Lost in post items for click and drop
I would like to be able to look on click and drop to find the letter/parcel in question and just click a button like customer claims item not received. would save sellers so much time rather than filling in the forms when all the information is all logged agains the order on click and drop.
phil
shared this idea
Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.
When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop
Regards
Click & Drop Support
114 comments
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Anonymous
commented
Will this be actioned?
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Iain Williams
commented
Do you really think RM will make it easy to get a refund :)
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Crafty Crafty
commented
Maybe you should pay the amount in full for lost items rather than a book of stamps, you want us to use C&D so we do drop it straight in a post box then when it's lost because of no proof of postage you will not payout.
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Anonymous
commented
Agree with you, Jamie. but been in this game with RM for years and the Gov has 50% shares, no refund ,more money. C&D show no scan, so we should be able to press a little link and get the fee back, RM48 is scanned by the Postle when they can be bothered. If no scan and customers claim you use RM48/24 in the understanding you cannot claim, however we should at least get our fee back. - google this - - Inland Letter post Scheme 2018 - See this section 17 - it's all if we, and maybe
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Jamie
commented
It's not good enough and the only reason why customers put up with it is because of the delivery network.
There is no good reason why the system that you place an order with should not be the system you request a refund from. OBA was clearly built in the 70s and is a nightmare to operate.
They send the order signals to it, so should easily be able to send the refund signals to it as well.
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Anonymous
commented
There is another thread within this system that basically states in RM fashion that this is nothing to do with click and drop, so stop requesting it.!!! RM palming each section off against each other.
scanned delivery, Rm tell the customer contact the sender, GDPR rules are hidden behind, and Rm simply don't care. - flogging a dead horse here everyone!! -
Jamie
commented
We're just being trolled by RM at this point, almost 4 years!!!!!!!!
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Peter Hart commented
Royal Mail will NEVER ease the process of claiming. How many people on here can say they don't bother claiming because it's too much of a faff. Why would RM make it easy?
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Cassie75
commented
just tried to claim for a parcel Royal Mail damaged but it will not let me as i sent it by RM24.
the customer has also been told she cant claim.
So RM can just do what they like with parcels with no come back !!!
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Graham Wharton
commented
I put in several claims recently using the online form. It was straight forward and much easier than the old spreadsheet.
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Kathryn
commented
in January 2017 this was written by Admin at Royal Mail
PLANNED ·
ADMIN
Click and Drop Support (Product Owner, Click and Drop) responded · Dec 19, 2017
Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop
Regards
Click & Drop Support
IS IT EVER GOING TO HAPPEN??? SORRY THIS IS AN UNEXCEPTABLE LENGTH OF TIME OVER 4 YEARS WE HAVE BEEN WAITING AND STILL NOTHING!!!
PLEASE LOOK INTO IT -
anonymous
commented
There is a scheme called Inland Letter post Scheme 2018 and the postal regulator is Postal Redress Service.
In section 17 of the Inland letter post scheme Royal state themselves that they will pay compensation if they did not do what you paid them to do!
This is the link to the regulator website http://www.cedr.com/postrs
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Leah
commented
i agree
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Anonymous
commented
3 years ????
Your making things difficult simplify the claim process !!! or make everything tracked 48 with pictures for free ??
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Tyler
commented
@Anonymous How would they investigate?
The GPS location scan can be way off, they did a trial of putting the GPS scan on the tracking website but it was laughable, I think one showed it had been left in the middle of a field.
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Anonymous
commented
I would like to see RM investigate claims where the delivery has been made and take legal action to put a stop to the scamming that's going on, especially on sites like amazon where anyone seems to be able to just say they never received and gets refunded without question
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suca
commented
what a load of crap....I will open a paypal dispute and get the label refunded, I did not know this click and drop rubbish don't compensate for lost items and it makes clear that there's no proof of postage only at the end of the process. Slimy Royal Mail rubbish
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Anonymous
commented
this was brought up in Jan 2017
ITS NEARLY $ YEARS NOW!!!! -
Huayun pp Marcus Li
commented
Hello, I had an item(a little book) posted on 20 September 2020 (2nd class) and it still hasn't arrived. What's the procedure to trace it or claim refund (£20 covered)?
Thank you.
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Anonymous
commented
We want solutions not excuses