General
292 results found
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Address book
Allow creation of Groups in Address Book. I have a number of addresses that are used on a regular basis and it would be good to be able to select them as a group.
1 vote -
Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150
Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150 threshold at live exchange rate, so it'd be better to just set this dynamically than setting a value in GBP in click and drop, Shopify checkout has checked out in customers currency for several months now, so everything is done in euro
1 vote -
Include additional fields into 'Dispatched orders Report'
I want to get a better understanding of my overall shipping needs (parcel weights, costs, destinations, service used) so that I can improve the service that I provide to my customers through my online store (i.e. a free shipping service for orders over £***). Please could you include the fields from the 'Order Overview' table into 'Dispatch Order Report' or make the Order overview table exportable to CSV.
1 vote -
1 vote
We will consider this request for future development.
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1 vote
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Please clarify regarding adding extra items to already booked collections
The Click & Drop service is great and the free collections are an excellent feature that mean I will use Royal Mail over and above any other service.
However, while the website site says 'if you want to add other items to your booked collection, just hand them to your postie', on the three occasions I have tried to do this, the postman says he can't take them because they aren't in his system. As such he has to make another call to collect the next day, which seems very wasteful! In fact, they ARE in the system, because I…
1 vote -
Add integration with The Range
The Range is becoming a good platform for us - we need an integration
1 voteWe will consider this for future development.
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Let non business accounts have sku codes on the label !
Let non-business accounts have SKU codes on the label
I just need a means to have a code on the label, so this feature, which you also already offer for business accounts would be ideal.
thanks
1 vote -
Extend Desktop Login Token Expiry
Hi
Can you extend the desktop access token to cover weekends and public holidays e.g. to say a week?At the moment it is too short. My work pc is always on and C&D desktop fails silently on a Monday. It looks fine and says that it is connected to the C&D servers but when I drop files in the folder, the C&D import history shows the file uploading indefinitely.
Here's the log
"info","message":"Trying to refresh access token...","timestamp":"2023-12-04T12:36:18.798Z"}
"warn","message":"Axios error during getting response from p","timestamp":"2023-12-04T12:36:19.005Z"}
"error","message":"Access token has not been refreshed, status: 400 error: undefined","timestamp":"2023-12-04T12:36:19.005Z"}
"Error during request uri: https://cnd-desktop.storefeeder.com/api/client/v2/upload-async/…1 vote -
Bug with shipping rules creation
There are a few countries that do not have a postage service and so you cannot create a shipping rule if they are in the list.
This makes it very difficult if I want to create a shipping rule for "international" ie every country except my own.
- Add all the country groups
- wizard complains because some countries don't have a service
- Impossible to tell which ones
- give up
1 vote -
Letters / Large Letters to Dubai
I have just had a letter returned from the international Royal Mail hub as "NO PO Box # RTS".
It was sent to Dubai - looking online, I hve found https://www.royalmail.com/sending/international/country-guides/united-arab-emirates
The customer does not have a post office box, just a physical street address.
Surely it would be helpful if this information / warning appeared on Click & Drop - would the post office even know to reject it I wonder?
I could potentially have sent it as a small packet according to that guidance, but not even sure if that would be an option without trying it! Another…
1 vote -
Add Product Images to Picking Slips
Is it possible to have images on the picking slip from Shopify when it arrives in the click and drop list so w can print the picking slips and see the image of the product?
1 voteThank you for your suggestion, we will consider this for future development.
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Add Ability to Clone Products
When I create a product I would like to be able to duplicate it.
I only have to modify my SKUs for each product I post as the rest of the properties of the product remain the same.
1 voteThank you for your suggestion.
This feature is currently in development and will be available in the near future when the new version of the Products page is made available to users.
Kind regards,
Click & Drop Team
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Fix duplicate batch uploads in click & drop desktop
Since moving to 64bit, the Click & Drop desktop regularly duplcates one of the files that we drop into the watch folder. It is causing a lot of problems identifying and deleting the duplicated batch that has been uploaded.
There's always a message in the C&D desktop log file which appears to shut down the watch process and restart it apparently to perform an update - sending the file a second time
I've tried to trim down the log to the key events:
"Started awaiting for result for:.... FilePath: ...\Click & Drop Desktop\Watch\batch11_231117.csv'
[synchroniseConfigurationTasks] task forces application update!…
1 vote -
Allow me to edit my Collection address
At the moment I can only use the address as returned by your address look up, I cannot make any amendments to the address after I have selected it. I would like to add my house number in addition to the name, as my house is moiré readily identified by number.
Alternatively, add the ability to provide some instructions for a collection address.
1 vote -
actually turn up to collections that I have booked
There's only about a 50% chance that you actually turn up to a booked collection, multiple times I have had to book several collections before you actually pick it up, it is ridiculous
1 vote -
Filter by more than one product so all orders containing these products are selected
I sell products that are the same weight and price so when customers buy 2 or more it is hard to manually select parcels containing the correct products.
I would like to filter on more than one product so I can see a list of orders containing those products.
1 vote -
Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref
Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref number have nothing to do with GDPR!
1 vote -
At the point where a sender address has been selected the page should not show that collection is available when it is not.
It is very irritating to have to get a postage refund because at the point of purchase collection was promoted as available, but once the postage has been paid for a message pops up to say that it is not. The web site and databases need to be more 'joined up' . Clearly a different carrier becomes more attractive!
1 vote -
Update API Documentation
The API documentation is still on version 1.0.0 (which I find hard to believe after a few years) - https://api.parcel.royalmail.com/
We were able to create a shipment with multiple parcels in it (as per the docs) but now it seems we are unable to. There was also a bug where the same SKU could not be in two different parcels within the same shipment (so perhaps this was the solution)
Please please please update the Click & Drop API documentation, and notify anyone using this API of forthcoming changes before they are implemented as per good practise
1 vote
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