General
357 results found
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Mandate PO Box / Tax Identifier Number When Mandated by Destination
Mandate PO Box numbers when sending to Dubai or UAE, when using Royal Mail tracked services.
When posting to Brazil or Portugal you are required to Provide a Tax Reference Number, unless this box is filled you can't post the item
For Dubai / UAE, shipments requires a PO Box number.
If data is required, then it should be marked with asterisk and be mandatory.
2 votes -
reinstate the availability of printing QR label for tracked services at delivery offices
Previously I was able to get my QR label for tracked services printed at the delivery office. This service has now been removed, probably as not all offices could print the label. Surely the proper thing to do was to give all offices this ability instead of removing the service from all. Not everyone has a printer that is good enough to ensure the QR and barcodes are printed correctly.
2 votes -
Add integration for PayPal orders and invoices
I have clients who pay over the phone via PayPal, by invoice via PayPal but there is no integration to pull orders from there so I have to create them manually. Can you consider an integration for PayPal please?
2 votes -
Adding 'Product name' to Manifested Orders report
Can we add "Product name" column to the XLS export? It would vastly help to understand quantities of certain product shipped in a period of time
2 votesThank you for your suggestion. We will consider adding 'Product Name' to the Manifested Order Report in a future release.
Many thanks
Click & Drop Team
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Add a Method to Identify Orders From Know Scammers (Blacklist Address Book)
Amazon A-Z is a well know internet scam these days and royal mail tracking does not do anything for Amazon, they still refund the customer. We have a couple of regular customers that do this, we can't block them like on ebay and with many orders we sometimes miss them. Just add a page where we can add names or addresses, that then come up with an alert when they buy. Like an exclamation mark similar to international orders. This would be beneficial to both us and royal mail as it would stop many claims.
2 votes -
Add Ability to Sort by Weight in New Orders Grid
The new Orders Grid is missing a feature found in the original.
You can sort by weight, so that it shows the lightest in order down to the heaviest.
2 votesHello, thank you for your suggestion. We are adding the ability to sort by weight in a coming release.
Many thanks,
Click & Drop Team
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Please add 1st Class shipping/tracking numbers to the orders like tracked orders
Hi, would it be possible to add the shipping/tracking number for regular 1st Class postage to the orders in the same way that it is for "tracked" orders please? I don't need fully tracked, I only need the delivery status, but I need that number synced with Shopify so that Paypal releases my funds when an order is delivered to the customer. It's such a pain to have to enter them all in manually every day. It would be so helpful if this was implemented. Thanks a lot
2 votes -
Add Integration for Big Cartel
I understand there are many options for online stores but it would be good if Big Cartel could be added
2 votesHello, thank you for your suggestion. We do not plan to integrate with Big Cartel at this time but will nosier it for future development.
Kind regards
Click & Drop Team
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Send Purchase Notifications to All Users on an Account.
Share notifications of purchases with all users on an account, so that all users can keep track of purchases in the absence of the booker, and there is less risk of duplication.
2 votes -
Option to Use Channel Order Reference as the 'Commercial Invoice' Number
We are getting busier with overseas orders and each month we have to go through the orders and process them by manually adding the 'commercial Invoice' details (number and date) for every overseas order.
2 votes -
WooCommerce Orders Are Importing with 'Unrecognised' Country.
When orders made via WooCommerce transfer over to Click & Drop, the county names are not displayed, and instead it shows the ISO codes provided by WooCommerce.
This request is to have these codes mapped to the county names to enable addresses to be complete and correct to avoid undelivered orders.
2 votesDear Users, We're sorry you have had some issues with data importing/displaying incorrectly. We will look into this and plan a fix if necessary. Kind regards The Click & Drop Team -
Display the Barcode in the Orders panel
When we purchase labels to send international, a barcode is being generated and placed on the labels.
In order to speed up the proof of postage process when dropping them at the office, they give us a receipt with all the barcodes dispatched that day.
However, those barcodes are nowhere to be seen in the control panel, so it is impossible to connect the dots if one of those orders gets lost to quickly identify, raise a lost inquire form, etc..
Can you add that Barcode code in the orders panel please?
2 votesHello,
Thank you for your feedback. We are considering a way to support this idea for future developments. Thank you for your suggestion.
Kind Regards,
Click & Drop Support -
Import Customised Fields for WooCommerce Orders
We ask customers for a shipment date through a custom field in the checkout process with WooCommerce.
However, we cannot sort the orders in C&D as it is not importing this custom field. It would be great to allow more columns to be imported so we can filter and generate labels only for the orders to dispatch on that day.
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Import 'Gift Message' for Etsy Orders
Please can you include the gift message on Etsy orders, you do this fine for Amazon orders. I keep missing the messages on Etsy and get bad feedback on the platform.
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Edit Shipping Costs After Order is Created / Imported
We need to be able to edit the 'Shipping Cost' for existing orders after they have been created. You allow us to edit the Products and their Prices, but not the Shipping Costs.
When cloning orders, it is important to be able to edit the shipping costs of the cloned order.
2 votesDear User,
We have this planned for a future release.
Kind regards
Click & Drop Team
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Support Channel Custom Fields to be Printed on Despatch Note
So many of our products are personalised and unfortunately, the name chosen by the customer to be printed on the product is not visible on the dispatch note, which makes it very difficult for us as we have to print additional packing slip with the customisation name for each order.
It would save us time if you could add this information to the despatch note so we can print it out and personalise product and dispatch.
Currently the despatch note shows SKU and Product Name
2 votesHello,
Thank you for your suggest, we will consider this in future developments.
Kind Regards,
Click & Drop Support -
Add integration for WISH
Add WISH marketplace to the integration
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Show the Account Name in Dashboard
I need an account name to show at the top of the Dashboard to let me know which account I am in when I switch to a different account.
2 votesHello, we have changes in plan to make the user account visible throughout Click & Drop
Kind regards
Click & Drop Team
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Import Product Customs Data from BluePark
Please import product & order customs data such as Country of Origin and HS codes from BluePark as I have added this data to my products in BluePark
2 votesHello, we plan to increase the amount of data we capture from BluePark integrations including Country of Origin and HS codes. We will update here when we begin to work on capturing this additional data
Kind regards
Click & Drop Team
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Add 'Product Description' to Despatched Orders Report
Please could you add product description to dispatched orders report in click and drop
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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