Please confirm whether post offices accept Click and Drop
Shoplands post office AL8 7RH are now saying that no post offices accept Click and Drop International Tracked and Signed anymore.
Please can you confirm whether this is correct or not?
Hi and thanks for your comment, all Post Offices should except Click & Drop mail with the exception of the Tracked services.
If you have encountered issues, we would urge you to contact the customer service team who will be able to help you:
But why separate out 'Tracked' and why state this has to go to certain drop off points AFTER buying the postage (or didn't notice a tiny warning before anyway). Ridiculous, I feel sorry for the staff who may feel the brunt of daft managerial/IT decisions when we all go and use Hermes and the like...
[Deleted User] commented
Click and drop cannot be dropped at a post office if it is tracked in any way. Online paid postage Yes but tracked No. This is a Royal Mail depot's only. No fault of the post office staff refusing it
That doesn't actually answer the question, so I am none the wiser either. Could you actually answer it, please?
This is ridiculous!! I've been taking all my first recorded and international tracked and signed for to a post office for the last 3 months. Today I walked to a different one as I had no transport and they wouldn't accept any!! What is the actual point of this service if you can't have tracked items taken from you by a post office. Its utterly ridiculous!!
Well it's something that if fixed would help the struggling Royal Mail operation improve their offer - they're losing out to competitors and they're not too big to fall.
Liam Jones commented
Where the hell am I meant to take a tracked 48 parcel? I look on the RM website and it shows me every post box within 10miles but no where does it show where to take a click and drop tracked parcel. What a joke, if I knew it would be this much trouble I wouldnt have bought tracked ffs.
Just had 4 parcels rejected, but 2 accepted by PO. Reprinted labels in case bar codes were wrong, but they all needed to go to the RM depot. This is the real effect of privatisation and the splitting up of the postal service - Parcelforce, RM and PO were all part of the same public service . But now they are seperate companies - it finally makes sense to me. THey have all be forced to find ways to make more money. The set up no longer makes sense, but the PO and RM are still cheaper than most couriers for the smaller items... so have to keep using them.
I dropped off a Tracked 24 parcel at a CSP today and I did receive a reasonable (if somewhat out of touch response) as to why I cannot drop of at a PO.
The answer was the Tracked 24/48 item is scanned the moment it hits the network and the tracking goes live as soon as it's scanned. Apparently the PO system cannot cope with this and the tracking would not go live.
I can’t believe this service is still going.
As well as no tracked parcels my Post Office will only allow me to drop 4 large letter singled for a day. Reason being they don’t make any money out of them.
When I queried it with RM I was just cold they can’t force the PO to take them.
Same here with the CSP in fact I had to phone RM to get the opening times as there are no opening times on the gate.
So thanks RM I maybe wouldn’t have just bought a £200 label printer had I known I can’t actually post the bloody things.
Quite frankly, this is just another nail in the coffin for Royal Mail.
This service is really poor. I was considering using it as it's the only RM service that covers up to £100, but upon finding out that the post office doesn't accept these parcels and seeing everyone else's struggle with finding and accessing their 'customer service point' I've decided against it.
First of all, it isn't even clear what a customer service point is even when using the website's service locator. It is really unhelpful.
Secondly, it seems like most customer service points are only open 7am until 9am and closed on Wednesdays. These operating hours are beyond unreasonable and inaccessible for most considering people have to go to work.
Instead I will have to opt for half the compensation I need on my parcels, I just hope that my parcel doesn't get lost because I will be seriously out of pocket.
I understand the pandemic comes with its challenges but this Tracked 24/48 service is really appalling.
This isn’t right, they have to accept them. Phone RM and make a formal complaint. I had to do this too as my local started refusing them. They do get a cut of the fees for processing them.
What appalling service! Bought Click and drop postage for a parcel and then discovered that post office branches won't actually accept click and drop and that my nearest sorting office is open from 7.00 - 9.00 a.m. Had to pay again to send it with proper stamps. Great money making idea, Royal Mail!
We have an OBA account and use Click and Drop. We CAN'T use tracked at all unless we send a minimum amount per year - which we don't at the moment as it is not worth the extra cost.
Absolutely furious, tracked sent from depot only. WHY???????????????
[Deleted User] commented
I wish I'd have found this thread before using tracked 48!
Purchased £35 of postage through my click and drop account (which is crap), I couldn't access or print off the postage labels. Requested a refund and re purchased the postage via click and drop guest. Printed the labels and saw the warning that parcels have to be taken to a CSP, I used the service locator which told me my local post office would accept the parcels. Took them today to be told they're not accepted, and the nearest CSP doesn't open until Thursday! I paid for extra postage at the post office. I'm over £100 out of pocket! What the hell are you playing at Royal mail?!
Refunds (IF accepted) will take up to 10 days from Royal mail and upto 21 days from paypal.
This is a complete shambles and seems that Royal mail know about the issue. It must be making lots of money because they won't fix it!
I've missed a whole day and nights work which means I'm now missing deadlines, I've received customer complaints and I'm further out of pocket due to refunding postage fees to my customers.
ROYAL MAIL may not care about their customers but my company does! This is affecting our companies and it's not fair at all!
Tracked 48 is a complete shambles. Never ever use it by choice. I am only using it because eBay force you to for returns. Post Office refuse to take Tracked 48. Delivery office will take them but refuse to provide a proof of postage saying you can only get that from the post office (who won't take them at all). When I pointed out this ridiculous contradiction, the delivery office guy got angry and told me "the website is wrong". Then he changed his story and said they had run out of postage certificates. So we are paying for a tracked service but would have no way of claiming for any lost item as no one will give you a receipt. In the end the delivery office guy said I should just take a photo of the item on their desk as proof of delivery! Now my delivery office is only open 7-11 so I can't even get there at all outside my working hours. Just withdraw this useless service or provide it properly!
M P commented
Being very honest it does say in the description about taking click and drop tracked to a service centre - but with restricted hours and distance this makes the system useless - it offers great prices and the extra insurance cover but we don't understand WHY it cant go to a post office? Surely they can take them and they get scanned at the depot as first point or contact OR why not just scan and pop in a bag - would be very helpful to people - I also live in Cornwall and my branch is closing in favour of the local spar shop who when asked didn't have a clue about drop & go either :(
To everyone in the comments who purchase Tracked services and then get blindsided by their non-acceptance at Post Offices. It tells you that Royal Mail Tracked services have to be taken to a Royal Mail depot and not a Post Office about 3 times during the process.
Your ignorance does not inherently mean this service is bad.
I too would love for the Tracked services to be accepted at Post Offices but its not likely to happen. You either use Hermes which is a cheaper sub-par service or you pay twice as much for the likes of UPS, DHL or DPD for the "convenience".
I have had the same experience at my local Post Office in regards to refusing Click & Drop packages. The staff were incredibly aggressive and made me feel rather uncomfortable. I have filed a complaint and am waiting to hear back currently from the Post Office customer support.