409 results found

1. Option to Print Integrated Labels on A4 and CN22 on a 6x4 Label

   If you choose Integrated Labels this means it has to be on A4, which means the CN22 has to be on A4 as well.

   I want to print the CN22 on 6x4 using a different printer - but the option is greyed out.

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Started  ·  2 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

2. Print Customs Declaration & Address Label Together

   It's really confusing & awkward to have one sheet (or 10) of address labels & one sheet (or 10) of customs labels. Matchign them up can be a PITA & very time consumng

   Why can we not have the Address and Customs label of the same package side by side ?

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Under Review  ·  Click & Drop Support responded

   Hello,

   Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

   Kind Regards,
   Click & Drop Support

3. Make Despatch Date Editable

   If you are unable (or forget) to mark your posted item as dispatched on the day it is dispatched, the date you mark it is automatically inserted. If it is a couple of days later (after a weekend), the displayed dispatch date will be incorrect. Being able to correct this would be useful.

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Under Review  ·  Click & Drop Support responded

   Hello,

   Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

   Kind Regards,
   Click & Drop Support

4. Planned despatch Date Default to Last Selected Date

   When using the Planned despatch date option - Please add a Checkbox Option to Hold last Used Date for the session.

   Particularly at the end of the month when the Planned despatch date is on the next month it would make using the Planned despatch date quicker and more efficient

   Thank you

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   4 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Under Review  ·  Click & Drop Support responded

   Hello,

   Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

   Kind Regards,
   Click & Drop Support

5. Issue VAT receipts with email confirmation when not having an account

   Provide VAT receipts in confirmation / label email

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Send an Item / (Unregistered Click & Drop)  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. Add Large Letters for USA

   Now we can only send orders to the USA as Small Parcels!
   This is costly, wastes excessive packaging for small items and not at all Eco Friendly. Not business friendly.
   It's unbelievable that it's an option for over the counter customers but not for OBA customers

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. BUG: Cannot make payment

   After cancelling a payment that it seems did not cancel properly, I cannot make any payment at all for which I assume is related to the previous payment not cancelling properly and am just shown the following error for 3 days:
   
   An unexpected error occurred. Please wait a few moments and try again.

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  Click & Drop (Registered) Personal Account  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Filter orders by whether they have been booked for collection or not

   After purchasing labels, I need to book orders for collection. First 10 items work fine as I can bulk buy them but for the next 15, I usually have to buy them one by one, due to slot situation. it's hard to look for the ones i didnt book collection for, when they are all in same column 'ready for dispatch'. I think it would be really helpful to filter those by whether they've been booked for collection or not.

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Click & Drop (Registered) Personal Account  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. Recent DDP changes have broken label retrieval for non DDP international orders

   Hi,

   For context, my workflow is the following: eBay and Etsy orders are retrieved via the respective integrations. Shipping services are then purchased via the website (https://business.parcel.royalmail.com/), but labels are then retrieved via the API integration, by calling "https://api.parcel.royalmail.com/api/v1/orders/<order number>/label?documentType=postageLabel&includeReturnsLabel=false&includeCN=true" with the relevant Authorization header.

   Since end of last month/early September, this endpoint has been returning 400 bad request errors when calling the API, citing missing fields. However a) this issue only occurs via the API, not when generating the labels via the website and b) the fields it claims are missing aren't things that are provided by the API call.

   Example response from that endpoint:

   [[{"accountOrderNumber":9043,"channelOrderReference":"3793323589","code":"9","message":"Required information are missing for Delivery Duty Paid services (Trading names: 'VAT number' is empty)"},{"accountOrderNumber":9043,"channelOrderReference":"3793323589","code":"11","message":"Required information are missing for Delivery Duty Paid services (Order: 'Phone number' is empty)"}]]

   Regarding those errors, and why they are incorrect:
   1) This only occurs when retrieving the labels via the API, the labels are generated correctly when doing so via the website.
   2) "Required information are missing for Delivery Duty Paid services (Trading names: 'VAT number' is empty" This error is incorrect, as having not VAT number is completely valid behaviour and is in fact what the Click and Drop UI requests. We are a non VAT registered business, and as such do not have a VAT number. It is not a requirement when making shipments via the International Tracked and Signed service, and I believe is just overzealous request validation. I can work around this by inputting 'na' as in N/A (text input doesn't allow '/' character) to avoid this error, but that would be incorrect given how the VAT number field is supposed to be populated.
   3) "Required information are missing for Delivery Duty Paid services (Order: 'Phone number' is empty)" the phone number of the seller (sender, ourselves) has been provided. If this is instead referring to the recipient phone number, which can be input via the address form, then the error is incorrect as the phone number is not a required field for this service

   Hi,

   For context, my workflow is the following: eBay and Etsy orders are retrieved via the respective integrations. Shipping services are then purchased via the website (https://business.parcel.royalmail.com/), but labels are then retrieved via the API integration, by calling "https://api.parcel.royalmail.com/api/v1/orders/<order number>/label?documentType=postageLabel&includeReturnsLabel=false&includeCN=true" with the relevant Authorization header.

