After manifesting, if you go to the post office and it's closed, all bags/tags/labels/manifests become redundant, you cannot simply take them to the post office the next day. Everything has to be done again from the beginning, including entering all label data manually, and requesting a refund MANUALLY via an email for so you aren't charged for the manifested items that were never sent. Why is there not just a "unmanifest" button?
We have the same issue - unfortunate circumstances meant that we were unable to get to the post office before they closed during their shortened opening hours and they refused to accept the bags the next morning.
There seems to be no way to put the orders in a new manifest and then print the labels. We need to do this manually for over 80 orders.
We this never used to be an issue and we are getting lots of mixed feedback about how to cancel the manifest
This is a Royal pita. Why they havent developed a solution into C&D by now is beyond me. They could cut down on the processes and smooth out the workflow by adding a cancel manifest option which resets the postage labels and tells their accounts department to no charge for the manifest.
Royal Mail/Post Office happy to accept bags even if they are either a day early or a day late. We've done this many times with no problems... Royal Mail don't encourage this, as it just screws up their internal data.
Why can you not still take them?
Because the manifesting is complicated and involves more than just C+D. This is why they can't give us the prices until after it has been manifested.
You need to contact RM and find out where you take parcels after your local PO has closed - we have a RM depot near here we take them to after PO hours.