Please explain your "Dropbox integration replacement" plan
I see there's a new notification message entitled 'Dropbox integration replacement'. What is the rationale behind this and the longer term plan for Dropbox integration? We currently have our online shop integrated from the server backend via dropbox to click & drop. On the whole, this has worked reliably for the last year and provides a seamless two way interface allowing tracking information to be populated back into the orders. This can all be controlled from a web browser across multiple platforms, be it Windows, Linux or smartphones. If the plan is to phase out dropbox support and enforce a Windows desktop application requirement, then I believe this is a step backwards that can only create an unnecessary and unreliable step in the current process. In the absence of a published API, the current dropbox support a good solution that allows stores without a specific integration to operate successfully. The click & drop desktop application may well be suitable for standalone input, but it's sadly lacking in a web connected world and at best it'll be another point of failure and limit multiuser operation. Please will you clarify your intentions with the announcement, as businesses have already invested time and money implementing their own integrations via dropbox in order to use your service efficiently.
Thank you for your reply. Unfortunately I can't see how Click & Drop Desktop can ever "replicate or improve upon all the existing functionality". As I mentioned, the current dropbox integration allows web shop servers to interface via dropbox directly to the Click & Drop system. To impose a desktop application into the current server based order creation process is misguided at best and is not what was promised when we signed up. When will you be providing an web based API to allow real world customers to use your services transparently?
Thank you for your feedback, it is important to know how our customers use our website, and what improvements we can make to benefit as many of our customers as possible.
Our Click & Drop Desktop application has been designed to offer the same functionality as our Dropbox integration, but with faster import speeds and greater reliability. It is developed by us in house, so it is easier for us to add new features and improvements.
Click & Drop Desktop currently runs on Windows PCs and tablets, and we are currently developing a macOS version. We will not discontinue our Dropbox integration until we are confident that Click & Drop Desktop can replicate or improve upon all the existing functionality.
Based on the positive feedback we have already received for the Click & Drop Desktop app, we are confident that this is the best decision for our customers.