Make it much much clearer that the click and drop service cannot be dropped off at a regular post office
It is an absolute nuisance that some Royal mail services can be dropped off at post offices, while others can't. I expect parcel force to be different, but why different processes for different Royal mail services? Very annoyed, wasted visit to post office, and no chance of getting the parcel to a Royal Mail drop off centre. Its not enough to Bury this information in the small print. Make it very clear at the ordering stage.
Hi all and thanks for your suggestions.
All Click & Drop mail can be dropped off at your local Post Office branch with the exception of the Tracked 24 and 48 services as these are Royal Mail only.
Please direct any issues with the Post Office to their customer service team.
Gareth Eccles commented
Just had the same problem!
Ridiculous rule, not made clear at all. Wasting peoples time!
Samantha Wilson commented
We have just had his issue. Our Post Office have taken in our parcels for 2 1/2 years and now refuse to accept them, what is the point of offering a service that can't be delivered upon.