General
503 results found
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Refunded labels appearing in the 'New Orders' section
After purchasing a label I occasionally have to cancel the label due to my customer changing the address, cancelling the order etc. After the label refund request has been accepted and refunded the order appears in the 'New Orders' section. This is very annoying because these old orders get lost amongst all my new ones and I accidentally repurchase the label! Starting the whole refund process again.
Please stop sending orders from refunded labels back into the new orders section.
4 votes -
Allow sending of email notifications after items are dispatched
Customers often ask me to resend the tracking info. There is no way to do this currently. If there was a simple click box to do this, it would be great.
4 votes -
Return Tracking Status in Click & Drop API
In order to support a fully automated business there is a need for us to be able to verify if a package arrived via an API, not via a report.
There is currently a older royal mail tracking API but it is locked down to high volume users.
I note that work has been carried out recently to add a tracking status on the orders page within Click & Drop. However, this information is not included on the Click & Drop API.
When calling the following endpoints via Click & Drop API,
It returns the tracking number, but unlike the…
4 votes -
Add 'Store Postage Method' to the API
Currently via the API, there is no way to tell Click and Drop which shipping method you intend for the order to be shipped. You are only able to setup rules based on price.
The 'Store Postage Method' is only currently able to be used for integrations which Royal Mail themselves have written. This is a strange practice and makes the API only half feasible.
Please add this or another new parameter so we can specify our postage method by name rather than price.
4 votes -
Per item postage costs from OBA on reporting
The reporting tool on the C&D page is great - it shows absolutely everything you need, except how much you have been charged to actually send the item.
I appreciate that the 2 systems, C&D and OBA invicing are separate, but if the C&D system is able to show you which Sales Order an item is attributed to, is there not a mechanism by which you can attach the cost of sending each item to the report?
The report we use is: https://business.parcel.royalmail.com/reports/manifested-orders
The issue we have is that we are contracted to supply Business 2 Buesiness, and as such…
4 votes -
change the flow when postage is applied to multiple orders.
When applying postage to more than one orders it takes you to the batches/batch details page. Once postage is applied please just have it go straight back to orders like it does when applying postage to a single order.
4 votes -
increase image size in product details column
Please increase the image size in the product details column. It is so small at present it is very hard to distinguish what the product really is.
4 votes -
allow direct access to channel reference from customer order
On the old click and drop system you were able to access the channel reference from which the customer had placed the order by clicking on the channel reference link which would be either Ebay, Amazon or our own website. This gave a direct link to the actual order placed by the customer. It also made it very easy to contact the customer if needed to discuss aspects of their order placed as well as view the actual items purchased by the customer. Now it is not an option and it makes it a more complex procedure by having to…
4 votes -
Order checkboxes not de-selecting
When multiple orders are selected to generate labels they then move to the 'Orders ready for despatch' section. When you view that section the checkboxes for those orders are sill selected. As I have discovered, when you go to delete a single order from the three dot menu within the order, any other orders with checkboxes still selected are also deleted. This is a major flaw and does not happen in the old interface.
4 votesThank you for the suggestion. We will shortly be releasing an update to change this behaviour.
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Electronic customs declaration
Why is the electronic customs declaration only for 8 items? Probably it is enough if to send abroad a small parcel. But if to send a big parcel of 5 or more kg, then it is a tricky to declare all items. Could you please improve the declaration adding more lines to declaration.
4 votes -
Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref
Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref number have nothing to do with GDPR!
4 votes -
Custom 'Shipping Service' Names
Allow us to rename shipping services, so it's easier for users to recognise what service is for what. For example, I have the following services I use regularly;
Tracked 24
Royal Mail Tracked 24 LBTNow I know it's a Royal Mail service, so it's not necessary to say that... LBT, unbeknownst to me until recently, means it's a letterbox item - ie, large letter. I would love to be able to rename them to;
Tracked 24 - Parcels
Tracked 24 - Large LettersYou can add aliases (make sure you don't use spaces....) although this is only for use…
4 votes -
Add option to Mark Collections as Delivered / Completed
I have spoken to customer services who have recommended I go through this feedback link as there is nothing they can do. We have two "active" collections where the packages have already been collected and been delivered, so want to either cancel them or move them to "completed" just to keep our active booked collections clear and tidy with just actual collections we are waiting on to make things easier to manage. One of the collections has an amend or cancel option, however I keep getting an error message saying an unexpected problem has occured, with a different reference number…
4 votes -
Support More Than 2 SKUs On 6x4 Labels
A lot of our customers buy several items at once.
The SKU area on the 6x4 thermal label only shows 2 of the SKU in total.
We use the SKUs on labels as a packing list.
The character limit for SKUs is 100, but only 2 of our SKU appear on the label (approx. 10 characters) and there is still plenty of space for them all to be printed. If there is space available for 100 characters on the label.
4 votes -
Use The Same Login for Click & Drop and UserVoice
Make it easier to provide the user feedback by having the same username and password to log in to both.
4 votes -
Be able to Manifest all or some items in a batch
We have 175 items in a batch. All labels have been generated and items are ready to post. However 43 items are for overseas which we currently are unable to despatch due to Royal Mail. I can't just select the UK orders and Manifest. Should be able to Manifest items within a batch
4 votes -
Provide VAT Receipts / Credit Notes For Refunds
Accounts teams need a receipt or credit note for refunds and this doesn't seem to currently be available through click and drop.
4 votes -
Show collections on Dashboard
Why can't I see booked collections linked to items on the dashboard. I have the email confirming the collection and apart from that only the payment record. Nothing about the status - late etc.
4 votesHello, thank you for your suggestion. We will consider adding collections to the dashboard in a future release.
Kind regards
Click & Drop Team
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Support Germany's LUCID Scheme
Now that Germany requires sellers to be registered with LUCID to send into Germany, we need a place in C&D to enter this information. Etsy has implemented LUCID support
4 votes -
Add Custom Label Positioning to OBA / Business Accounts
If you buy the suggested labels - 4 per page - you cannot choose the position of the label.
If you have small order numbers, you end up with lots of label sheets with unusable labels. This is wasteful. Bizarrely, personal accounts are able to customise the position.
4 votesThank you for your suggestion. We will consider adding custom label positioning to OBA accounts in future development.
Many thanks,
Click & Drop Team
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