General
189 results found
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Detect Channel Islands postcodes and automatically set their destination to Jersey/Guernsey not Mainland
When orders from Ebay, Amazon and other channels come through to C&D via the API, it would be extremely useful if the destination country could automatically show as the relevant Jersey/Guernsey not Mainland UK, as the customs label does not automatically generate without this. Ebay orders and most amazon orders to Jersey and Guernsey appear as "mainland UK" but with Jersey or Guernsey postcodes.
8 votes -
C&D API - Support Specifying 'Return Address' in Order Create Call
Currently, the only way I can find to set custom return addresses is by manually setting up a trading name for each one. We create labels in C&D via the API which means that the return addresses must be manually added in advance.
I would like to be able to set a custom return address for each individual label using the API.2 votes -
Return Tracking Status in Click & Drop API
In order to support a fully automated business there is a need for us to be able to verify if a package arrived via an API, not via a report.
There is currently a older royal mail tracking API but it is locked down to high volume users.
I note that work has been carried out recently to add a tracking status on the orders page within Click & Drop. However, this information is not included on the Click & Drop API.
When calling the following endpoints via Click & Drop API,
It returns the tracking number, but unlike the…
2 votes -
Make the check box for each order bigger on the new orders page
When scrolling down new orders the check box is so small - cant it be bigger - its easy to click just off it then it opens the order and you have to close it.
Please make it easier when processing lots of orders but not checking them all.
7 votes -
Country specific hs-codes
When downloading order from Magento 2, Click and Drop downloads, if an hscode object is present under the Order->OrderItem object, please use this, falling back to the Products hscode if not present in the OrderItem.
Hs_codes in the OrderItem are order specific, and therefore country specific and this can be 10 digit HS codes.
Ireland are now returning to sender any items that don't include 10 digit country specific HS codes.
10 digit country specific HS codes are available under Order->OrderItem in my Magento store.
Please indicate and standardise in documentation how you download order specific 10 digit…
1 vote -
Senders Reference to be visible on invoice or invoicing reports
The invoice batches tracked parcels together the reports available only shows the tracking number RM have supplied making it impossible to reconcile against our own accounts. Senders Reference is supplied which is the reference we have for the order so believe this should be visible against the invoice somewhere.
1 vote -
2 votes
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Add 'Store Postage Method' to the API
Currently via the API, there is no way to tell Click and Drop which shipping method you intend for the order to be shipped. You are only able to setup rules based on price.
The 'Store Postage Method' is only currently able to be used for integrations which Royal Mail themselves have written. This is a strange practice and makes the API only half feasible.
Please add this or another new parameter so we can specify our postage method by name rather than price.
2 votes -
Allow "Send tracking with order notes" to be turned on without "Mark orders as dispatched" turned on
Please allow us to turn on the option to send customers the tracking number via Woocommerce order notes, "Send tracking with order notes", without having to enable the "Mark orders as dispatched on channel" option.
We regularly have customers order multiple items, some of which may be back-order or pre-order items. When we receive these orders we often ship the in-stock items straight away, while keeping the order "On hold" until the back/pre-ordered items arrive.
We can't turn on the "Mark orders as dispatched in channel" option as this would automatically mark as Complete orders where there have been partial…
2 votes -
Retain selected items after applying postage
If you tick certain orders in the 'New Order' folder and apply postage to an order all the ticked items are de-ticked.
It use to be that these ticked items were retained as ticked. Please change this back.
Please can you re-add this feature.
7 votes -
Allow update tags
Can only set tags on create
Too inflexible especially when the orders in click & drop are created by some third party integration.
Would be super useful if we can edit tags even after an order has bee created
1 vote -
Allow filtering order by multiple values
Would be useful to filter by multiple order number, multiple post codes, multiple email addresses
1 vote -
please explain how new 'Auto Print' will operate with API
We're concerned to see you're discontinuing support for the 'Print Assist' integration. Despite your claim that you had previously let people know about the new 'Auto Print' introduction from 1/10/24, with only 2 weeks to go, yesterday was first time your announcement was made on the CnD website and we have not had any email notification prior to this.
We use the click and drop API and not the C&D desktop app. As there is no "automatic print" of created labels with the API integration available (like there was with the Dropbox integration) we retrieve and send a label pdf…
1 vote -
show maxmimum possible price for the chosen service, or price guide that retlates to account
The reason given for not showing us the price for a service is that prices are not calculated until after they are manifested because of discounts. But what I would like to see, when I am choosing a service, is the price of that service before it is discounted. For me this is so that I can see the prices that I should be charging the customer. If not this then a price guide that relates to the service that I'm using on the main menu because I find it hard to find the price guide that relates to my…
2 votes -
allow us to retain/copy labels for cancelled sales order number to a new one
allow us to retain/copy labels for cancelled sales order number to a new one
1 vote -
In manifested orders, show what the price of the postage was.
When I read my statement it is hard to work out what each package cost to post. I have to look at the statement and then try to work out which package each item relates to. It would be much easier to see this information if the cost was shown next to each package.
5 votes -
Recipient ID Number
Recipient ID number/
Posted to Portugal, RM asked for this, YET? no where to put it. Good thinking as always RM, ask for the number but hey we had to write it on the packet, its digital ,maybe add a little note next to the IOSS for areas that need this.
2 votes -
Import Shopify orders for specified locations only
We have a Shopify setup with multiple locations - retail stores and an ecommerce warehouse. At present Click and Drop pulls in orders for all locations, regardless of the location selected for the integration. This means that our retail store orders come in to Click and Drop as well and are in danger of being duplicated. Please only import orders for the specified location.
2 votes -
Per item postage costs from OBA on reporting
The reporting tool on the C&D page is great - it shows absolutely everything you need, except how much you have been charged to actually send the item.
I appreciate that the 2 systems, C&D and OBA invicing are separate, but if the C&D system is able to show you which Sales Order an item is attributed to, is there not a mechanism by which you can attach the cost of sending each item to the report?
The report we use is: https://business.parcel.royalmail.com/reports/manifested-orders
The issue we have is that we are contracted to supply Business 2 Buesiness, and as such…
2 votes -
CSV download
All of your reports are available as XLS downloads - can you please offer these as CSV downloads, so that they are able to be imported into other systems?
We run multiple systems and would look to import tracking details into accounting systems, and online shopping systems, and they all take CSV as the standard format for any data import. Currently we have to download the XLS, open it in Office, and export as a CSV.
XLS files are great for formatting text, or using multiple tabs for sheets. Where a single sheet of plain data is being transfered, this…
2 votes
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