Scrap CRL24/48 if you cannot get postmen to scan every packet
Only around 50% of my CRL24 / 48 packages are actually scanned. Most arrive fine but it's very bad that so many aren't even scanned. It's a pointless service so I'm switching back to BPL - had enough.
Surely there's a case to made that if there is no scan at delivery you should get back the shipping fee? Anyone up for a class action?
Lewis Neilson commented
Agree I have quite a few that have not arrived, usually on market places and I get a INR every time. The fact that no compensation is paid is quite frankly ridiculous they can basically do what they want and get away with it.
Most likely they will say, send it tracked, but since I've personally not received tracked returns from Royal Mail that say they were delivered when they were not kinda rules that out.
Considering how advanced some of the other companies are with regards to proof of delivery they are still somewhat lagging.
thanks for the tip about the GPS lookup, this information should be given to us automatically as part of the tracking information. CRL is potentially a great solution but it's flawed and RM know it which is why they refuse to offer compensation - how crazy is that, they don't even have any confidence in their own product. I rarely use CRL now, have gone back to BPL. If posties are forgetting to scan then why not put a note on the C&D label - "SCAN ME". In fact I think I'm going to put my own stickers on
I have the same issue with 24/48 tracked parcels. When I first complained that the items were not being scanned I was politely told to go away. Second time I complained I asked for a refund as I did not get the service I paid for. Again told to go away but less politely. Third time I complained I was amazed at the advice I was given. I was told I could not claim for a scanning failure but since no delivery was recorded I could claim compensation for each item as being lost in the post. This means, not only would RM refund the postage but also the cost of the lost item which is probably not lost....does not make sense to me!
eclectic shop uk commented
Scanned large letter 48 is the best thing they have done, it just needs to be made a 100% " must be done"
It is optional apparently for our great post persons.
its comical how many customers have - found them behind the curtain??? my son had it, ?? my husband put it in the draw?? neighbour just brought it round to me??? AMAZING !!
I have to say I understand that we cannot claim for lost CRL24/48 but if the posties are not scanning then we should be able to claim. There are a few fraudulent buyers who claim non receipt and if it's scanned we are ok but if not we have no way of knowing/proving delivery so have to refund buyer. I would have thought as part of the deal with CRL is that the barcode is meant to be scanned we should be allowed a claim if no scan. My RM manager stated to me that there is no excuse for non scanned items as it's part of the posties job to do it.
You do have the option to speak to the "tracking team" when you call C&D. They will put you through and then you can request an investigation to the missing item, you ask for the GPS which will pin-point the location of the scan to within 3 meters. Ive done this many times and wish i knew about it over christmas due to the huge amount of 'positive' deliveries and yet the customer says they dont have it.
However many customers have replied to say they have located the delivery, mostly from family members taking it and not informing the recipient. The best ive had so far is that "the cat had dragged it behind the T.V.!"
In addition the options are not detailed enough. 'Delivered' is not detailed enough when the postman could have left if with a neighbour. If the postman leaves it with a neighbour their system should require them to input what neighbour.
We have frequent issues with postmen not leaving cards, leaving items with very random neighbours (which have not been agreed by the receiver or the sender).
Despite the fact the sender is the customer, and RM has failed to deliver where specified, we don't get any compensation for lost goods or wasted postage.