Please confirm whether post offices accept Click and Drop
Shoplands post office AL8 7RH are now saying that no post offices accept Click and Drop International Tracked and Signed anymore.
Please can you confirm whether this is correct or not?
Hi and thanks for your comment, all Post Offices should except Click & Drop mail with the exception of the Tracked services.
If you have encountered issues, we would urge you to contact the customer service team who will be able to help you:
Gareth Eccles commented
Just had the same problem!
Ridiculous rule, not made clear at all. Wasting peoples time!
Robert McMaster commented
Staff at Holmfirth delivery office had no idea what to do with a parcel I gave them for Click and Drop delivery. They did not give me a certificate of posting so I'm now concerned that if there is a problem I won't be able to make a compensation claim. Very worrying. Really starting to lose faith in the service at Royal Mail
Lewis Neilson commented
I signed up with Click and Drop on the provision it would be possible to drop mail off at a Post Office. Both my local Post Offices have said they can't accept them. The reason being? Neither of them had heard of Click and Drop with a manifest nor did they receive training.
This means I have to try and catch the local delivery Office (8 mile round trip) before 11am (they are open to 1330 but complained I can't drop off mail as it misses the pick up).
It is pretty much impossible to meet this without working late or starting work at 4am.
If I miss the local delivery office I have to travel a 40 mile round trip to the main depot.
Royal Mail customer service don't want anything to do with this. Post Office helpline (for Post Office staff) said they don't accept them.
Irritating when my local Post Office is 5 minutes away on foot.
The real problemis pricing. I have just used tracked 48 service for the first time and the web site said my local post office was the nearest drop-off but they could not scan the bar code but did take it. Speaking to customer services it seems the drop off point is the sorting office some 8 miles away where it is both difficult and costly to park. Nothing about this was said on the website before I placed the order. As I say the problem is pricing my small parcel with £100 compensation would have cost me £6.55 via Hermes and a drop-off poit 4 miles away with free and easy parking. Royal Mail 48 tracked and signed cost me £5.10 but not a viable service for me if I can't dropoff locally. Now the real problem is my local post office don't get paid for taking in my my 48 click and drop parcel so why not add a charge to cover the post office which I am sure will still be less than Hermes. Royal Mail need to look at what others are doing if they want to stay in the game. Time to close my click and drop account I think!
Just wasted 1 hour lunch driving around post offices to print a label, FOC at the CSP, and then Drop my small parcel for postage at. Neither Glenfield or Ansty post offices could help or advise - they were unable to suggest what I could do other than pay and post it with them!
Cann get into the website despite registering - cannot print labels - absolute farse.
Yep, just had exactly the same experience. Went to my local Post Office which was shown on the list, had to pay for a more expensive service rather than drive 11 miles or so to the nearest actual drop off point, and now have to apply for a refund of the postage bought online. Plus I had quoted P&P to my customer for the online price.
1200 Customer Service Points???
Where are they then?
Vayid Moussa commented
Currently the website says you need proof of posting when using a Personal account.
Now when you use Tracked 24/48 you must drop it off at a Royal Mail Customer service point (which the locator link in the postage purchase email doesn't differentiate between Post Office and Royal Mail CSP).
However it doesn't state you cannot get Proof of Postage at a Royal Mail CSP. I went and dropped 1 parcel off last week and got moaned at for asking for Proof of Postage.
Why have you created a system where personal customers using Tracked 24/48 can't claim for compensation/damage or loss but are charging them for it? I may as well be sending the item 1st or 2nd class signed for, I'll at least have more compensation because I can get proof of postage at the post office!
Really annoyed, I emailed Click and Drop support a week ago but I haven't had a reply at all so need to post this here.
Might be worth only offering products that can be used at the post office! Just paid for a large letter 24 tracked - took it to the post office and they couldn't process it. Had to go all the way back to redo the postage - not very useful!
Mike Cambone commented
Help private customers find a drop off point for tracked orders not accepted at a Post Office. There is no guidance whatsoever on the site. It just tells you that you can’t drop off tracked orders at a Post Office. The website in general need a re-design as it is not user-friendly and is cluttered up without any clear navigation throughout.
