Lost in post items for click and drop
I would like to be able to look on click and drop to find the letter/parcel in question and just click a button like customer claims item not received. would save sellers so much time rather than filling in the forms when all the information is all logged agains the order on click and drop.
phil
shared this idea
Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.
When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop
Regards
Click & Drop Support
106 comments
-
Cassie75
commented
just tried to claim for a parcel Royal Mail damaged but it will not let me as i sent it by RM24.
the customer has also been told she cant claim.
So RM can just do what they like with parcels with no come back !!!
-
Graham Wharton
commented
I put in several claims recently using the online form. It was straight forward and much easier than the old spreadsheet.
-
Kathryn
commented
in January 2017 this was written by Admin at Royal Mail
PLANNED ·
ADMIN
Click and Drop Support (Product Owner, Click and Drop) responded · Dec 19, 2017
Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop
Regards
Click & Drop Support
IS IT EVER GOING TO HAPPEN??? SORRY THIS IS AN UNEXCEPTABLE LENGTH OF TIME OVER 4 YEARS WE HAVE BEEN WAITING AND STILL NOTHING!!!
PLEASE LOOK INTO IT -
anonymous
commented
There is a scheme called Inland Letter post Scheme 2018 and the postal regulator is Postal Redress Service.
In section 17 of the Inland letter post scheme Royal state themselves that they will pay compensation if they did not do what you paid them to do!
This is the link to the regulator website http://www.cedr.com/postrs
-
Leah
commented
i agree
-
Anonymous
commented
3 years ????
Your making things difficult simplify the claim process !!! or make everything tracked 48 with pictures for free ??
-
Tyler
commented
@Anonymous How would they investigate?
The GPS location scan can be way off, they did a trial of putting the GPS scan on the tracking website but it was laughable, I think one showed it had been left in the middle of a field.
-
Anonymous
commented
I would like to see RM investigate claims where the delivery has been made and take legal action to put a stop to the scamming that's going on, especially on sites like amazon where anyone seems to be able to just say they never received and gets refunded without question
-
suca
commented
what a load of crap....I will open a paypal dispute and get the label refunded, I did not know this click and drop rubbish don't compensate for lost items and it makes clear that there's no proof of postage only at the end of the process. Slimy Royal Mail rubbish
-
Anonymous
commented
this was brought up in Jan 2017
ITS NEARLY $ YEARS NOW!!!! -
Huayun pp Marcus Li
commented
Hello, I had an item(a little book) posted on 20 September 2020 (2nd class) and it still hasn't arrived. What's the procedure to trace it or claim refund (£20 covered)?
Thank you.
-
Anonymous
commented
We want solutions not excuses
-
Peter Crowther
commented
On 27th August I posted a 'small parcel' with a 'Click and Drop' label to an address in Munich, Germany. This morning, the parcel arrived back at my front door having been re-addressed to me by a firm in Rotherham, 'Rockem Music'. Obviously, although my parcel had been correctly addressed, and bore the heading 'International Standard', for some reason Royal Mail delivered it to Rotherham. I was charged £4.86, and I think it reasonable of me to expect a refund from you. I look forward to hearing from you. Details: 11-030 E4D 8E2; UB 0643 0482 1GB.
-
Anonymous
commented
Years later and no surprise this feature still hasn't been added.
It is a nightmare trying to make claims, especially for multiple items. As a result of not being able to quickly send a claim I have lost hundreds of pounds in lost mail over Covid locakdown.
There is no way of quickly viewing the price of a specific parcel which has been sent, which means that I am unable to complete the claims forms. I have to cross reference every claim between my own system, Click & Drop and OBA. In 2020 this is ridiculous and only seems to serve Royal Mail due to customers not being able efficiently make claims.
We must have an option to make a claim from within C&D and OBA against a specific item that pulls the data already available.
Do not make us repeatedly go back and gather all of the data that you already hold. -
Daryl commented
I've just had the exact same issue as Martin Jones below, I had a photo from my customer of an item arrived damaged, for RM to reply saying, there is no proof it was in the RM system.
-
Martin Jones
commented
after reading the comments below i think this matter needs to be refered to ofcom. Actively making claiming for lost packages is outrageous. Only paying you for the lost value of an item to YOU is outrageous.
one of my products is made up of about 20 cheap items, but very carefully assembled.. I did send them once as proof of cost the invoices for each component and the wage bill for a member of the production line workers, and the wages of once of the outbound workers. all i got was 6 2nd class stamps.... like they are any use to me when I use click and drop
basically, if you dont send it signed for, you are screwed, unless you are reselling a product and not manufacturing, your screwed.
if i was to send every item recorded, i would not be able to stay competitive so, i work out that so long as no more than 1 in 20 go missing, its still cost effective to not use recorded.
add insult to injury, making a claim, unless i prove i posted it, even though the sender sent a pic of it in a royal mail damaged in the post bag, that's not proof of postage, crazy that proof of delivery is not proof of post???
-
Tyler
commented
@Charles Some sellers seem to claim that many items get lost, as you have, myself we suffer about 0.5% (5/1000) if that.
I know other sellers that also have the same loss rate and wonder why some have a lot more.
We do not send items abroad.
-
Charles
commented
2017 this was replied too. It's quite obvious royal mail want to avoid this as long as possible
-
Charles
commented
To many items now are getting lost in the post regularly now.
We never normally used to claim refunds because it was too difficult.
Now we are!! To much money is being lost -
Charles
commented
It's hard to find the claims forms :/