General
357 results found
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Fix issue requiring labels to be regenerated
For a couple of months now labels haven't been generated after payment has been made. I have to return to the dashboard, seelect the transaction from the "Awaiting Dispatch" transactions, and the regenerate the label with custom positioning. Is this a known problem, or am I doing something wrong?
1 vote -
Fix click & drop desktop wrong label bug
Nightmare bug today
I uploaded 6 batches - 23 orders in total today at 15:06pm
Click & Drop Destop downloaded all the orders into the Labels/Watch folder as usual with the correct filename(Order reference) e. 308150.pdf, 308151.pdf etcBut when I opened each pdf they had a different customers label in the pdf.
It turned out that all the pdfs in each batch contained the same label from one of the customers.That explains why I only had 6 correct labels out of 23 orders uploaded in 6 batches.
The csv Results and Processed files all look fine.
Please can…
1 vote -
Shopify Exchange Orders not Downloaded
When you create Exchanges in Shopify, it updates the original order, but as this order has already been sent, C&D won't download it again. This means that for every exchange that we do, we have to enter the details manually. C&D needs to recognise exchanges and download the order again please.
1 vote -
Requirements for the movement of goods from Great Britain to Northern Ireland
I know this has been mandatory from 1st May and was optional before 1st May (which we were doing) but it is very confusing which items are optional and which compulsory for B to C parcels.
We have all our customers addresses in the address book and then just "create order" as we just need the address label, we don't have a shop which is connected to C+D.
What we need is it being obvious which ones need the extra info when we create the order and then which sections are mandatory. At the moment it is just not obvious…
1 vote -
Air France CDG Terminal
At Paris's Charles de Gaulle Airport (CDG), Air France mostly uses Terminal 2, with the majority of its flights leaving from sub-terminals 2E, 2F, and 2G. While 2F and 2G mostly service European and Schengen destinations, Terminal 2E is where long-haul international flights are handled. airport, which is well-known for its contemporary amenities and well-organized design, provides a variety of services such as chic lounges, duty-free shopping, and a variety of food alternatives.
https://airlineterminalservice.com/air-france/air-france-cdg-terminal-paris-charles-de-gaulle-airport/1 vote -
Click and Drop Orders Page Colour change on Despatched.
Why have they today (20/5/2025) decided to change the colour box for dispatch to a pastel green (Which in sunlight look light blue)
The old Brown Dark colour made it more obvious when checking through to check all item had been dispatch correctly.
Just changed it without any thought. Obviously keeping some 3rd year Graphic Designer happy.1 vote -
Address Book - Create Order
Is it possible to add function to bulk send orders from the address book. At the moment all you can do is bulk delete. We send out a monthly subscription, the addresses are contained in the address book. It would be great to select all the subscribers address in bulk and generate their shipping labels in one go.
Also i think there is a small bug with the address book. The very first a create order it does not work on first opening the address book, selecting a customer, on pressing create an order this does not work ie it…
1 vote -
Enable Safeplace instructions for home collections booked via a third-party (e.g., Amazon)
The website displays an error with reference code d1859c2e when attempting to add Safeplace details for a collection booked via the Amazon Returns Portal.
1 vote -
Fix the issue with SAFE PLACE instructions automatically being populated when the data is on our website but C&D are not pulling it across.
The data is on our website but not being pulled across onto Click and Drop like it usually would. This has been an ongoing issue since early march. Click and Drop support are being of no help. Our website developers are aware of other customers having the same issue and they are unable to help as its a Click and Drop issue.
Anytime there are changes or updates, in this case all the Windsor Framework changes, something else suffers. So you have added Windsor Framework fields, but now we have issue with the Safe Place field.1 vote -
Show post office opening times during Easter, Christmas and other day that it's closed!
As stated in subject as a new seller I never know when when to take my items to the post office so we test like during last Christmas. Would super convenient if you implement even red or green light that is changed when post office is closed. Super simple solution, as an ex developer I can even writ you the code for this ;) Not every business is able to afford business collections and even they do they would benefit with this feature too!