Using the option to search for the nearest 'Customer Service Point' the list included all local post offices. However, it is not possible to post the Clin&Drop 24/48 tracked items there. These must go to RM delivery office, which was NOT in the list that came up.
Please can you fix this search.
Jennifer Culley commented
My local post office would not accept any of my click and drop items, including large letters and small parcels (none of which were tracked). Even when I showed them the Web page stating a post office woukd take them. I was speaking to the 'manager' who is known in the community as being very rude. What can I do about this? Post office is crown way, Leamington spa
Agree i've had many parcels rejects from various post offices citing same and also been told "you know Royal Mail and Post Office are two completely different companies" - is that the reason your refusing to accept my parcel>?>>>>>??
Samantha Wilson commented
We have just had his issue. Our Post Office have taken in our parcels for 2 1/2 years and now refuse to accept them, what is the point of offering a service that can't be delivered upon.
100% agree. Just bought tracked and only after paying did the site tell me I can't take it to my local post office (which is 30 seconds walk from my front door) and instead have to travel half an hour to a service point!
Samuel Short commented
It is an absolute nuisance that some Royal mail services can be dropped off at post offices, while others can't. I expect parcel force to be different, but why different processes for different Royal mail services? Very annoyed, wasted visit to post office, and no chance of getting the parcel to a Royal Mail drop off centre. Its not enough to Bury this information in the small print. Make it very clear at the ordering stage.
Pundalik Nayak commented
Agreed. I had a parcel rejected at two different post offices. The first (Battersea Park Road) stated the parcel had to be posted at the main branch at Lavendar Hill SW11. Lavendar Hill stated that the label was invalid and recommended that I contact the seller. The parcel isn't a return item. The staff wouldn't budge from the programmed response - 'contact seller'.
The problem seems to be that the Post Office has recently started to refuse to accept parcels that involve any sort of Tracking (I think in the past 6 weeks, but apologies if you've been experiencing this for months). Personally I have had Recorded Delivery and International Tracked parcels refused at the Post office, even though they are supposed to accept them (according to a Click&Drop Admin on this forum). We all need to get in touch with C&D (not very easy) or RM Customer Services (almost pointless) and tell them to communicate / train the staff within the Post Office network, informing the Counter staff which parcels can and cannot be accepted (they should accept everything except RM 24 / 48 Tracked as far as I understand it), and to upgrade the Post Office barcode reader software so that acceptable parcels are read correctly and accepted into the network. At the moment it's too easy for the PO staff to just say "we can't accept this parcel". That isn't acceptable. Like most people on this forum I'm too busy to have a daily debate with the Counter staff about what parcels can and can't be accepted, and to add a further journey to a RM Customer Service point (where they don't scan the parcel or give a Proof of Posting) isn't sensible either. Come on Click and Drop, we've crash tested your new system for months now and our feedback has gradually improved things but it is completely unacceptable to arrive at the Post Office each day not knowing whether your parcels will be accepted or refused. I'm sure we've all got enough stress in our lives without Click & Drop adding a bit more.
We've been using Click & Drop for about 6 months now and deliver our parcels to the local Post Office for Collection. 95% of my dispatches are UK, but we have occasional International parcels mainly to Europe / EU countries which we send (International Tracked & Signed).Yesterday when I took a parcel for Denmark to the Post office they were unable to scan the Barcode. He told me that meant they could no longer accept Tracked parcels. So I took it to my RM Customer Service point and they reluctantly accepted it but were unable to give me a receipt. Now I discover that more than 24 hours after handing it to the Royal Mail Customer Service Point it still shows as "with Sender". I had already sent the Tracking number to the recipient and if they check on its progress it appears that it hasn't even left our office. Why change a system and not train the RM staff at the Customer Service point? In fact why change the system? It seemed to work OK for the past 6 months and suddenly I have to go to 2 separate offices to dispatch my parcels and neither of them seem to have had adequate information about what and how they accept the parcels.
Tracked 24 /48 come with collections so this does not appear relevant. The question is about getting proof of postage from post office - does that include just getting a stamp by the post office on a manifest copy /OBA receitp or was OP asking for individual receipts?