Allow Copy and Paste in online claim forms
Currently the online forms for the claims doesn't allow to copy and paste the details that you have to enter there, i.e you cannot paste the recipient name, or address or anything, you have to type it in manually. This makes this cumbersome process even more frustrating, please allow copy and paste in Claims online forms.
Hi and thank you for your suggestions. Unfortunately we only handle the Click & Drop website itself. For any assistance with claims, we urge you to contact Royal Mail help. Their details can be found here: https://personal.help.royalmail.com/app/contact
Obviously the online claim form is designed to make you give up the hassle of making a claim . They deliberately make it difficult. Very spurious and unacceptable behaviour. CEO should be ashamed. God knows why Ofcom allow it.
Agreed, I've just made a claim for the first time and I did find it unusual to not be able to copy and paste the information into the boxes.
However, I did find a workaround by highlighting the information and then dragging it over the tab and dropping into the field. That worked, but still not as quick as copy + paste. Hope that helps speed things up for you in the meantime