General
528 results found
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BUG: Cannot make payment
After cancelling a payment that it seems did not cancel properly, I cannot make any payment at all for which I assume is related to the previous payment not cancelling properly and am just shown the following error for 3 days:
An unexpected error occurred. Please wait a few moments and try again.4 votes -
Feature Request: Click & Drop – Save/Auto-Fill EORI, Product Description, and Customs Info for Repetitive NI Orders
Hi Click & Drop team,
We’re a high-volume UK seller, and we ship dozens of parcels daily to Northern Ireland, including many repeat business customers. Since recent customs changes, especially under the Windsor Framework, we've noticed that:
Every business parcel to Northern Ireland now requires us to manually enter the recipient’s XI EORI number. For each parcel, we must also manually re-enter the product name, declaration category, goods description, and value.The "default customs settings" in Click & Drop don't apply properly to Northern Ireland shipments anymore, even for identical products or repeat buyers. This has become incredibly time-consuming and…
4 votes -
Reinstate deleted orders - if deleted by accident
Reinstate deleted orders - if deleted by accident
Quite often we will get customers that order from us, then cancel the order the same day or we accidently delete the orders but they are not reappearing as they should.
There should be a way to click on a deleted order to reinstate it if needed.
4 votes -
Bug "In Transit" twice for BPL orders rather than "Delivered" + 1 hour time difference
When tracking BPL 2nd Class Orders
By clicking on a click and drop order and following the order progress.There is a duplicate "In Transit" bug
"In Transit" is listed twice for BPL orders rather than the 2nd "In Transit" message being > "Delivered"
Also the + timestamp is 1 hour before delivery scanSo what is Delivered @ 11:43 - as shown on Royal Mail main tracking website
Is showing as In Transit @ 10:43 - shown inside click and drop order/manifestedPlease confirm you can replicate, and this will be fixed?
4 votes -
make the shipping Cost option editable on the Address details Page
When you manually enter an order on Click and Drop there is an option for the Shipping Cost Box.
After an order is entered there is no option to enter a cost in this box.
I propose The Shipping Cost should be available to edit on the Address details page.4 votes -
Compatability With Woocommerce's Official Shipment Tracking Plugin
Woocommerce has launched their official shipment tracking plugin.
Please make click and drop compatible with it rather than sending tracking details via an outdated method:
API documentation:
https://woocommerce.com/document/shipment-tracking/
Alternatively, allow the sending of tracking details via order notes without marking the order as complete on woocommerce
OR
First send the tracking details into the order notes and THEN mark the order as complete.
All of the above allows tracking details to be embedded into the complete order email. RM's current solution does not.
4 votes -
Allow sending of email notifications after items are dispatched
Customers often ask me to resend the tracking info. There is no way to do this currently. If there was a simple click box to do this, it would be great.
4 votes -
Add 'Store Postage Method' to the API
Currently via the API, there is no way to tell Click and Drop which shipping method you intend for the order to be shipped. You are only able to setup rules based on price.
The 'Store Postage Method' is only currently able to be used for integrations which Royal Mail themselves have written. This is a strange practice and makes the API only half feasible.
Please add this or another new parameter so we can specify our postage method by name rather than price.
4 votes -
Per item postage costs from OBA on reporting
The reporting tool on the C&D page is great - it shows absolutely everything you need, except how much you have been charged to actually send the item.
I appreciate that the 2 systems, C&D and OBA invicing are separate, but if the C&D system is able to show you which Sales Order an item is attributed to, is there not a mechanism by which you can attach the cost of sending each item to the report?
The report we use is: https://business.parcel.royalmail.com/reports/manifested-orders
The issue we have is that we are contracted to supply Business 2 Buesiness, and as such…
4 votes -
change the flow when postage is applied to multiple orders.
When applying postage to more than one orders it takes you to the batches/batch details page. Once postage is applied please just have it go straight back to orders like it does when applying postage to a single order.
4 votes -
increase image size in product details column
Please increase the image size in the product details column. It is so small at present it is very hard to distinguish what the product really is.
4 votes -
allow direct access to channel reference from customer order
On the old click and drop system you were able to access the channel reference from which the customer had placed the order by clicking on the channel reference link which would be either Ebay, Amazon or our own website. This gave a direct link to the actual order placed by the customer. It also made it very easy to contact the customer if needed to discuss aspects of their order placed as well as view the actual items purchased by the customer. Now it is not an option and it makes it a more complex procedure by having to…
4 votes -
Order checkboxes not de-selecting
When multiple orders are selected to generate labels they then move to the 'Orders ready for despatch' section. When you view that section the checkboxes for those orders are sill selected. As I have discovered, when you go to delete a single order from the three dot menu within the order, any other orders with checkboxes still selected are also deleted. This is a major flaw and does not happen in the old interface.
4 votesThank you for the suggestion. We will shortly be releasing an update to change this behaviour.
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Electronic customs declaration
Why is the electronic customs declaration only for 8 items? Probably it is enough if to send abroad a small parcel. But if to send a big parcel of 5 or more kg, then it is a tricky to declare all items. Could you please improve the declaration adding more lines to declaration.
4 votes -
Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref
Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref number have nothing to do with GDPR!
4 votes -
Custom 'Shipping Service' Names
Allow us to rename shipping services, so it's easier for users to recognise what service is for what. For example, I have the following services I use regularly;
Tracked 24
Royal Mail Tracked 24 LBTNow I know it's a Royal Mail service, so it's not necessary to say that... LBT, unbeknownst to me until recently, means it's a letterbox item - ie, large letter. I would love to be able to rename them to;
Tracked 24 - Parcels
Tracked 24 - Large LettersYou can add aliases (make sure you don't use spaces....) although this is only for use…
4 votes -
Add option to Mark Collections as Delivered / Completed
I have spoken to customer services who have recommended I go through this feedback link as there is nothing they can do. We have two "active" collections where the packages have already been collected and been delivered, so want to either cancel them or move them to "completed" just to keep our active booked collections clear and tidy with just actual collections we are waiting on to make things easier to manage. One of the collections has an amend or cancel option, however I keep getting an error message saying an unexpected problem has occured, with a different reference number…
4 votes -
Support More Than 2 SKUs On 6x4 Labels
A lot of our customers buy several items at once.
The SKU area on the 6x4 thermal label only shows 2 of the SKU in total.
We use the SKUs on labels as a packing list.
The character limit for SKUs is 100, but only 2 of our SKU appear on the label (approx. 10 characters) and there is still plenty of space for them all to be printed. If there is space available for 100 characters on the label.
4 votes -
Use The Same Login for Click & Drop and UserVoice
Make it easier to provide the user feedback by having the same username and password to log in to both.
4 votes -
Be able to Manifest all or some items in a batch
We have 175 items in a batch. All labels have been generated and items are ready to post. However 43 items are for overseas which we currently are unable to despatch due to Royal Mail. I can't just select the UK orders and Manifest. Should be able to Manifest items within a batch
4 votes
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