General
300 results found
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Add option to print only postage labels without order information
I would like to be able to print postage labels without out the order information included. I know you can have this as a spearate sheet but I do not want the order information at all as I can print a packaging slip from shopify already.
1 vote -
Include Printed Paper Rates for International Postage
I haven't been able to find an option to send "Printed Papers" small parcels weighing over 2kg to International addresses.
It should be possible to pay a supplement for each additional 250g up to 5kg but I haven't been able to find a way of doing it using Click & Drop.
Is there a way, or could it be added?
1 vote -
make it easier for users to leave feedbacks on C&D, without having to make a new registration.
I have just made a 1-line user feedback on how C&D works. To do that I had to register my email address, confirm the email link, set a new password and then log in. I am surprised I went through with it all. I'm sure there are a large number of people who got put off and stop trying to give you the feedbcack, as I would be myself most of the time. I prefer being able to just write the comment and submit. If you have to have user registration, it's better just to use your click-and-drop account details,…
1 vote -
bring back the 'back to orders' button which used to show up once you've applied postage to a batch. .
That must be the most common thing to do at this stage, but now you have to work out what's the least inconvenient indirect way to get back there.
1 vote -
Filter by channel in batches
We have a lot of Channels that we send items to every day and they have to be manifested separately. Due to the new and "improved" version of the site, checking batches now unticks selected batches. This has now made it harder to find group the channels together. I would prefer if you could just keep functionalities of older versions, but if you prefer making changes then allowing us to filter by channel in the batches section would be great.
It would also be great if you didn't require me to clear the filters every time I import and apply…
1 vote -
Why for an International Tracked & Signed parcel does it let you select a collection Date & Bring My Label when booking but then disapear?
Click & Drop lets you select a Collection & Bring My Label for an International Tracked Signed parcel - It is clearly stated as an option after the country (France) has been selected - Then once you've been duped into thinking that it will be collected and a label brought, (I have photos if you want proof!) the final order page after payment shows no collection
or label being brought. There is an option there to add a Collection but no longer the Bring My Label option. Completely useless when your printer is broken. There's no way of using QR…1 vote -
Collections interface unreliable
The collections service is somewhat unreliable. It either reports that the service is unavailable and will be back soon (but doesn't return the same day) or randomly fails with random error codes when a batch of collections includes international items.
1 vote -
Get a Click and Drop site that works properly
So its not working now. When you use the dashboard sometimes its populated sometimes not, sometimes you have to click in and out of screens just to get the orders to be searchable. The system has never been so unreliable and not working correctly.
1 vote -
Mixed Batch Orders are no longer working with whatever update happened 25-28th of March
How it used to work is even if you tried to apply postage to multiple orders at once it would add them to a Batch and let you individually select postage for each item in the batch even with mixed orders (International/Domestic)
But now when a batch is created with a Mix of International and Domestic orders you can't apply postage at all, for any orders!, the page's web elements break and a lot of them aren't loaded anymore, including the platform image.
Its pretty obvious some of the code is erroring out before everything can be loaded. Please fix…
1 vote -
Show condition on sold items in Click & Drop (new / very good / good / acceptable)
Checking condition direct on Click & Drop for sales is a nightmare when you sell both new and used products... having to manually go outside of Click & Drop to check all orders is not convenient. I am perplexed why this update was not already mentioned here or added already. Please fix this - add "new", "like new", "very good", "good" and "acceptable" which can be imported from eBay.
1 vote -
Allow printing of manifest where the pdf controls which pages are standalone, which pages are double sided
Previously when click on print manifest on double sided, the pdf knows automatically that local posts go on a single page and international goes on a double page. Now after the update, it is all merged together which means I have to consciously click print twice and set the pages. These pages need to be separate as they need to be attached to the relevant mailing bags.
1 vote -
le colis RR006332536CI
bonsoir ;je viens par cette note vous faire par d'un reseau d'arnaque .
en effet le colis contenaire un passeport ;2photocopies de ma carte identite ivoirienne et 9 photos de meme tirage
le colis etais derstine a mm stefanie beck .
11 Mar 2024
07:41
Livré et signé. Votre envoi a été livré le 11-03-2024 et signé par : G WILSON
London Victoria DO nb cette femme m'arnaque
je vous pris de bien vouloire m'aide a recupere mon passeport
je vis en cote d'ivoire je me nommes zeao fidele aime1 vote -
Sort out your communications to delivery personnel!!
I booked a collection for an item, postie to bring label, left in specified safe place.
I get a message collection unsuccessful, nobody home - even though ITEM WAS IN SAFE PLACE.
I rebook the collection, wait at home. Postie turns up... WITHOUT A LABEL. I spend 10 minutes with him stood at my doorstep trying to find how to print a label from the order page and there is nothing. So in the end after both of us are embarrassed and I'm very wound up, he has to leave without the parcel. What a hopeless service.1 vote -
Look at the issue with integrating Amazon Japan - we've reported this numerous times over 4 years
We've had issues with the information transferring from Amazon Japan to Click and Drop. We've been given many many reasons why this hasn't been done. The latest is that it isn't a priority. Are we the only ones to have this issue?
1 vote -
Option for generated labels to be opened only
Enable a setting which allows the option for generated labels to be opened only and not automatically downloaded to files as current, which increases the workflow, creating extra admin to locate and delete files as well as taking up storage. It may be useful for some users for automatic download for not others.
1 vote -
Enter a field for repeat customers with a simple 'R' as our offering changes for people returning
Our first time buyers get a free gift bag. We have no easy way of knowing that they are returning customers from the fields displayed. An extra column stating "N" new or 'R' would be a massive help.
1 vote -
Allow Product export with all data fields enabled
I'm surprised that this isn't possible already? If I export all of my Products to a csv file, I don't get any of the customs data at all? I can't understand why this isn't included as standard, as it's all in the same place/database surely?
So if I want to do any batch updates to my products, I have to build all of the customs data from scratch, which is incredibly time-consuming.
1 vote -
Print in alphabetical order rather than order number
I use several weights and several postAGE options per day but print the whole days in one go. I select postage by inputting in alphabetical order but when I print the labels they come off the printer in order number. It would make the process much quicker if it was possible to change the criteria for printing to alphabetical. Every now I then I check with support that this is not yet available and every support assistant agrees that it would be preferable but isn't available when printing. I use a Zebra GK420d thermal printer.
The sizes and weights all…1 vote -
Royal Mail App Proof of Postage
Dear Royal Mail,
The Royal mail app does not provide proof of postage for tracked 48 parcels and keeps saying pending when my parcels have been scanned through Royal mails network when dropped off either at a parcel box or Royal mail delivery office. Without proof of postage I can't make a claim if my parcels get lost or damaged during delivery. The only option I have is to go to the post office wait in the queue sometimes more then 15 minutes and get charged 16p for each parcel which adds up to a lot of money. I have…
1 vote -
Create User Roles and be able to assign permissions
As a mailing house we send thousands of items out on behalf of multiple clients. Clients are always asking us if we can share delivery reports to show tracking for items sent and dispatch dates etc. It would be good if we can create an user account which could only see specific information based on Trading name for example. Where the client could look up there own customers to see where items are and get tracking information without us having to download the information and share spreadsheets
1 vote
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