We have been unable to print postage labels from RM Click & Drop for three days now
We have been unable to print click and drop postage labels for three days now. The process up to and including generating labels works fine. When we instruct the label to print it goes to the print list and sticks there spooling - indefinitely. We are able to print any and all other types of document with no problem. We even went as far as purchasing and installing a new printer. Exactly the same - it can print other pdfs, word, excel, images but the moment it encounters a RM pdf it clogs. We are fully aware that it looks like an IT issue at this end, but we cannot trace any issues here. Any thoughts?