   Since end of last month/early September, this endpoint has been returning 400 bad request errors when calling the API, citing missing fields. However a) this issue only occurs via the API, not when generating the labels via the website and b) the fields it claims are missing aren't things that are… more

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. How to send letters to the USA?

    How do I send letters to the USA using Click and Drop please? The option do to this was removed on Tuesday.

    In his email dated 28th August your colleague Micheal Irwin (Director of Export) says this "If you only send personal correspondence to the USA, you are not affected by these changes“ So this is the reason for my query on letters.

    I’ve had product codes added to my account for parcels but I need to send letters to the USA. I’ve been using product code DP3 previously for sending letters to the USA.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. Need better tracking status updates

    The tracking details, especially on international orders, does not update at all until the shipping is either delivered or is returned. I'm getting quite a few complaints and pressures about this from buyers.
    We're in 2025. I am sure there must be a way for the postal services to have constant tracking updates, not only for international deliveries, but for local deliveries with the whereabouts can be tracked regularly.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Click & Drop (Registered) Personal Account  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. Twice attempted to arrange for parcel collection from another address.

    First date for arranged collection Royal Mail e-mailed me to say no one at home when postman called yet the sender said he was in all day. I'd paid for the parcel label to be taken to the collection address. 2nd date arranged three days later. Paid a small fee for the next collection and on this date NO label taken to the collection address despite having paid for one so no collection made again. Total incompetence by Royal Mail. I've cancelled my order on the item I was trying to buy. The booking system is un necessarily long winded and actually cannot can not cater correctly for someone arranging for a parcel collection from someone elses address I''ve wasted my money by paying for a service that has not been given.

    First date for arranged collection Royal Mail e-mailed me to say no one at home when postman called yet the sender said he was in all day. I'd paid for the parcel label to be taken to the collection address. 2nd date arranged three days later. Paid a small fee for the next collection and on this date NO label taken to the collection address despite having paid for one so no collection made again. Total incompetence by Royal Mail. I've cancelled my order on the item I was trying to buy. The booking system is un necessarily long winded… more

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Click & Drop (Registered) Personal Account  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. Feature Request: Click & Drop – Save/Auto-Fill EORI, Product Description, and Customs Info for Repetitive NI Orders

    Hi Click & Drop team,

    We’re a high-volume UK seller, and we ship dozens of parcels daily to Northern Ireland, including many repeat business customers. Since recent customs changes, especially under the Windsor Framework, we've noticed that:

    Every business parcel to Northern Ireland now requires us to manually enter the recipient’s XI EORI number.
    
    For each parcel, we must also manually re-enter the product name, declaration category, goods description, and value.
    

    The "default customs settings" in Click & Drop don't apply properly to Northern Ireland shipments anymore, even for identical products or repeat buyers. This has become incredibly time-consuming and error-prone.
    ✅ Feature Request:

    We’d like to request the following functionality in Click & Drop:

    Saved customs profiles per product – so we can auto-fill declaration info (e.g. description, HS code, country of origin, value).
    
    Ability to save or recall EORI numbers for repeat NI business customers, based on buyer name or address.
    
    Customs auto-fill for Northern Ireland orders — just like how international orders are handled.
    
    Tag or flag business customers who require EORI for quicker processing.
    

    We're spending a huge amount of time each day manually completing customs info for parcels under £50 — often the same product, same buyer. If Click & Drop could allow us to create reusable templates or apply these details automatically, it would dramatically reduce our workload and improve accuracy.

    Please let us know if this is something in the pipeline, or if there’s a workaround we’ve missed. Happy to provide more examples if needed.

    Thanks for your continued support.

    Hi Click & Drop team,

    We’re a high-volume UK seller, and we ship dozens of parcels daily to Northern Ireland, including many repeat business customers. Since recent customs changes, especially under the Windsor Framework, we've noticed that:

    Every business parcel to Northern Ireland now requires us to manually enter the recipient’s XI EORI number.
    
    For each parcel, we must also manually re-enter the product name, declaration category, goods description, and value.
    

