Improve Refund System
Money taken within seconds, refund requested, it's now the second day after the expiry of the label and still no refund. Am I impressed?
Automatic refunds are processed after 5 days. This is an anti-fraud mechanism to allow our systems to detect unpaid parcels within our network. If after the 5 days the label has not been scanned, your money will be refunded.
Peter Reynolds commented
This is helpful but it would be even more helpful if there was something on the item that said when it would be refunded, and if one could hide the item from one's list of undespatched items once a refund had been requested.