The awful Click and Drop solution keeps going down, leaving us and many other businesses unable to dispatch parcels and disappointing customers. Nobody at the RM answers the phone and the chat system goes offline when it happens, which in itself is really unhelpful. I've been give a form by my Account Manager, to complete when this happens. It's a pathetic 'emergency procedures' form with no instructions etc. The collection officers don't know about it. RM needs to get a proper emergency process in place, which can be used when C&D goes down, and then tell customers about it, train people on it (including RM staff). The current situation is unbearable when the system goes down - as an online retailer, we are very angry about it. I've started to look at alternative providers like MyHermes who we can use in an emergency - we can use their system and drop off parcels at a local shop, when C&D fails to work.
Just adding comments slating the service anonymously is not helpful.
Some of us come on here to get serious help or let people know about solutions or problems.
Neither of the Anonymous comments were helpful in any way.
We agree click and drop is a drop out - simply not fit for purpose
We are doing the same, looking at other options
Tim Scott commented
The emergency form is no use for TPS24/TPS48 codes though, which we predominantly use. If we can't produce the barcode labels from C&D then we're a bit stuck. Our collections guy is used to the system breaking and us not being able to give him manifest forms, but we need to be able to produce the barcode abels, and we can't do that from OBA. When we were pitched C&D at a NOTHS presentation, the NOTHS and RM were so confident in it being on Microsoft's cloud, and how it could never crash - this certainly raised my eyebrows! As more people have been migrated over to C&D it has slowed down and more bugs have appeared in terms of reliability - I don't doubt that MS' cloud is capable of running this system - but are you on a big enough package now there's so many more accounts using it?
Graham Wharton commented
Have you seen the following
A handy online form for generating emergency sales orders in OBA. About 10 seconds after hitting submit and printing, you get an email with the sales order docket number. Job done. (Make sure your printer is set to zoom to fit page)
A point to note for people experiencing problems submitting manifests from C&D. My last two days manifests that C&D said had failed had actually succeeded. They were posted to OBA correctly. Therefore when I submitted my emergency sales order, both have gone through twice.
If this happens again it might be worth checking in OBA before you do the emergency process. If it has gone through, you can print from OBA and hand over with your parcels with no need to do emergency sales order.