Speed up the process of tracked postage
At the moment, we have the absurd situation where businesses with high volume are using Click & Drop (to save time) but if you're sending items tracked, you're told at the Post Office that each item has to be manually processed and put onto the system which is a VERY time consuming process with the Post Office insisting on weighing each item, asking which country region its going to, how much postage you paid etc etc, half a dozen questions..
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Ron Fiona Taylor commented
Perhaps not a major issue? Perhaps most "high volume" businesses get a collection rather than going to the post office?
We have collections. The van driver collects grey bags of untracked mail and scans tracked mail individually . He does this indipendantly so we can jsut crack on with the rest of our work
Paul Rogers commented
This is quite absurd since Royal Mail have the revenue at the POS on the platform. The label contains everything Royal Mail needs to scan tracked mail at the sorting office, and the Post Office is a HUGE waste of our time and yours.
Why not do the sensible way and mass scan these quickly (either at the Post Office or the Sorting Office) without the poster being present. Since the postage was purchased through an account (at least with businesses such as ours) if there is any underpayment you can charge a fee to the account.
This change would make a HUGE efficiency benefit both to Royal Mail and small businesses. You have invest millions on the Click & Drop / QR barcode system (and the other barcode) but you're still not 100% automated for some bizarre reason with a great of manual labour involved in processing pre-paid tracked items.