Return address on labels wrong font problem
For the last week or so (possibly since the last release of CnD OBA on the 23rd), we are having issues with Click&Drop Shipping labels via dropbox having the wrong (or a substitute) font on the return address.
The font is correct when we regenerate the label in CnD (which goes
direct to the printer using print assist)
The font is too big - as big as the delivery address, so could get
confused. We have checked this on multiple
computers, & the error is consistent. The incorrect font also shows as
incorrect on screen - Is one of the fonts not being embedded?
Thank you for your feedback. The issue you described seems to be a technical issue, so we would urge you to contact our support teams who will be able to properly troubleshoot the issue for you.
You can find details here: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
Wrong front for return address.