Observations & Anomalies
Data typed in the ‘Title’ box (e.g. ‘Mr’, ‘Mrs’, etc.) does not generate on the label.
On international labels, data typed in the ‘County’ box is either generated in the line above the city rather than below as per standard format, or not generated at all.
On international labels, data typed in the ‘Postcode’ box is generated on the same line as a prefix to the city name. For countries such as the Republic of Ireland, USA, Canada and Australia this would appear to be in conflict with their standard address formats.
There appears to be no provision for the user to take a sample screen view of the generated label prior to payment and generation of the same. This feature was always readily available on the now obsolescent OLP platform.
On inland labels the city name is not generated in upper case as to comply with Royal Mail recommendations dating back approximately 50 years! In order to comply I have to make the change manually, prior to generation.
The address labels are generated in ‘portrait’ format, which doesn’t lend itself conveniently to small parcels. About three years ago when the labels formats were first revised, they were initially presented in ‘portrait’ format but, within a short space of time, were changed to ‘landscape’ format – presumably on the back of feedback from users. Is there any reason why you have reverted to ‘portrait’ format? At the very least`, the option of ‘portrait or landscape’ should be offered to the user.