CSV Import Of Service and service Codes
We had a DMO account direct with yourselves for years but got approached by a company who were shipping larger amounts than us and offered better prices. So we continued to use DMO but through another account. Its been great all this time because I developed a system to create the CSV and Auto pick the Service and Service codes so all was to do was Print the Labels. Now it looks like I cant apply service Codes to this new Click & Drop System... Is this correct?
Why would 'any' volume user want to upload a CSV and then have to manually select the service for each order??? How does this save time?? We moved away from this prehistoric way of processing orders 7 years ago. Why go backwards with this new system.
You have overengineered a system for no technical people who couldn't work out how to use DMO. That's fine but we techies process the order Automatically based on 'Proper Rules' then all we want to do is upload and print i.e. We Want To Use DMO!!!!!
Also it would be preferable that RM didn't have access to my Commercially Sensitive Information. Why would I want Royal Mail who Sells Data for fun access to all my sales history (SKU and Descriptions)????
Click & Drop has been designed to support customers of all abilities and give options and flexibility for how our customers want to use the application, as opposed to being prescriptive in how our customers use the application.
in reference to your suggestion, the upload and automatic import of files via Dropbox, the mandatory fields are solely the name and address fields. This is to allow customers for example to utilise shipping rules. However if you specify and map the service code, weight and format in your upload file it will be enough to generate your label. If you look at the help content this specifies the available fields for importing orders depending on your needs.
In terms of your service codes in your systems, in the settings section of Click & Drop, if you choose shipping services, you can map the codes you have in your own system to those in Click & Drop so you don’t need to make any changes in the coding you have in your own systems. If you then create a csv import file it can reuse your previous file with some initial set up and mapping.In terms of what you are sending, this is optional and we can assure you its not used by Royal Mail in any way, its used to pull the initial weight and also populate the customs documentation for International Postings when Electronic Customs becomes mandatory for different destinations.
We are also currently working on an alternative to Dropbox importing of orders which we will be opening up to customers later this year.
Click & Drop support