    The "default customs settings" in Click & Drop don't apply properly to Northern Ireland shipments anymore, even for identical products or repeat buyers. This has become incredibly time-consuming and… more

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. Bug "In Transit" twice for BPL orders rather than "Delivered" + 1 hour time difference

    When tracking BPL 2nd Class Orders
    By clicking on a click and drop order and following the order progress.

    There is a duplicate "In Transit" bug

    "In Transit" is listed twice for BPL orders rather than the 2nd "In Transit" message being > "Delivered"
    Also the + timestamp is 1 hour before delivery scan

    So what is Delivered @ 11:43 - as shown on Royal Mail main tracking website
    Is showing as In Transit @ 10:43 - shown inside click and drop order/manifested

    Please confirm you can replicate, and this will be fixed?

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. Amend value options for "no commercial value"

    If the user clicks on "no commercial value", an automatic value of £0.00 is assigned on the printed form. This guarantees that Irish Customs in the AnPost Office will reject the item and return to sender. I know this; I have spoken to them about it. They say a nominal value of £5.00 should be assigned. It is a disaster for my business, as training materials necessary for Irish trainees to use on an agreed date have not arrived, so that the arranged training date has had to be abandoned.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Send an Item / (Unregistered Click & Drop)  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. Add Temu integration

    Add Temu Integration to Click & Drop

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Generate CN23's for any order value

    Given the UPU changed the rules to make it so it is the choice of the Sender to use either a CN22 or a CN23 for orders under the CN23 threshold, allow us to choose, or have a blanket setting, to generate CN23's for low value orders. The UPU recognise that some orders, going to the EU for example, require CN23's to be used for low order values if the item requires a more complex customs declaration. Items with import controls require information entering in the Comments box of the CN23 (which is not available on a CN22), or they will be returned to sender with failed customs clearance.

    So please, update Click and Drop so we can generate customs declarations on CN23's for orders of ANY value, as the UPU and EU customs say we should be able to.

    My business is losing money because of this on items returned from the EU with failed customs declarations due to me not using a CN23 when the EU tell me I must use one.

    Given the UPU changed the rules to make it so it is the choice of the Sender to use either a CN22 or a CN23 for orders under the CN23 threshold, allow us to choose, or have a blanket setting, to generate CN23's for low value orders. The UPU recognise that some orders, going to the EU for example, require CN23's to be used for low order values if the item requires a more complex customs declaration. Items with import controls require information entering in the Comments box of the CN23 (which is not available on a CN22), or they… more

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Under Review  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Thank you for your suggestion. We will consider adding an option to generate CN23s for lower value orders in future development.

18. Import Shopify Order Tags

    Import Shopify Order tags and allow for updates coming through. Tags are used on orders in Shopify to manage deliveries including planned shipping dates.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. Click & Drop API to also include product SKUs

    The Click & Drop API could be significantly enhanced by including product SKUs in the order data. SKUs are essential for accurately tracking and managing inventory, as they uniquely identify each product, reducing errors and improving order reconciliation. Including SKUs would streamline inventory updates, enhance reporting and analytics, and enable seamless communication with third-party systems like ERP or CRM platforms. This addition would provide businesses with deeper insights into sales trends and product performance while ensuring faster issue resolution and more efficient operations. Adding SKUs would elevate the API’s functionality, making it an even more powerful tool for order management.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Click & Drop (Registered) Personal Account  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. Develop a Packaging Add on Weight Rule so that the system could auto apply postage to orders with more than 1 product in, saving hours!!!

    Not being able to auto apply postage to orders with more than 1 product is a huge pain point of the process with Click and Drop and adds hours onto our day when processing hundreds of orders. The only problem i can see is that we have had to add packaging and inserts weight on top of the product weights into Shopify product listings so that when the weights pull through to click and drop and follow a rule through to automatic posting for single product orders they are absolutely correct and we therefore do not get surcharges for incorrect declared weights. If the rules applied the postage to multiple product orders it would then add packaging and insert weight multiple times meaning that our final parcel would be overdeclared weight wise and we would be surcharged. However it would be extremely helpful to be able to have actual weight of just the product in our website product listings and then a rules section in Click and drop to be able to calculate the correct add on packaging/inserts weight eg if product is X x 2 then postage weight add on =Y, if product X and product Y then postage weight add on = Z etc .

    Not being able to auto apply postage to orders with more than 1 product is a huge pain point of the process with Click and Drop and adds hours onto our day when processing hundreds of orders. The only problem i can see is that we have had to add packaging and inserts weight on top of the product weights into Shopify product listings so that when the weights pull through to click and drop and follow a rule through to automatic posting for single product orders they are absolutely correct and we therefore do not get surcharges for incorrect… more

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating