Please confirm whether post offices accept Click and Drop
Shoplands post office AL8 7RH are now saying that no post offices accept Click and Drop International Tracked and Signed anymore.
Please can you confirm whether this is correct or not?
Hi and thanks for your comment, all Post Offices should except Click & Drop mail with the exception of the Tracked services.
If you have encountered issues, we would urge you to contact the customer service team who will be able to help you:
Click and Drop is not available in any post office. Furthermore if you travel to the sorting office to attempt to drop it off it will almost certainly be closed as it is only open for a few hrs per day (if all all). After visiting 2 post offices and the depot today I still can't get an item posted that was supposed to be a 24 hr delivery service. So much for Royal Mail online services - complete waste of time and money.
Puzzled, I had a tracked 48 rejected by my main post office and I had to take it to the CSP (depot and they didn't know what to do with it ) however when we received a postage return for some shoes it was tracked 48 with the instructions to take it to a post office. My local newsagents/post office accepted it, and subsequently I have seen others taking tracked 48 parcels in to the local post office and being accepted. So what is going on?
Just asked in the local post office and if it scans they accept tracked 48 and if it doesn't you have to take it to the CSP. It makes no sense.
Is that answer from the Administrator supposed to be a solution? All it says is what you can't do with Tracked 48/24 packages, not what you CAN do with them.
And the "customer service team who can help you"? Erm...you just go from pillar to post trying to find out how to actually get in touch. I just want to post a tracked small parcel. Apparently that's too much to expect from Royal Mail/Post Office. Well at least there are plenty of other services, no doubt with the addition of Amazon Logistics in the near future. Never again.
I used this service and printed the actual label. On the instructions it does say just post in a letter box. Trouble is that the parcel won't fit! The RM website for "services near you" I couldn't find any "customer service centres" whatever they are. Went to the post office instead.
I was told that the label I'd printed didn't scan at the post office, so went back with the QR code from the email, which it also said wouldn't work. I persuaded the lady in the post office to just take the parcel and drop it into the sack for postage. I have no idea whether it will get there! What an awful experience. Collect+ for me next time.
Berndt Toechst commented
Caught out by this too in Leyland. having tried 3 Post Offices, getting duff information on the way arrived at local depot just after 10am, to find it opens from 7 to 9am - realty useful opening hours!.
Can I have my money back please
I have also had this problem. I bought Tracked 48 online because it was the ONLY service available for NEXT shop returns - but my local Post Office will not accept it. I live in a village which means I have had to drive to a town to a Main Sorting Office just to send my NEXT items back. This is ridiculous. Given that all Post office scan the labels and then throw them in the posting sack - surely Royal Mail need to update this service so that Tracked 24/48 can just be scanned and sent?
Took some pre paid 2nd class recorded to the post office yesterday to be scanned one of them bought via RMG clicknand drop but they wouldn't accept it can someone tell me why?
Kevin Nicholas commented
Could not agree more with the comments below.
My advice is don't use click and drop (or any other royal mail parcel service as drop and go is also a pain to use) its a joke and is loosing them business.
They simply don't say when you buy the service that tracked is not acceptable.except at a main royal mail HQ. so much for the convenience. I just stood in a 40 minute Que simply to pass my parcel over the counter. I am going back to using DPD as they have convenient drop off places and cost just slightly more.
My local Post Office has told me today. that it will not accept ANY letters or parcels that have been bought via the Royal Mail website(printed and bought online - that states you need to take to a post office if you want POP)The reason? 'Because we don't make any money from them' Nearest Parcel drop box 8 miles away. What the hell am I supposed to do with a small international parcel now? I've already printed 11 of these earlier today...Ask for refund and stand in the Post Office que for half an hour to spend ages at the counter? genius's in 2021 they're actually going backwards.
To all of you: IT IS ACTUALLY saying you can not drop off .24/48 tracked service at the Post office.
Which,of course,does not justify the inconvenience.
But why separate out 'Tracked' and why state this has to go to certain drop off points AFTER buying the postage (or didn't notice a tiny warning before anyway). Ridiculous, I feel sorry for the staff who may feel the brunt of daft managerial/IT decisions when we all go and use Hermes and the like...
[Deleted User] commented
Click and drop cannot be dropped at a post office if it is tracked in any way. Online paid postage Yes but tracked No. This is a Royal Mail depot's only. No fault of the post office staff refusing it
That doesn't actually answer the question, so I am none the wiser either. Could you actually answer it, please?
This is ridiculous!! I've been taking all my first recorded and international tracked and signed for to a post office for the last 3 months. Today I walked to a different one as I had no transport and they wouldn't accept any!! What is the actual point of this service if you can't have tracked items taken from you by a post office. Its utterly ridiculous!!
Well it's something that if fixed would help the struggling Royal Mail operation improve their offer - they're losing out to competitors and they're not too big to fall.
Liam Jones commented
Where the hell am I meant to take a tracked 48 parcel? I look on the RM website and it shows me every post box within 10miles but no where does it show where to take a click and drop tracked parcel. What a joke, if I knew it would be this much trouble I wouldnt have bought tracked ffs.
Just had 4 parcels rejected, but 2 accepted by PO. Reprinted labels in case bar codes were wrong, but they all needed to go to the RM depot. This is the real effect of privatisation and the splitting up of the postal service - Parcelforce, RM and PO were all part of the same public service . But now they are seperate companies - it finally makes sense to me. THey have all be forced to find ways to make more money. The set up no longer makes sense, but the PO and RM are still cheaper than most couriers for the smaller items... so have to keep using them.
I dropped off a Tracked 24 parcel at a CSP today and I did receive a reasonable (if somewhat out of touch response) as to why I cannot drop of at a PO.
The answer was the Tracked 24/48 item is scanned the moment it hits the network and the tracking goes live as soon as it's scanned. Apparently the PO system cannot cope with this and the tracking would not go live.
I can’t believe this service is still going.
As well as no tracked parcels my Post Office will only allow me to drop 4 large letter singled for a day. Reason being they don’t make any money out of them.
When I queried it with RM I was just cold they can’t force the PO to take them.
Same here with the CSP in fact I had to phone RM to get the opening times as there are no opening times on the gate.
So thanks RM I maybe wouldn’t have just bought a £200 label printer had I known I can’t actually post the bloody things.
Quite frankly, this is just another nail in the coffin for Royal Mail.