Ensure recipient VAT number is added CN23 / Ekectronic customs information
At the moment, we are seeing a lot of items sent to the EU where they spend weeks in customs and are then marked "item not delivered - returning to sender".
Presumably the issue here is that the various customs offices are simply overwhelmed by the total number of items they need to check and collect VAT on - whether the IOSS scheme is used or not!
An exclusion to this is B2B sales (where both the sender and recipient VAT numbers are provided).
There is nowhere to add the recipient VAT numbers anywhere on the system; although I add this to the recipient address (I am VAT registered and have entered my VAT and EORI numbers).
The CN23 form has room for the recipient's tax / VAT number, but this is not populated by Royal Mail.
Thanks for your suggestion. VAT numbers should not be sent on CN documents where the transmission is using the IOSS scheme.
In the case of B2B sales you will require an EORI number, not a VAT number.
Many thanks, the Click & Drop Team