Label Generating not working correctly
There appears to be an error often when generating labels. The label doesn't generate which results in having to refresh the page and manually re-generate the paperwork to retrieve the labels. Is this fault experienced by others? Will this be looked into? Thanks.
Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
Their details can be found here:
Click & Drop support
Yara Hartkoorn commented
Twice had to get a refund on 16 labels that I tried to print. Typed them all in again and it happened again! Extremely frustrating. Will have to take to post office!
Ridiculously complicated process with endless clicks and navigation to just generate and print a label. Help videos are completely out of date and don't match the website. Printing label sometimes doesn't even work, just shows the spinning wheel forever. Absolute garbage application, it's easier to use the unregistered version!
There is a massive problem with Click and Drop, however, the system has no problems taking your money with ease... Couldn't generate labels using Chrome, on a new laptop. Tried QR code in post office and told 'not supported'! Tried support line - told over 5 min wait... Went home again and managed to print labels using phone. Took back to post office and again, after scanning, 'not supported'! Despite the RM website listing it as a place to print labels for Click and Drop! This is a disaster, as I am trying to send clothes and essentials to a doctor friend who is currently stuck working in the Channel Islands, looking after Coronavirus patients! She cannot leave the island and so this parcel is essential and urgent! I will have to try going to the local distribution office, but it is only open 07-09:00 and is closed tomorrow!
Just registered and used for the first time only to discover this problem of the label not appearing.Ended up cancelling the order and requesting a refund. Reverted back to using Royal Mails non registered version of click and drop label creation. The label works fine on this version but the only problem is there is no option to format the label.It is one fixed size.
Shame the registered version fails as it would be the perfect solution for all my postal needs.
E Rose commented
I get this whenever i use the website. Why is there is no option to download or manually print labels? I just use the eBay web page postage instead, as click and drop is frustrating and unusable!
Anna Hull commented
I get this all the time too. it generates labels fine for hours and then .... I can't get it to do it. Have to refresh the page, close the browser, try again. Worst case I have to delete all cookies etc. it happens at least once or twice a day and severely hampers progress. If its a browser error then I have no idea how to fix it.
This is quite a frustrating issue.
It appears every now and then, Click & Drop will just not generate labels and I have to log out and back in again to be able to generate them.
I thought this may have been an issue with our computer as it was getting quite old, but we recently upgraded to a new computer and I have had the same problem
I've had massive issues with the click and drop today.
I keep trying to download labels and it just wouldn't download.
Somehow managed to print out our special labels and had to leave the rest of the orders.
I used a pc/mac chrome/firefox and nothing worked.
Having so many issues with click and drop.
Doesn't appear RM C&D has been updated to support Chrome 80
Now I've switched to Safari it won't generate labels.
click and drop down again unable to do anything to get my orders sorted today sat 7.3.20
Have this issue all the time, usually clears after logging out etc, but not tonight. Really frustrating as I want to get my Etsy orders done and ready.
Same issue. Applies postage to three orders and though it tells me it's generating the labels, no PDF ever appears. Tried logging out and in again, but it makes no difference.
Hi. For anyone experiencing any issues downloading labels, we would urge you to contact our support team so that they can troubleshoot your account:
Kerrin Walder commented
It is definitely a Royal Mail issue and not a r"result of an issue with your browser downloading pdf files, or are the result of invalid service, country, or packaging format combinations".
It doesn't work, you log out, back in after about 10 times it works - without clearing browsing data etc. With so many people experiencing this headache - why can't you get it fixed please?
I've experienced the occasional problem with label generation (ie, not printing and the pdf not actually appearing), but have normally been able to print by regenerating labels, or logging out, going back in the following morning and doing the same. However, I'm now finding the problem with each order, and no matter how many times I try regenerating labels - even going back in the next day - the blue band at the bottom of the screen where the pdf normally appears just slips away BEFORE the pdf document itself forms, so I have no label. I have to take the QR code to the Post Office so they can print there, but this is far from ideal. If labels came up in the confirmation email, as with some other carriers, it would be easier to print from there instead. Getting very frustrating!
I think there may be an issue with Norton Safe Web. Turning it off and refreshing the Click & Drop page seems to sort it at present, but this needs investigating further.
amjad Moghul commented
what a goddamn headache. It looks slick, integrates with ebay ok, gets the correct ids from Ebay, easy to select the postage, and then fails miserably generating the labels. the ability to print takes forever and doesnt work. Why on earth dont you put the option to just print, instead of regenerating all the time - which doesnt work. tried clearing cache which didnt work on chrome (latest version). of all things, MS Edge explorer saved the day - after 40 minutes of BS from this software
Postage will apply but labels won't generate for me this morning. Nightmare!
Same here, labels not coming out and showing error code, nightmare when we have all these orders to process.
Unable to generate labels this morning either.
Support not open till Monday!