General
251 results found
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Make it easier to see the postage paid on orders
On the new Orders list, there is no option to see the postage paid. Even when you go into the order you no longer see it. It seems the only way to find out is to reprint the shipping label.
1 voteThank you for your suggestion.
Our team will begin working on implementing this feature in the near future. We will update this status when the feature is available in Click & Drop.
Kind regards,
Click & Drop Team
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Incorrect tax calculations for international orders via Shopify and Click&Drop integration
We've identified inaccuracies in tax calculations for international orders within the Royal Click and Drop system. Despite our Shopify platform accurately pricing and taxing orders, an additional tax amount is being erroneously added when processed through Royal Mail Click and Drop, resulting in incorrect totals.
To illustrate this issue, please see the following order example:
Within our international Shopify order, item prices are clearly displayed, with the subtotal in EURO inclusive of tax at €17.99. The total order value is €102.80, equivalent to approximately £87.82 based on the current exchange rate.
However, upon importing the order into Royal Mail Click…
1 vote -
Why for an International Tracked & Signed parcel does it let you select a collection Date & Bring My Label when booking but then disapear?
Click & Drop lets you select a Collection & Bring My Label for an International Tracked Signed parcel - It is clearly stated as an option after the country (France) has been selected - Then once you've been duped into thinking that it will be collected and a label brought, (I have photos if you want proof!) the final order page after payment shows no collection
or label being brought. There is an option there to add a Collection but no longer the Bring My Label option. Completely useless when your printer is broken. There's no way of using QR…1 vote -
Collections interface unreliable
The collections service is somewhat unreliable. It either reports that the service is unavailable and will be back soon (but doesn't return the same day) or randomly fails with random error codes when a batch of collections includes international items.
1 vote -
Bug - Click & Drop "County" field not generating on labels
When generating labels from an order, the "County" field is now ignored and not present on the label whatsoever. I assume this is an error with the latest update and should be present as it must surely help the sorting offices?
EG:
Address from eBay/orders shows as:
John Smith
147
Road Name
WITHAM
ESSEX
CM1 2ABbut label now omits "Essex" completely, so it's showing as:
John Smith
147
Road Name
WITHAM
CM1 2ABThis can't be right, surely?
1 vote -
Get a Click and Drop site that works properly
So its not working now. When you use the dashboard sometimes its populated sometimes not, sometimes you have to click in and out of screens just to get the orders to be searchable. The system has never been so unreliable and not working correctly.
1 vote -
Mixed Batch Orders are no longer working with whatever update happened 25-28th of March
How it used to work is even if you tried to apply postage to multiple orders at once it would add them to a Batch and let you individually select postage for each item in the batch even with mixed orders (International/Domestic)
But now when a batch is created with a Mix of International and Domestic orders you can't apply postage at all, for any orders!, the page's web elements break and a lot of them aren't loaded anymore, including the platform image.
Its pretty obvious some of the code is erroring out before everything can be loaded. Please fix…
1 vote -
Train the helpdesk staff
I'm not contacting the helpdesk with basic queries. Unfortunately that's all they can handle though as anything more than this renders the helpdesk useless.
The staff are dismissive, rude and do not know how C&D works.
There's long wait times on the phone, days wait for email replies. My guess would be that no one is getting queries answered properly and it's taking a number of tries to get any resolution.
Train your people Royal Mail so we don't have to suffer this frustration.
1 vote -
Make it possible to copy a tracking number
If you are not using TikTok integration you have to manually add the tracking nuber to each order. The problem is you cannot copy the tracking number because its a hyperlink, so you have to either go into each order to get the tracking or click the hyperlink. Th eproblem with this is is takes you to the Track and Trace site and perform the track and trace function automatically. This will have a negative impact on the track and trace site. Before you suggest I integrate with TikTok I cant because all orders go through my website so it…
1 vote -
Show condition on sold items in Click & Drop (new / very good / good / acceptable)
Checking condition direct on Click & Drop for sales is a nightmare when you sell both new and used products... having to manually go outside of Click & Drop to check all orders is not convenient. I am perplexed why this update was not already mentioned here or added already. Please fix this - add "new", "like new", "very good", "good" and "acceptable" which can be imported from eBay.
