Speed click and drop up
Speed the system up. Don't know what you've done with the system but its now so so slow. I can almost go away and make a cup of tea while I wait for it to churn out an address and then same for the process creating a lable. Awful. Used to be so much quicker.
Thank you for your feedback. We have been performing many improvements and updates to our system, and some previous processing issues have now been identified and fixed.
We're trying to do business here - so your care (of your own system) would be advisable.
I have super fibre internet yet 8 out of 10 times I'm simply NOT able to connect to the system and generate labels.
"Processing..." is coming back like that ex-partnet one tried to dump in college ;-)
The dropbox integration is fine in principal, but unpredictable delays make it completely unsuitable for on-demand production. We're waiting 30 seconds on fast days, and today we cannot produce labels at all as our software times out after waiting 3 minutes for Click & Drop to process the order. This is simply not the replacement to DMO on demand which was promised.
Robert Hodgson commented
Agreed, thought it was just me watching the animated icon, luckily I have a set of mundane tasks queued up so I don't waste my life waiting for Royal Mail servers to load. This is really like dealing with the Borg. Cut out all the alerts and nanny-type 'do you really want to do this', 'have you read our terms and conditions about shipping aerosols' type stuff.
This is still going slow on an almost daily basis, today support told us it was because we had too many messages in our message box what a load of B0110X how would a few messages in a box affect speed of label generation!!!
John L commented
Typical on demand label printing cycle using Dropbox, 15 to 18 seconds. Never faster than 13, often much slower. This system is vulnerable to web load conditions - I dread Christmas......... DMO could get a bit flaky when the web slowed but I predict C&D will be worse.
We have had two weeks of insufficient speed, had one day last week with almost 5 minutes from submitting order to the label being printed, with thousands of orders a day this is not good!!
Please speed it up as I have 250 a/day to print and it is slow.
Please speed up the website it painfull slow
Jane Snell commented
Incidentally, I can type quicker than it can produce labels!