Apply postage to multiple products within one order automatically (Flat-rate parcel contract).
We are using the C&D integration for eBay as a trial. We are using the scan and print facility provided by C&D. We have discovered that if an order contains more than one product C&D will not automatically apply postage which means scan and print doesn't work and therefore the order requires manual intervention. On eBay alone we have 400+ orders on a Monday. If we were to add our Amazon orders as well this would create logistical problems.
C&D customer services have informed us that the reason for this is the system doesn't know what postage to apply to a multiple order which is understandable if you are billed by parcel type and size. Our position however is that we are on a flat rate for all parcels so if there are three products in an order it is still a single parcel. The weights of all products have been uploaded to C&D and all product sizes have been set to 'Parcel'.
Dear C&D developers, could we have a check box that we can use to inform the software that we are on a tracked 24/48 flat rate per parcel irrespective of the number of products per order and so the displayed total weight is what we are sending in that parcel. This would lead to shipping being automatically applied allowing scan and print to work for all orders.