DropBox Multiple PDF Labels Produced (Should be one PDF for all Labels) Madness!
Apart from my other reported problems I now find something else:
I enabled the option to 'Upload labels to Dropbox' so labels would be automatically generated and dropped into the DropBox folder. Guess how it generates the labels? It generates one PDF per label, so the techies must think its efficient to open every label then print!!!!! We can upload in batches of over two hundred...… What are they thinking?
This DropBox method is to speed the process up hence 'Batch Order Processing'.
It should generate one PDF with all the labels contained within, just like DMO does!
I have reported on here about the error/bug I get when manually generating labels. It will not allow me to generate more than 3 labels at a time.
All my latest posts are urgent but nothing's getting done about.
Please, Please, Please Get the System Working Correctly. As a coder myself I can tell you...…. ITS NOTE HARD !!!!
How about giving a Live Chat Option??? So things can get sorted quickly!
Ry Pie Andy commented
Come on RM where have you gone, why no replies?
I connected Customer Support 2nd July and still this is not sorted. Its now with IT I am told!
It should work at the outset. Everybody who's currently using it and used it from the start must process each order separately because batch processing does not work. Hence the reason for it being passed to IT from Customer Services.
This is ridiculous!!!!
Also why no response to my question about Multiple Private Sub Accounts within one Click & Drop Account?
You are Absolutely Hopeless.
Ry Pie Andy commented
I have requested print assist and they replied yesterday saying my other issues have been resolved and print assist had been enabled. Guess What? Generating Labels has gone worse, now can only generate one at a time before the limit was 3 and Print Assist Icon has not appered and I stil cannot loginto print assists!
Total Waste of time!!! I am so glad DMO is still working if it wasn't I would be seriously in the deep and sticky stuff.
2 Weeks on my own and having to deal with all this crap and now I have discovered my photos going missing off eBay!!! Technical Glitch I am told!!!
At least its Friday (I will be in Sat Sun though) :-(
Are you able to auto print them rather than bothering with the PDF's?
Having separate PDFs does allow a simple dropbox integration to programmatically check if the label was generated ok, whilst a combined file would need parsing perhaps. However, having the option to do either PDF format might be a solution. TBH, I don't use the uploaded PDF to print, as once you have Print Assist enabled for your account (you need to contact support), then each label is automatically printed on your configured 'workstation' to your specific label printer once it is generated.