Click and drop needs to update the royal mail track and trace website
Ebay sellers are having to stop using click and drop as there seller metrics are being affected, and all their items now look as if they have been dispatched late. This is because the dispatch date is not being shown on the royal mail web site https://www.royalmail.com/track-your-item
Ebay uses the first entry on this site to determine when the parcel was dispatched and not the dispatch date on the ebay sales record as this can be manipulated by the sellers.
Please hurry up and sort this out as a matter of urgency as it it causing a lot of grief and support calls
can you send in the details of the details of the 4 items plus any emails you have received from Ebay relating to this and we will raise this direct with Ebay on your behalf. The email address to send the information to is firstname.lastname@example.org
Click & Drop Support
Shirley Symonds commented
I used the Click & Drop International Tracked service to Australia. Received confirmation of the Barcode number via email. Dropped it off at the Post Office as instructed. Received confirmation of the barcode from the Post Office receipt. That was 16/03/2019. The website says it will be tracked at 5 separate points in its journey. It's now 26/03/2019 and the last update on the Track and Trace is the day I dropped it at the Post Office. The chap in the Post Office said never to use the online service as, because I paid via PayPal the tracking number is not relevant, which doesn't make sense? Last update was 16/03/2019 @ 2.14pm (2 hours after I dropped it off) with status of Sender Preparing Item.
450 tank commented
I have the same problem. Cannot track a parcel from UK to Australia. I get...….The system is currently unable to confirm the status of your item with ref no. RQ216852275GB. I paid extra for tracking and get nothing.
Tracking no. JS079288626GB
The system is currently unable to confirm the status of your item with reference JS079288626GB. Please try again later. Help ???????
There are ore issues than that unfortunately. If you have your mail collected and it's scanned in after midnight eBay automatically marks any 1st class parcels that arrive in 2 days and 2nd class ones that arrive in 3 days as dispatched late. If they are scanned in before midnight they still mark them as late but they blame Royal Mail instead. I've have told eBay customer services until I'm blue in the face that 1st class is not a one day service and 2nd class is not a 2 day service but they insist it is.
I have shipped 2 item from Thailand on 19 Jan., why Royal Mail does upload these numer tracking?
19 Jan, I have send two item from Thailand to UK but Royal Mail doesn't upload yet the number tracking
hello - have you sorted out the eBay integration issues that other users have reported?
where i can track . my buyer is saying item not receive
tracking number is 32047317200001CE62349
Tracking no. GK818145104GB
The system is currently unable to confirm the status of your item with reference GK818145104GB. Please try again later. Could you explain if this is a technical arrow or my parcel has been misplaced ?
To Click and Drop Admin
The barcoded labels we print off need to be scanned at a post office before bagging and tagging in order for it to work with Ebay/amazon. Without getting them scanned the click and drop solution does not work as all Ebay shipments are then classed as late dispatch.
can you email in the tracking numbers of the four items and we will look into your issue
Click & Drop Support
Rory Walker commented
I've only just started using click and drop my first day was yesterday and only one of the tracking numbers for my international tracked and signed has any info on it and shows it was at the airport at 5:30am the rest say
The system is currently unable to confirm the status of your item with reference RSXXXXXXXXGB. Please try again later.
Three of the are going to the same country as the one that has info on where it is so why do three not? Surely they all get scanned and sent around the same time.
It's now 4pm and taking the items to the post office at least my customers have some info on whats going on now it looks like i've marked them as dispatched and haven't even posted them which is going to effect both my eBay and Amazon accounts.
EBAY ARE AWARE OF THE SITUATION WITH THE SCANNED DELIVERIES, BUT ITS UPTO ROYAL MAIL TO AS LEAST TALK TO THEM, AGAIN ROYAL MAIL YOU ARE LETTING CUSTOMERS DOWN!!!!
I WAS TOLD THAT ANYONE WHO NOW HAS THE MAIL COLLECTED THE SCANNED ITEMS FOR THE UK WILL NOT BE SCANNED IN, ONLY WHEN THEY ARE DELIVERED.
THIS IS A PROBLEM AS CUSTOMERS SEE THE LINK AND TO THEM ITS A DEAD LINK DUE TO NO INFORMATION.
YET IF YOU GOTO THE POST OFFICE THEY ARE SCANNED IN.
COME ON ROYAL MAIL, MULTI MILLION POUND COMPANY AND STILL YOU CANT GET IT RIGHT.
We have just started using Click and Drop with Ebay and are having the exact same problem.
We need an acceptance scan to show that the items have been posted on time. Has anyone found a solution or is the answer to stop using Click and Drop (which seems a shame as this is our first week).
I am having the same issue, if royal mail do not scan the parcel or if they do it late, it shows and "Tracking indicates late delivery" even though a tracked service is not used.
Is it possible to have an option not to send tracking details to ebay directly just have click and drop to mark as dispatch? This way the parcel are marked dispatch and ebay dosent use auto tracking mark it as late delivery even thought it was dispatched on time.
It also doesn't help that you have removed the adding of the barcode numbers from large letters sent through click and drop with eBay integration.
Click and drop used to add the barcode numbers for all items, even though the large letter numbers did not do anything.
At least then it looked like the item was shipped, as a waybill and barcode number was generated and also added to the eBay system by click and drop.
Not only are the numbers no longer added for large letters through click and drop, but the historical numbers that had previously been added have somehow been removed.
Considering eBay are changing the requirement for measuring late despatch metrics, then click and drop need to talk to eBay and tell them how it is, as it seems eBay are on a different timeline to click and drop regards the delivery confirmations
Yesterday ebay marked 4 of my parcels as arriving late, even though they had not. I called support and they say that it is a constant problem with Royal Mail as they scan the parcels late and they are suggesting not to use click and drop. This record of late delivery effects my top rated status and costs me money. Is anyone else affected by this, as I will stop using Click and Drop for the forseable future