General
466 results found
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Add option to change sender details in Customs Settings
I'm having difficulty finding where C&D picks the sender name for the Customs Settings. I've looked at every trading name (for different locations) etc and have been unable to find where it selects the sender details to edit that for applicable orders. It should be easy to change, but it's a maze of unknown origin.
2 votes -
IOSS number didn't pulled into Click&Drop from Amazon and eBay recently
IOSS number didn't pulled into Click&Drop from Amazon and eBay recently, please fix it ASAP, recently the parcels sent to the EU all don't have IOSS number display so a lot of customers refused to pay the customs duty and return the parcels which value less 50eur. This error impacting our business now. please fix it ASAP
2 votes -
Add Parcelforce Bookings to Click & Drop
Are there any plans to add Parcelforce bookings to the current Click & Drop OBA services?
In the past I have used the Parcelforce website to make booking without any issues and drop the items off at the Post Office. Today I fired up the PF website only to find that things are now done via the consumer version of Click & Drop site. Well all I can say is what an absolute pain in the butt it was to book a simple parcel compared to the old PF site.
Also the label shows how much I paid for the…
2 votes -
Stop Sending Tracking Numbers to eBay on Non-Tracked Postable Items
With the new update you are sending tracking numbers to eBay for non-tracked postable items such as 2nd/1st Large Letters / Letters. These orders are often only scanned on the day of delivery, so eBay is counting that as the date it was posted and subsequently recording it as a defect which effects performance standards. Due to this I have had to disconnect the eBay integration.
2 votes -
Labels to fit DL envelopes
It would be useful to have a label size suitable for DL / Legal Letter envelopes
2 votes -
Add a 'Label Created By' Column to the Order Dashboard
We would like to suggest adding a column to the Royal Mail order dashboard that shows which user generated each shipping label.
This would be a valuable tool for handling post-shipment enquiries, as it would allow us to quickly identify and redirect any issues back to the individual who originally processed the shipment. It would improve accountability, save time, and enhance internal communication — particularly helpful when managing customer follow-ups. This feature would make a meaningful difference to operational efficiency.
2 votes -
Highlight an order in 'New Orders' window
It would be nice to have the ability to change the background colour or to otherwise highlight an order for an extended period of time to make it stand out.
If we receive an order but the item is out of stock, we keep that order in 'New Orders' until such time as it can be fulfilled. This can be several weeks in some cases.
The risk is that we may inadvertently send this item out, along with the rest of the in-stock items by mistake which alerts the customer that the item has been shipped.
If we could highlight…
2 votesThank you for your feedback.
It seems that for your use case, the order tag functionality might be helpful. Tags can be added to an order at the point of order creation and then you could filter your grid so that orders with a certain tag are not displayed. For more information on this functionality, you can consult our help guide.
Please note that we are planning on improving this feature by allowing users to add tags at any point of the user journey and we may allow for using different colour tags too.
Kind regards,
Click & Drop Team
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Enable Safeplace instructions for home collections booked via a third-party (e.g., Amazon)
The website displays an error with reference code d1859c2e when attempting to add Safeplace details for a collection booked via the Amazon Returns Portal.
2 votes -
Integration for MadeMe.co.uk
I would like to see an integration for MadeMe.co.uk that would make it easier when applying postage and printing my labels. Thanks Gary.
2 votes -
QR code for tracked returns
I have tracked returns enabled on my account, and can email / post a returns label, but a lot of people do not have printers nowadays, is there a possibility of having a QR code enabled to send to customers as this would make it a lot easier, I know the facility is available as ebay/amazon and some online stores already have it,
2 votes -
create all the manefest documents needed so they can be printed in one go
When I print the manifest, I have to print out 2 copies, one for the bag and one to be handed in. It would be helpful if the document generated contained everything I need so it can be printed in one go. Like 2 copies of uk post and 2 copies of international post, but only 1 copy of the tracking numbers.
2 votes -
Automatically import images from marketplaces!
PLEASE make it so images import from marketplaces (eBay, Amazon etc) to help prevent mistakes when sending incorrect items etc. I don't know why this isn't the case already. Uploading a CSV is not viable for most.
2 votesThank you for your suggestion. We will consider it for a future release.
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Duplicating deleted or refunded orders.
When deleting an order you system often re-creates the deleted order causing accidental purchases which then have to be refunded, once refunded you then add the refunded order back into the basket with postage applied causing yet another accidental purchase sending us both in circles unnecessarily. Fixing this could save much time and hassle for youself and your customers.
2 votes -
Put 'Customer Name' in Bold Font on the Orders Grid
Up until recently, the pending order list displayed the customer name in a bold font, making it easy to see each customer at a glance. As of this week, the bold has been removed, blending all the information and making identifying customers at a glance very difficult.
Please reinstate the bolt font for the customer name; it makes no sense to remove it. Thank you.
2 votesThank you for your suggestion. We will consider this change for an upcoming release.
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Switch over Order Number and Channel Ref on Dispatch Notes so relevant to the end user customer for comms and RM returns portal.
Currently on dispatch notes, the order number given is a Click and drop generated number that is not relevant or applicable to the end customer receiving goods . The Channel Ref is the actual end users (customers who purchased a product) order number and will match anything sent to them on emails . This is extremely confusing for the end user customer receiving the order , as the order number is completely irrelevant to them and its the channel reference that is their true order number. So when we ask the customer for their order number they give us a…
2 votes -
AmEx Payment Acceptance
Please allow American Express (AmEx) payment acceptance.
2 votes -
Senders Reference to be visible on invoice or invoicing reports
The invoice batches tracked parcels together the reports available only shows the tracking number RM have supplied making it impossible to reconcile against our own accounts. Senders Reference is supplied which is the reference we have for the order so believe this should be visible against the invoice somewhere.
2 votes -
Fix 'bring your label' feature, it doesn't work when re-booking collection
When re-booking collection or when adding multiple pre-paid items, it's not possible to add 'bring your label', it's a bug on your system.
Specifically, I was returning Nespresso capsules for recycling and could only add 'bring your label' to one out of 5 bags in my order.2 votes -
please explain how new 'Auto Print' will operate with API
We're concerned to see you're discontinuing support for the 'Print Assist' integration. Despite your claim that you had previously let people know about the new 'Auto Print' introduction from 1/10/24, with only 2 weeks to go, yesterday was first time your announcement was made on the CnD website and we have not had any email notification prior to this.
We use the click and drop API and not the C&D desktop app. As there is no "automatic print" of created labels with the API integration available (like there was with the Dropbox integration) we retrieve and send a label pdf…
2 votes -
Adding the department name to a label instead of the department number.
Before we manifest, we always check each parcel to ensure it has been coded to the correct department. Currently the only way to do this is checking on the screen, by adding the name to the label instead of the number would speed up this process.
2 votes
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