks could make it even easier to use.
Recently, when posting an item in the early hours, I found it hard to scan the QR code from my phone. And once I'd progressed, it wasn't clear at what point the label would print, especially since the screen warns not to post unlabeled parcels.
A simple prompt such as “Label will print after the next step”, would make the flow more intuitive. I also noticed that some…
2 votes -
Customs Form Not Showing Order Currency
The new CN23 form that is generated on Click and Drop converts the order amount into GBP. The old CN22 form used to always show the currency that you entered for the order.
Please show the currency that we select for the order on the customs form.
2 votes
- Don't see your idea?