Enable SMS/email messages by default for imported Tracked orders
When I import Tracked orders with all fields populated (weight, service code, packet size, email, phone, etc) they go straight to 'ready to print' as they should, BUT the option to send Email and/or SMS to customer is not enabled, even though it is free on this service. I have to unapply the postage, then re-apply it, and every order becomes a different batch when manifesting. Why not simply enable the messages if the phone and/or email is part of the import for that order?
John L commented
Oh, and it would be useful to be able to apply the email tracking as an ammenf to an order in the C&D back office without cancelling it and starting again.
John L commented
Agreed. It should be possible to activate the email alert for Tracked 24 and 48 from a field in the file we feed. This setting up Rules is nonsensical. To get a rule to work you have to delete the service field in the file - each rule has a specific service it applies. So we can set up a rule to apply signature to Tracked 48, but not a similar rule to apply signature to tracked 24 as the two rules conflict.
Alex G commented
I agree. These benefits are the key reason why we choose to use the Tracked 24 and Tracked 48 services, so it would be much more efficient if, when the phone number and email address is included in the import file, the corresponding service-specific option tick boxes are automatically ticked by default for each line (you can then manually untick them if you decide you want to). The same applies to the signature and also the 'Saturday Guaranteed' service enhancement for Next Day Special deliveries. If they're included on the line on the import file, these should be ticked by default.
Steve Rolfe commented
Was just going to post about this myself, as getting a lot of complaints from customers that they have paid for a tracked service but get no tracking info.
This is something that DMO did automatically and we also used the "results text" file that was generated by Royal Mail for each order to automatically import he tracking number into our software so we could also send the customer an email with tracking info. from our own system.
This feels like a real step backwards for Click and Drop as no "results text" file is generated for each order and as the original poster of this suggestion pointed out that to get Royal Mail to send the notification email we have to undo the postage applied and the re-apply the postage for each of our tracked orders that were already imported just to put a tick in the box to send email.
Surely all it needs is an extra field in the import list to "notify customer"
We have been forced into using click and drop after having spent a small fortune developing our software to integrate with DMO and yet despite the promise that this will do everything DMO did and more it is clearly lacking in this respect.