Reporting tracking information back to woocommerce orders
I would like to request the support for tracking information to be sent to woocommerce upon dispatching an order through the Royal Mail Click&Drop dashboard.
Tracking information could be sent via updating the order metadata, this is very simple to do with WP REST API v3.
This would ideally be automatically done upon label generation before an order has been marked as dispatched so that our backend can handle the tracking information before dispatch emails are sent to customers.
Having the ability to supply tracking information automatically is paramount to being able to run an efficient business using Royal Mail in a woocommerce storefront.
We are pleased to announce we have completed this feature. For more information, please see our guide:
It's mind boggling why no effort is made to resolve this.
From RM's perspective It would no doubt save them 1000's of man hours.
As far as I'm aware there is no plugin that could offer this as RM don't provide access to the tracking data.
Alan Mudd commented
Your assertation that "This can be achieved by configuring some 3rd party plugins, but we are not able to recommend or offer support for any 3rd party software." Is simply wrong on every level as Click and Drop is currently not configured and will not be configured by your programmers to release tracking information to ANY plug in offered in Woocommerce.
It is this we are asking to be resolved. If you won't release data to a plug in how can a plug in be expected to work?
The issue here is at the C&D coding end, not woocommerce. Please address this.
Anyone got recommendations for which plugins offer this that they know work?
The magento version has tracking numbers, why can't the woocommerce version?
The Woocommerce should have been coded as a plugin, this would have made the whole thing a lot easier
Strange that this is not part of its core features. It should be.
Really need tracking information passed back to WooComm once dispatched.
We really need tracking info sent across in Woocommerce please RM. It's clearly possible as we're able to integrate shipping status, it's very little extra to enable the sending of tracking numbers.
Please Integrate tracking information with Woocommerce as it is with eBay and Amazon. The automatic uploading of tracking numbers is an absolute must. The widget already exists within Woocommerce, they are simply waiting for Royal Mail to enable communication with the "shipment tracking" extension.
Chris W commented
Really need the tracking information to be sent back to woocommerce so that these details are sent to the customer. If not it needs to be done manually which does not mean it intergrates fully.
This would be good if the tracking number was added back to WooCommerce. We could then setup a dispatched email within WooCommerce and incorporate the tracking number into the email back to the customer.
Unless C&D would have the feature to email customer direct the same way Parcelforce do on Manifest generation?
Please give an update on this
same problem here - very bad show
any chance of an answer or comment royal mail - please ?
this is pretty much standard requirements for online shopping these days
Would be very useful to Businesses, Customers & Royal Mail.
Everyone would be a winner if this was implemented.
Top priority IMO!
yes, yes, yes!
despite buying the suggested plugin (I was already using another) the tracking number is not being added. It would be even better if you could also pass info back into woosommerce to say when the item was delivered - and best of all when a card has been left due to non delivery - so we can alert our client as these cards often seem to 'dissapear' or not even be left.... it would save Royal Mail from having to post them back to us - and then for us to ship again - at cost!
Yes, please do this - had assumed it was happening, but have customer asking where their orders are, which has made me look as to why they aren't just looking at the tracking themselves - because they don't have it, and as C&D doesn't pull the email or phone number for the shipping address fields, they don't get notifications from C&D either - ideally both of these things would work.
When a label is generated and paid for, can the tracking number be sent back to Woocommerce and automatically added to that order? At the moment I'm manually copying and pasting all the tracking numbers back to Woocommerce.