Lost in post items for click and drop
I would like to be able to look on click and drop to find the letter/parcel in question and just click a button like customer claims item not received. would save sellers so much time rather than filling in the forms when all the information is all logged agains the order on click and drop.
Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.
When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop
Click & Drop Support
Agreed, we need to click a check box, customer claims not received and get a refund for the items cost plus postage
ELKO Group commented
I agree, claim process is way to complex and needless so most of the time we don't bother as man power going into this outweighs the benefit of compo we would get. This should be made much easier for businesses.
Have to agree with this, RM need to get their act together. I gave up putting in claims due to the amount of work involved.
And then the time they make you wait
It should be easy to put in a claim and they should be able to see if you are making excessive claims
Tender Essence commented
You can just print the sticker for the lost item and send them a letter saying it's lost.
The sticker is now a stamp, proof of postage and it has the address details, all in one.
It's like a multi purpose receipt and should make claiming easier.
chris betton commented
I've had two full bags of ppi go missing before. compo = £0, as a) they want so much info that you'll waste a full day filling in forms, scanning invoices etc, and b) they make you wait so long on the off chance they find them again that you have to send out another bag full of replacements or get 100's of negative feedback. They then write to the buyers, "did you get this item?". Yes I did! (second time). Case closed no compo.
I totally agree. If the RM want to know who's scamming them, this would be a great way of collating the data.