I suggest you ...

Lost in post items for click and drop

I would like to be able to look on click and drop to find the letter/parcel in question and just click a button like customer claims item not received. would save sellers so much time rather than filling in the forms when all the information is all logged agains the order on click and drop.

178 votes
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We’ll send you updates on this idea

phil shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop


Click & Drop Support


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  • eclectic shop uk commented  ·   ·  Flag as inappropriate

    Click and Drop Support (Product Owner, Click and Drop) responded · Dec 19, 2017


  • Anonymous commented  ·   ·  Flag as inappropriate

    If they ever implement this process, the number of claims will explode. Then Royal Mail will be aware of just how much mail apparently goes missing. And how big a problem this really is. I can't see them ever doing this.

    They make the claim process as difficult as possible, they always have.

  • Anonymous commented  ·   ·  Flag as inappropriate

    They know the claims would be 50x once they introduce this feature. Does anyone even bother with the P58 forms, way to long and you don't even get any funds back. They know this, no chance this will ever get put in place. The same as showing the price for each shipment at the time you create the label, how can they get away with no supplying that!

  • eclectic shop uk commented  ·   ·  Flag as inappropriate

    This has been going on for years, and still nothing, !!! This will not motivate them as they will make it too easy for us the paying customer to claim for the LACK of service. Sorry but they are FULL OF IT.

  • Cassie75 commented  ·   ·  Flag as inappropriate

    Note, they never said they would make it a button like phil asked, just that they would supply claims data in a simpler way.
    I do not beleive they will ever make claims easy.
    But then, touch wood, I can't remember the last time we actually had a parcel go missing. And now there is a tracking number we can give to customers, there are less customers "claiming" a parcel is missing when it is not.
    Perhaps we are just lucky.

  • Monster Mummy commented  ·   ·  Flag as inappropriate

    Click and Drop Support (Admin, Click and Drop) responded · Dec 19, 2017

    Are we any nearer to receiving this feature on C&D only I have 9 Damaged/Lost/Delayed Cases pending and do not relish the thought of spending countless hours transferring data from C&D to Royal Mail forms when the information is already accessible.

    As a small business this is costing me a huge amount of time and money

  • jason commented  ·   ·  Flag as inappropriate

    2 years and you still cant make this lmao, is it cause you hope we will just drop the case and take the hit ourselves so we dont have to go through the hassle. This is why i stopped using you as your the worst delivery company for making a lost claim due to the time taken to make a claim and the time to payout and the fact as a small business i lose the customer sale and my profit

    Even worse why cant we copy and paste on your online claim form?

  • Hannah commented  ·   ·  Flag as inappropriate

    If you press CTRL + F and type name after on windows computer it will search for items on the page (irrelevant which pge your on). Note it will only search for the name on the page your on. Scroll down and click next page on click and drop and you will have to search page by page.

  • Brian commented  ·   ·  Flag as inappropriate

    When I phoned to complain about my letter not being delivered I was on hold waiting for my call to be answered for 28 minutes and then to top that a man answering the phone was saying he couldn’t hear me and was terminating the call so got absolutely nothing
    Nothing on line to do this. Why ???

  • Martin Winlow commented  ·   ·  Flag as inappropriate

    Others with the same issue may find the form I have posted on my website (http://www.evbitz.uk/EVBitz.uk/RM_Refund.html) will help. It is a re-jigged version of the official one with the RM Freepost address pane moved to the left so it can just be folded and stuck in a standard windowed envelope.

    I've done another version for myself which has 90% of the boxes filled in and I'd suggest you all keep a master copy ready for photocopying and then completely to minimise all this imbecilic nonsense! MW

  • Tyler commented  ·   ·  Flag as inappropriate

    @Anonymous We sell on eBay & Amazon as well as our own web site. All items are sent out using the 2d bar code on Click & Drop.

    About 10% are large letters, the rest are parcels all sent out 2nd class.

    To try and avoid problems I check all addresses and have to reformat nearly 30-40% of them per day, even down to postcodes that have no space.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Tyler, if you are only losing 1/2000 items then I'm guessing either you are not selling on ebay, or if you are then you are sending everything tracked.

  • Tyler commented  ·   ·  Flag as inappropriate

    I must be using a different Royal Mail service to you guys, I post 12-1500 items a month and they lose about 1/2000 items, if that.

  • Charles commented  ·   ·  Flag as inappropriate

    There's just to much postage goes missing every month.
    That it's become really expected using royalmail

    There need to be tracking on every item to reduce theft.
    At least that way we can work out if it's

    1. Employee theft
    2. Customer theft

  • Roding commented  ·   ·  Flag as inappropriate

    any news? posties are not scanning 2D bar-code. and people are asking for money back. they are getting goods and refund. losing money badly.

  • Tyler commented  ·   ·  Flag as inappropriate

    It costs money to make it work and unlike a sales feature that brings in revenue, once working, will cost them money.

    No rush....

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