1 vote -
Business name not coming through from Amazon Business orders
Does not happen on every order. I think it is due to the 'Amazon Business SARL' or whatever it says, in the first line on Amazon Business orders.This has resulted in several orders being returned as 'address invalid' or similar. Have reported to Amazon already and reporting to you here also
1 vote -
Website Display Error on Printing Payment Breakdown Statement (VAT Record)
Click & Drop Dashboard -> Payments
As the company's accountant, the detail under each entry on this Payments page is great for the purposes of VAT and seeing at a glance domestic vs international shipping. You don't offer a way to print this natively, which is fine; the browser's Print function is enough for me to save it to pdf for our records.
However, only when looking under print preview and the final saved/printed file (ie not when viewing in the browser), a ribbon overlay appears on the second page, which can cover the records themselves, if there is more…
1 vote -
The manifest system requires a drastic overhaul to better serve its users and improve functionality.
The manifest used by Royal Mail needs significant improvements to enhance accountability and user-friendliness. It should provide more than just a summary; it needs to serve as a definitive proof of posting with a detailed list of the contents sent. This information should be accessible on the platform, allowing users to generate a proof of posting for any customer as needed.
Currently, the manifest utilizes a range of codes within certain parameters for tracked items, which is inadequate. It should include a comprehensive breakdown of all items, tracked and untracked. A critical flaw in the current system is that if…
1 vote -
Please fix the slow TikTok Shop integration with orders taking over 90minutes to pull orders through since Monday 7th April. Thanks
Please fix the slow TikTok Shop integration with orders taking over 90minutes to pull orders through since Monday 7th April. Thanks
1 vote -
Maybe keeping your account holders in the loop as to changes
Maybe keeping your account holders in the loop as to changes in the software would be a great idea and if you are NOT going to print counties on the labels that the facility to map this is removed!
I have just wasted time and over 1000 labels before I noticed you FAILED to print this
People are not mind readers - I wish we could be - so a little customer care would be appreciated !
1 vote -
**URGENT** Please add Amazon.ie integration for Republic of Ireland
Amazon have introduced a brand new Amazon.ie marketplace in the last few days but there is no Amazon.ie integration in C&D as yet so we are having to manually create dozens of postage labels every day. Kindly add an Amazon.ie integration ASAP. Thanks!
1 vote -
Address settings, and safespace settings not functioning well.
I notice that the address settings as specified in the "company settings" preference panel allows various collection business address's to be set, however on booking a collection it will only use the "collections" address as set up in that panel. Regardless of what is actually specified in the settings and trading names section! Which specifically allows you to set this!
Also on the regular Royal mail click and drop it allows you to set a safespace that can be used for collections, while in the registered account there is no ability to specify this!
As a result the user interface…
1 vote -
Enhancement Request for Managing Historical Shipping Methods in Click & Drop Rules
I am writing to suggest a couple of enhancements concerning the management of shipping methods within the Click & Drop platform, specifically in the shipping rules creation area.
Automated Cleanup of Historical Shipping Methods: It would be highly beneficial if the platform could automatically remove shipping methods that are not active or have not been used in the last 12 months from the dropdown list in the shipping rules creation area. This would help streamline the process of creating new shipping rules and ensure that only relevant shipping methods are visible, reducing clutter and potential errors.
Manual Deletion Capability: Alternatively,…
1 vote -
Allow us to enter TARIC Additional Codes
Given it is now a legal requirement, since January 2022 to include certain TARIC Additional Codes for sending items to the EU for certain TARIC codes in order to pass import controls, please allow us to enter TARIC Additional Codes on our customs declarations.
I believe these go in Box 11 of the CN23. So allow me to generate CN23s for all orders regardless of value, and allow me to enter data into.box 11 of the CN23.
I'm fed up of my items being returned to sender because of failing import controls due to missing TARIC Additional Codes. I can't…
1 vote -
Make it easier to enter Recipient AIRN
I only realised that when you apply postage, if you view the contents, for some countries, you can enter the Recipient AIRN (tax ID number).
Odd that you cannot enter it when entering the package details only if you go to edit the contents.
Please make it more obvious and easier to find - I have been adding it to the address details until now because I did not spot this before.
1 vote
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