General
302 results found
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Make it possible to copy a tracking number
If you are not using TikTok integration you have to manually add the tracking nuber to each order. The problem is you cannot copy the tracking number because its a hyperlink, so you have to either go into each order to get the tracking or click the hyperlink. Th eproblem with this is is takes you to the Track and Trace site and perform the track and trace function automatically. This will have a negative impact on the track and trace site. Before you suggest I integrate with TikTok I cant because all orders go through my website so it…
2 votes -
Please bring back Scroll Position memory
Please bring back Scroll Position memory when the order page is refreshed. It saved countless time during the day and reduced mistakes. When the order page is refreshed it now sends you back to the top of the page, its very frustrating, please change it back.
2 votes -
allow direct access to channel reference from customer order
On the old click and drop system you were able to access the channel reference from which the customer had placed the order by clicking on the channel reference link which would be either Ebay, Amazon or our own website. This gave a direct link to the actual order placed by the customer. It also made it very easy to contact the customer if needed to discuss aspects of their order placed as well as view the actual items purchased by the customer. Now it is not an option and it makes it a more complex procedure by having to…
2 votes -
Feedback for new Click & Drop page interface
Unfortunately the new interface is a downgrade form what we had.
Once we select an order we want to add shipping method to, it takes you to a new page where you do not see what the order product was. So you have to go back again...unnecessary extra steps.
these new designs should not be done by people that don't actually use the platform. You are making changes that make things easier for Royal Mail but harder for the customers. Totally illogical..This is another point that makes us move more of our business to other couriers..
Royal Mail leadership…2 votes -
Marking orders as despatched (option to clear Old Orders)
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Summary
In relation to orders that have not been marked as despatched - Perhaps it would be helpful to:
1) Ensure that the system ignores older orders as clearly they have been dealt with after a certain timeframe (1 week?)
2) Perhaps offer a way to filter this section by date, and have the option to simply clear old items.=======
Reasoning
I have Click and Drop intregrated with Ebay. In my personal use case, there is one part of the Click & Drop worklow that I do not normally use - the "Mark Orders as despatched" section -…
2 votes -
Package Format - after sorting stay the same as user default
Please Please make the columns in the new dashboard stick by user-selected input like it used to
We batch all items of the same weight/ type together and print the labels
We sort package column by weight
as soon as the postage is applied we have to go back to the list via the dashboard
The package column now resets itself to order number by default so I have to re-sortI did this 37 times today
Please make it like it used to and stay in the order the user selects2 votes -
Add in next / previous order button
When an order has been opened in a new tab there is a closed button in the bottom right of this window.
Please add a 'previous order' and 'next order' button here. This will enable us to travel through orders a lot easier.
2 votes -
Unmark the despatched items when despatched ready for the next batch
Please can you look at 'unmarking' the despatched items. We're a small business who didn't get authorised for a OBA account even though we have been trading since 2015 but we send a lot of samples to nurses and clinics etc. Once they have despatched and the label created it would be nice not to have to go in and manually unmark all the boxes in the Beta set up as if we've just sent 30-40 samples and you miss just one its a pain to have to start again at the top. The list also only goes up so…
2 votes -
Electronic customs declaration
Why is the electronic customs declaration only for 8 items? Probably it is enough if to send abroad a small parcel. But if to send a big parcel of 5 or more kg, then it is a tricky to declare all items. Could you please improve the declaration adding more lines to declaration.
2 votes -
Collections Statuses Aren't Always Updated
The status of a Collection doesn't always update properly. I have several of collections that were collected but in my account appears as awaiting collection. One of them was collected, but appears as 'Attempted', and the email said the item wasn't available for collection, so now I don't have any proof of postage for an international shipping.
Please fix this. thank you.2 votesWe are considering improvements to collections in upcoming releases. Thank you for your suggestion.
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Quick Status Filter
Add a couple of buttons on the top right of the new beta, to allow quick filtering of the order list.
Currently, you have to click on the status heading, then work through the filter to say "is equal to", then type the status.
It would be far quicker to have some quick select filter buttons above this column so you can very quickly filter new / postage applied / label generated orders without having to type it out each time.2 votes -
Please clarify regarding adding extra items to already booked collections
The Click & Drop service is great and the free collections are an excellent feature that mean I will use Royal Mail over and above any other service.
However, while the website site says 'if you want to add other items to your booked collection, just hand them to your postie', on the three occasions I have tried to do this, the postman says he can't take them because they aren't in his system. As such he has to make another call to collect the next day, which seems very wasteful! In fact, they ARE in the system, because I…
2 votes -
Store National Identification Numbers in Address Book
When sending items to certain countries, we are expected to enter the national identification number for the recipient
a) Should this be a mandatory field and prevent applying the postage if not completed?
b) Once entered, it should be stored with the address book entry for that customer, as it will always be needed for them!2 votesWe will consider storing Addressee Identification References and Tax Identification Numbers against address book entries in a future release.
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Beta Version
The new beta version opens new tabs within Click and Drop for every order. Is there a way to change this. Also we have found if we are using the beta version with one log in and not for all logins the orders will not be processed correctly. We had orders going back to 'new order' stage even though the postage had been applied and a label had been printed.
2 votes -
gift message
Please stop printing the gift message on the address label.
This started happening about a month ago and is really unhelpful - it is currently printed under the heading 'SafePlace' and makes no sense, it needs to go inside the parcel (which I do with a separate gift card but could be printed on the packing slip too) not on the outside.2 votes -
Improve Processing of Batched Orders in New Orders Grid
The new version of the orders grid is a nightmare when processing a batch of orders.
After I enter weight/shipping details, and click Apply Postage, it doesn't take me back to the batch of orders I'm currently working, it takes me back to the main list with ALL my orders.
So I have to go back to the tab with list of batches, select the one I was working on and then find the relevant parcel I need to apply postage info to.
I need to do this for every parcel in the same batch. It's a nightmare!
Once I…
2 votes -
actually turn up to collections that I have booked
There's only about a 50% chance that you actually turn up to a booked collection, multiple times I have had to book several collections before you actually pick it up, it is ridiculous
2 votes -
Sending to a local post office to hold for collection
Have an option of sending to a local post office to hold for collection by customer.
2 votes -
Tracking status for international orders
Why does the Click & Drop system never show international orders as delivered when it is shown as such in the Royal Mail app.
2 votes -
Support Changing Trading Names After an Order is Created
We use multiple Trading Names when drop-shipping.
With the old order creation UI, the 'Trading Name' dropdown was at the top of the page. With the new Beta Create Order screen, the Trading Names part is further down the UI and therefore easier to miss.
Would it be possible to do one or both of the following:
Alter the layout so that the Trading Names dropdown is again at the top of the order creation UI
Make it so that the Trading Name can be changed for an already created order prior to applying the postage in the event of…
2 votes
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