Click and Drop not accepted at Post Office as of 27/11/18
I’ve generated several Click and drop labels (for info, I’ve also created Royal Mail labels from within eBay.)
When trying to drop these at my local post office (to get proof of postage), I was told that I could no longer do this, and would have to go to a main distribution centre.
The counter staff showed me a print out of an email they had received which confirmed this (so it wasn’t just them refusing the items), and likewise members of online forums I’m signed up to have had a similar experience.
Please could you provide some official clarification on this?
All parcels with the exception of Tracked 24 & Tracked 48 services can be accepted by any Post Office branch.
All parcels including Tracked 24 and Tracked 48 services can be accepted by any Royal Mail Customer Service Point.
Click & Drop Support
Keith Nixon commented
My local post office (Harle Syke, Burnley, Lancashire) has just refused to take 3 international signed for parcels from me because they say, I pay about 30p per parcel less by printing my own labels out with the Royal Mail click and drop service.
They advised me to cancel the labels and get a refund then go to them for them to put the label on and of course pay more.
I use click and drop because its convenient, not really because its cheaper. I never even knew it was cheaper but its shambolic when the Click and Drop website says I can send them through the post office but the post office will not accept them.
More training needed for these people!
Tracked 24 /48 come with collections so this does not appear relevant. The question is about getting proof of postage from post office - does that include just getting a stamp by the post office on a manifest copy /OBA receitp or was OP asking for individual receipts?
So, with this latest update are you saying we can't now drop click and drop parcels off at the post office or is this just in response to the question about tracked 24/48?
Would it be a good idea to post an update in the click and drop portal letting people know the situation in case people who were turned away at post offices yesterday just don't go back with their parcels now?
I will mail firstname.lastname@example.org with further details. Many thanks.
June Mineyama-Smithson commented
What's the reason for not accepting Tracked 24 and Tracked 48 at the Post Office?
They are probably the most used services by retailers, so it's a real shame and inconvenience for many of us.