1 vote -
Allow printing of manifest where the pdf controls which pages are standalone, which pages are double sided
Previously when click on print manifest on double sided, the pdf knows automatically that local posts go on a single page and international goes on a double page. Now after the update, it is all merged together which means I have to consciously click print twice and set the pages. These pages need to be separate as they need to be attached to the relevant mailing bags.
1 vote -
le colis RR006332536CI
bonsoir ;je viens par cette note vous faire par d'un reseau d'arnaque .
en effet le colis contenaire un passeport ;2photocopies de ma carte identite ivoirienne et 9 photos de meme tirage
le colis etais derstine a mm stefanie beck .
11 Mar 2024
07:41
Livré et signé. Votre envoi a été livré le 11-03-2024 et signé par : G WILSON
London Victoria DO nb cette femme m'arnaque
je vous pris de bien vouloire m'aide a recupere mon passeport
je vis en cote d'ivoire je me nommes zeao fidele aime1 vote -
Sort out your communications to delivery personnel!!
I booked a collection for an item, postie to bring label, left in specified safe place.
I get a message collection unsuccessful, nobody home - even though ITEM WAS IN SAFE PLACE.
I rebook the collection, wait at home. Postie turns up... WITHOUT A LABEL. I spend 10 minutes with him stood at my doorstep trying to find how to print a label from the order page and there is nothing. So in the end after both of us are embarrassed and I'm very wound up, he has to leave without the parcel. What a hopeless service.1 vote -
Look at the issue with integrating Amazon Japan - we've reported this numerous times over 4 years
We've had issues with the information transferring from Amazon Japan to Click and Drop. We've been given many many reasons why this hasn't been done. The latest is that it isn't a priority. Are we the only ones to have this issue?
1 vote -
Option for generated labels to be opened only
Enable a setting which allows the option for generated labels to be opened only and not automatically downloaded to files as current, which increases the workflow, creating extra admin to locate and delete files as well as taking up storage. It may be useful for some users for automatic download for not others.
1 vote -
Enter a field for repeat customers with a simple 'R' as our offering changes for people returning
Our first time buyers get a free gift bag. We have no easy way of knowing that they are returning customers from the fields displayed. An extra column stating "N" new or 'R' would be a massive help.
1 vote -
Allow Product export with all data fields enabled
I'm surprised that this isn't possible already? If I export all of my Products to a csv file, I don't get any of the customs data at all? I can't understand why this isn't included as standard, as it's all in the same place/database surely?
So if I want to do any batch updates to my products, I have to build all of the customs data from scratch, which is incredibly time-consuming.
1 vote -
Print in alphabetical order rather than order number
I use several weights and several postAGE options per day but print the whole days in one go. I select postage by inputting in alphabetical order but when I print the labels they come off the printer in order number. It would make the process much quicker if it was possible to change the criteria for printing to alphabetical. Every now I then I check with support that this is not yet available and every support assistant agrees that it would be preferable but isn't available when printing. I use a Zebra GK420d thermal printer.
The sizes and weights all…1 vote -
Royal Mail App Proof of Postage
Dear Royal Mail,
The Royal mail app does not provide proof of postage for tracked 48 parcels and keeps saying pending when my parcels have been scanned through Royal mails network when dropped off either at a parcel box or Royal mail delivery office. Without proof of postage I can't make a claim if my parcels get lost or damaged during delivery. The only option I have is to go to the post office wait in the queue sometimes more then 15 minutes and get charged 16p for each parcel which adds up to a lot of money. I have…
1 vote -
Detect Channel Islands postcodes and automatically set their destination to Jersey/Guernsey not Mainland
When orders from Ebay, Amazon and other channels come through to C&D via the API, it would be extremely useful if the destination country could automatically show as the relevant Jersey/Guernsey not Mainland UK, as the customs label does not automatically generate without this. Ebay orders and most amazon orders to Jersey and Guernsey appear as "mainland UK" but with Jersey or Guernsey postcodes.
1 vote
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