General
303 results found
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Enter a field for repeat customers with a simple 'R' as our offering changes for people returning
Our first time buyers get a free gift bag. We have no easy way of knowing that they are returning customers from the fields displayed. An extra column stating "N" new or 'R' would be a massive help.
1 vote -
Allow Product export with all data fields enabled
I'm surprised that this isn't possible already? If I export all of my Products to a csv file, I don't get any of the customs data at all? I can't understand why this isn't included as standard, as it's all in the same place/database surely?
So if I want to do any batch updates to my products, I have to build all of the customs data from scratch, which is incredibly time-consuming.
1 vote -
Print in alphabetical order rather than order number
I use several weights and several postAGE options per day but print the whole days in one go. I select postage by inputting in alphabetical order but when I print the labels they come off the printer in order number. It would make the process much quicker if it was possible to change the criteria for printing to alphabetical. Every now I then I check with support that this is not yet available and every support assistant agrees that it would be preferable but isn't available when printing. I use a Zebra GK420d thermal printer.
The sizes and weights all…1 vote -
Royal Mail App Proof of Postage
Dear Royal Mail,
The Royal mail app does not provide proof of postage for tracked 48 parcels and keeps saying pending when my parcels have been scanned through Royal mails network when dropped off either at a parcel box or Royal mail delivery office. Without proof of postage I can't make a claim if my parcels get lost or damaged during delivery. The only option I have is to go to the post office wait in the queue sometimes more then 15 minutes and get charged 16p for each parcel which adds up to a lot of money. I have…
1 vote -
Create User Roles and be able to assign permissions
As a mailing house we send thousands of items out on behalf of multiple clients. Clients are always asking us if we can share delivery reports to show tracking for items sent and dispatch dates etc. It would be good if we can create an user account which could only see specific information based on Trading name for example. Where the client could look up there own customers to see where items are and get tracking information without us having to download the information and share spreadsheets
1 vote -
Set label formats depending on the user who's logged in, not for all users on the same account
When you change the label size, it will change it for all users on the system instead of each user account. This can be frustrating when one user uses a 6x4 label and the other uses a 4x3 label. It would be better if there was a system where you can set it for each user or set as a global, just in case you had many user accounts.
1 vote -
Stops orders from being unselected if you accidentally open and then close one
When selecting multiple orders manually, if you accidentally miss the tikbox it opens an order (that's fine), when you close that order however your whole selection is then unselected.
1 vote -
Remove the default to the last selected function, especially when it was delete & need a deleted orders section to retrieve from.
Remove the default to the last selected function, especially when it was delete & need a deleted orders section to retrieve from.
1 vote -
The following is what the previous interface had and would like to get on new one
- RESET ORDER
- we could reset order and see the service changed instantly and could set dispatched by other courier with out going back to new order box.
- ORDER VALUE
- we could use low to high or high to low when making labels, would love to get that on new interface 3-ADDING SHIPPING SERVICE WHILE HIGHLIGHTING MULTIPLE OF THEM -We could highlight a bunch of orders orders while checking price customer paid to make labels accordingly
1 vote -
Move back to open orders screen when deleting an order from the order details screen
When you are in the open order screen and you click an order which you would like to delete (for example if it is marked as 'dispatched by other courier'), it opens up in its own window (painfully), then you click the delete button however the order stays open and you have to manually close it. Very confusing at first because you are unsure if it has been deleted, now its just annoying.
It would be a much better flow and much less confusing if it takes you back to the open order screen
1 vote -
Rule to allow certain products to print labels to different printers (paper and labels)
Rule to allow certain products to print postage labels to different printers (paper and labels)
1 vote -
allow users to sort 'product detail'
allow users to sort 'product detail'. I was hoping this would be in an updated version. Its what everyone wants and would make 300 orders per day easier to process. Usually it takes 1.5hours but this new version has increased it to over 2 hours as you have to hover over the order when they have ordered more than 1 item to see what they have ordered, whereas before i can see the 3-4 items they had ordered just from looking at the screen.
Also if you try to highlight a product number or tick the tick box but miss…1 vote -
Please make 'Order Details' auto-expanded on page load
When I click on an order, which then opens it inside a new tab, the 'Order Details' section is hidden by default on page-load which seems silly.
Please make this section visible on page load by default. It would save me one more click every time I want to view that information which is often the only reason I would ever click on an order to view it in more detail.
Furthermore, in its current state of hidden by default, the content of the page is tiny (order no., name, address etc.) and only takes up half of the browser…
1 vote -
Status Heading
With the new layout, it is hard to differentiate an order's status quickly by glancing down the column. Whether it says Postage Applied, or Label Generated, they are both the same width and colour. If Label Generated was a little longer (or vice versa) a quick glance down the column could identify those orders not yet completed. This was much easier to identify on the old layout.
1 vote -
The new Beta version needs tuning as is.
Rather than concentrating resources on the many 'new features' requested by lots of different users and not to be used by a majority. The adjust tabs feature is good, the ability to manually resize them or delete the tick box and remove them, giving the option to see more on the scree. The next time you log in however, they are back to normal. can the changes be held for a particular users across session ? Also there needs to be more choices of service available in both old and new versions eg. Why is there a 2nd Class Signed…
1 vote -
Add post method to new BETA
Incorporate the postage method and pricing functionality into the new BETA version. The previous version included a seamless process for handling postage methods and prices, crucial for ensuring accurate post details, especially if the buyer opts for an upgrade. The eBay integration worked flawlessly on the old version, and it is imperative to replicate this functionality in the new BETA to prevent any inconvenience for our customers.
By adding this feature, not only will it enhance customer satisfaction, but it will also contribute to revenue generation, considering the potential loss if upgraded postage options are not visible. Let's prioritize a…
1 vote -
Highlight last order viewed
There use to be a green highlight next to the last record that had been opened and closed. This was very useful when we were going down the new orders list as it quickly enabled us to see which recorded we had just looked at and therefore which was the next in order.
This is even more important now as the record is opened in a new tab and when this tab is closed it is not obvious which record you were just looking at.
Please add this feature back in
1 vote -
eBay seller notes
The ability within a column on click and drop that would display our staff notes on orders from ebay. All of our orders have notes applied to them and they update regularly form the time the order is created, to the time the item is dispatched. It would be great if these "seller notes" would display somewhere in click and drop, and when updated on eBay, the updated note pulls through to click and drop.
1 vote -
Address book
Allow creation of Groups in Address Book. I have a number of addresses that are used on a regular basis and it would be good to be able to select them as a group.
1 vote -
Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150
Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150 threshold at live exchange rate, so it'd be better to just set this dynamically than setting a value in GBP in click and drop, Shopify checkout has checked out in customers currency for several months now, so everything is done in euro
1 vote
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