Label Generating not working correctly
There appears to be an error often when generating labels. The label doesn't generate which results in having to refresh the page and manually re-generate the paperwork to retrieve the labels. Is this fault experienced by others? Will this be looked into? Thanks.
Kevin
shared this idea
Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels
If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
Their details can be found here:
https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
Click & Drop support
68 comments
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Anonymous
commented
Why is the printer only printing half the label? not had this problem before with RM
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Mark
commented
R.e. the comment by James of December 8, 2020 8:35 AM I don't know whether my comment of December 2, 2020 7:56 AM is of any use; I was looking at my "Royal Mail Postage Confirmation" email on a Mac, not a smart phone.
A further comment is that having (perhaps mistakenly) cancelled and remade my order, I seem to have needed to download, fill in, print off, sign, find an envelope for, put in the envelope, address the envelope of and then physically post a "Royal Mail Click & DropCancellation/Refund Form" in order to get a refund. I am guessing this because having cancelled my order electronically on 2/12/2020, there had been no refund in my account by 9/12/2020. This is in contrast to a collection cancellation that I also made and for which I got an almost immediate refund.
BTW I definitely think that aliens exist but I very much doubt that anyone from Royal Mail reads this forum.
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Luna
commented
After several attempts to re-generate the labels without any success I used an incognito Chrome window and it worked first time.
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James
commented
What a total waste of time. I am having the same issue of not being able to print the labels. Help topics send you to pages that are not there, Payment confirmation page has no link to download documents, there is nothing on the confirmation page to allow for printing label. The email confirming payment does not provide any link to labels. Who ever does this App design and checking functionality needs another job.
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Mark
commented
Dear "Deleted User" of December 2, 2020 3:38 AM
It seems that if you click on the link "payment confirmation page" in the "Royal Mail Postage Confirmation" email that you should get with your order, you should be able to access the page entitled "Thank you for your purchase" again. This has a link on the right entitled "view label". From this link you should then be able to access, download and print your labels. I thought that once you had lost this page then you would not be able to print your labels but apparently not. I hope that this helps.
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[Deleted User]
commented
Why has Royal Mail emailed me my QR code but not sent through the postage lab
el for me to print. I want to print the label and home and go to a post box and not go to the post office. Thank you -
Mark
commented
I would just like to vouch for the experience of anonymous July 13, 2020 5:17 PM. I have had this too. No labels. No online support. No telephone support that you can get through to. I would not waste my time and money on this service again.
this happens 50% of the time for me. it's so frustrating. if you can't fix it why cant you attach the PDF to the confirmation email - which we can then open and print instead. It's been going on intermittently for months. Is it really rocket science?
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Anonymous
commented
Hi, I just paid for my postage and the money were taking but the royal app didn’t generate the postage label, missing also from sending history, can you help with that, please
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Anonymous
commented
Refund likely also doesn't work! Still nothing for the two attempts of using this service to send a simple letter abroad, for one of them, the refund was asked for in the end of July. Sending the letter cost £24, and more than one month due to faulty service.
At least please fix the damn refund if the service itself is broken. Or better withdraw the service until it could be redesigned to operate reliably. At the moment unfortunately it is a trap, taking both money and time, which latter could also have huge impact for certain types of mail.
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P Britton
commented
Real difficulty getting click and drop to work. When I try to print, all I get is the circle going round and round. Totally stuck.
Paid my money and now am just ripped off. Another customer definitely leaving Royal Mail!
Have packed, printed and taken 8 Hermes parcels to shop in time taken to find out this site is broken.
Never again.
What a waste of time and money. -
Anonymous
commented
Did not produce two labels last night; only one emailed barcode, other no QR code emailed, just an order number.
Took the QR code to the Post Office but they said they could not access it. Post Office could not help with order number either.
Have applied for a refund on both - I hope I get my money!
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Anonymous
commented
Real difficulty getting click and drop to work. When I try to print, all I get is the circle going round and round. Totally stuck. It used to work well but someone seems to have mucked it up.
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Anonymous
commented
click and drop offline at the moment!! Since 4pm last night, I've been trying to book in 24Tracked services. No labels are being generated by the system, only a QR code, which there systems tells me Tracked 24hr is ineligible for.
Getting so frustrated with Royal Mail, trying hard to support them, by the call of DPD is looking more viable.!!
Left it the night, tried processing the transaction again, all paid fine and their system still won't serve up labels!!!
No outage, nothing on their website to explain there is an issue.
Everything fine on my local connection side.
Anyone else facing issues?
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[Deleted User]
commented
Twice in two days
Not generating labels.
RM need to sort this issue OUT.
Never have the issue with other mail companies. P2g. Ebay. DHL etc etc -
Anonymous
commented
Not working and judging by the comments it's clearly not a service that's reliable in any way. Nice one
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Anonymous
commented
I have now been re generating for 2 hours, I have cleared cache for all time, I need these in the post by 4pm, ridiculous.
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Anonymous
commented
Been having this problem for ages, but today it's taken it to a whole new level. I haven't got this time to waste
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Anonymous
commented
75% of the time you have to log out and log back in - sometimes up to 20 times before it works
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Anonymous
commented
This would be a useful service during this pandemic to minimize contacts, however it doesn't seem to work at all, no QR code. Thunderbird and Firefox on Debian Linux. Tried twice trying to send the same mail, the mail is still sitting on my desk, even in the post office they can't do anything about it. Honestly would happily pay extra to get the labels posted to me even. Hoping at least the refund works.
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Russ
commented
none of those suggestions work. every browser except chrome works fine. If there are more than 2 tabs open in chrome the labels dont generate, and chrome has to be closed reopened, back to c+D regenerate labels and then i can print the labels. and it has been like this for months and months.