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378 results found

  1. Edit Shipping Costs After Order is Created / Imported

    We need to be able to edit the 'Shipping Cost' for existing orders after they have been created. You allow us to edit the Products and their Prices, but not the Shipping Costs.

    When cloning orders, it is important to be able to edit the shipping costs of the cloned order.

    2 votes

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  2. Support Channel Custom Fields to be Printed on Despatch Note

    So many of our products are personalised and unfortunately, the name chosen by the customer to be printed on the product is not visible on the dispatch note, which makes it very difficult for us as we have to print additional packing slip with the customisation name for each order.

    It would save us time if you could add this information to the despatch note so we can print it out and personalise product and dispatch.

    Currently the despatch note shows SKU and Product Name

    2 votes

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    0 comments  ·  Admin →
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    Under Review  ·  Click & Drop Support responded

    Hello,

    Thank you for your suggest, we will consider this in future developments.

    Kind Regards,
    Click & Drop Support

  3. Add integration for WISH

    Add WISH marketplace to the integration

    2 votes

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    1 comment  ·  Click & Drop (Registered) Personal Account  ·  Admin →
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    Under Review  ·  Click & Drop Support responded

    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  4. Show the Account Name in Dashboard

    I need an account name to show at the top of the Dashboard to let me know which account I am in when I switch to a different account.

    2 votes

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    1 comment  ·  Admin →
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  5. Import Product Customs Data from BluePark

    Please import product & order customs data such as Country of Origin and HS codes from BluePark as I have added this data to my products in BluePark

    2 votes

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    Planned  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Hello, we plan to increase the amount of data we capture from BluePark integrations including Country of Origin and HS codes. We will update here when we begin to work on capturing this additional data


    Kind regards

    Click & Drop Team

  6. Add 'Product Description' to Despatched Orders Report

    Please could you add product description to dispatched orders report in click and drop

    2 votes

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    Under Review  ·  Click & Drop Support responded

    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  7. Unexpeted error message appears when paying the postage on Clickanddrop since tuesday 7th Octobre 2025

    Unexpeted error message appears when paying the postage on clickanddrop for business since Tuesday 7th October. Somehow managed to "pay and generate labels" for a few items 1 by 1. And now can't pay for anything. The integration with eBay working fine, apply postage OK, but when it's time to pay the error message appear asking to try in a few moment.

    1 vote

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    1 comment  ·  Click & Drop (Registered) Personal Account  ·  Admin →
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  8. unexpected error message stopping me paying for postage

    Since Friday I have been unable to make payments for postage - Can you help me?

    1 vote

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    0 comments  ·  Click & Drop (Registered) Personal Account  ·  Admin →
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  9. Enable creation of self-addressed postage-paid envelopes (SASE) using Clickand Drop.

    1 vote

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    0 comments  ·  Click & Drop (Registered) Personal Account  ·  Admin →
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  10. USA letters

    I’m trying to create a label for a letter to send to the USA using code DP3 and I’m getting the following error:

    "Error applying postage. Errors for order 63448: Customs Duty Cost (DDP/DTP) is not supported by the selected service to this destination”

    Please can you advise a solution please?

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Admin →
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  11. Parcelforce login doesn't work with existing account

    It says on Parcelforce that you can login with existing Royal Mail account details, but when I use the Click&Drop login details it can't recognise any account.

    1 vote

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    0 comments  ·  Click & Drop (Registered) Personal Account  ·  Admin →
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  12. Address edits do not appear on labels

    Bug report:
    When there are errors in an address in Shopify, or perhaps buyers have filled in the whole address on one row, and you edit them to correct them - the faulty address still appears on the printed labels.

    1 vote

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    0 comments  ·  Click & Drop (Registered) Personal Account  ·  Admin →
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  13. My CN22 Labels for US are suddenly printing on separate pages

    Is there a bug?
    The CN22 Labels are not printing as an integrated A4 page any more.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Admin →
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  14. Label generation should open in new window

    When labels are created in the same window, it leaves the login dashboard. It's really annoying when you have multiple tasks to do. Can it not open in a separate window to avoid this?

    1 vote

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    0 comments  ·  Click & Drop (Registered) Personal Account  ·  Admin →
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  15. Bug Fix: Customs Fee Wrongly being charged for Antiques to USA

    We hope that you can help. After the introduction of tariffs to the USA the RM C & D was working perfectly, the system just calculating the 50p handling fee for all of the customs fee exempt items included under Chapter 97 Works of art, collectors' pieces and antiques. However since 16th September 2025 C & D has erroneously been adding the 10 % customs fee for Antique Of An Age Exceeding 100 years products, classed under HS Tariff 970690. Articles under this HTS code 970690 are DUTY FREE/Exempt. It does zero custom rate other categories in Chapter 97 subheading…

    1 vote

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    0 comments  ·  Click & Drop (Registered) Personal Account  ·  Admin →
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  16. Reply to support emails

    Not heard anything and cannot speak with anyone the service support aspect is a complete joke
    Re: Missing parcel Order 1019 Created 02/08/2025 08:07 - Case Reference #06789118

    1 vote

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  17. Include customisations for Amazon orders

    Would be great if you could also include the customisations for orders on Amazon

    1 vote

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  18. PDDP parcels to USA, compensation on MPR

    Instead of using MP7 for parcels to USA, I now have to use MPR in order to be able to pre-pay the USA Tariff. However, the compensation level on this is only £50, when on MP7 it was £150 I believe? Why is this?

    The reason I am asking here is because communication with RM is virtually impossible. Phone calls take hours to be answered and emails more than a week, if you receive any response at all.

    1 vote

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Admin →
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  19. Show total number of parcels on manifest

    The Parcelforce manifest doesn't show the total number of parcels sent, it only shows the number of consignments. We need to know the total number of parcels the driver is taking.

    1 vote

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  20. Generate individual manifests for Royal Mail & Parcelforce

    We would like to be able to generate individual manifests for Royal Mail & Parcelforce without having to click on each individual consignment. The collections times are 2 hours apart and often add more parcels to send with Royal Mail

    1 vote

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