General
136 results found
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Remove the default to the last selected function, especially when it was delete & need a deleted orders section to retrieve from.
Remove the default to the last selected function, especially when it was delete & need a deleted orders section to retrieve from.
1 vote -
The following is what the previous interface had and would like to get on new one
- RESET ORDER
- we could reset order and see the service changed instantly and could set dispatched by other courier with out going back to new order box.
- ORDER VALUE
- we could use low to high or high to low when making labels, would love to get that on new interface 3-ADDING SHIPPING SERVICE WHILE HIGHLIGHTING MULTIPLE OF THEM -We could highlight a bunch of orders orders while checking price customer paid to make labels accordingly
1 vote -
Quick Status Filter
Add a couple of buttons on the top right of the new beta, to allow quick filtering of the order list.
Currently, you have to click on the status heading, then work through the filter to say "is equal to", then type the status.
It would be far quicker to have some quick select filter buttons above this column so you can very quickly filter new / postage applied / label generated orders without having to type it out each time.2 votes -
Feedback for new Click & Drop page interface
Unfortunately the new interface is a downgrade form what we had.
Once we select an order we want to add shipping method to, it takes you to a new page where you do not see what the order product was. So you have to go back again...unnecessary extra steps.
these new designs should not be done by people that don't actually use the platform. You are making changes that make things easier for Royal Mail but harder for the customers. Totally illogical..This is another point that makes us move more of our business to other couriers..
Royal Mail leadership…1 vote -
Move back to open orders screen when deleting an order from the order details screen
When you are in the open order screen and you click an order which you would like to delete (for example if it is marked as 'dispatched by other courier'), it opens up in its own window (painfully), then you click the delete button however the order stays open and you have to manually close it. Very confusing at first because you are unsure if it has been deleted, now its just annoying.
It would be a much better flow and much less confusing if it takes you back to the open order screen
1 vote -
Rule to allow certain products to print labels to different printers (paper and labels)
Rule to allow certain products to print postage labels to different printers (paper and labels)
1 vote -
allow users to sort 'product detail'
allow users to sort 'product detail'. I was hoping this would be in an updated version. Its what everyone wants and would make 300 orders per day easier to process. Usually it takes 1.5hours but this new version has increased it to over 2 hours as you have to hover over the order when they have ordered more than 1 item to see what they have ordered, whereas before i can see the 3-4 items they had ordered just from looking at the screen.
Also if you try to highlight a product number or tick the tick box but miss…1 vote -
Please make 'Order Details' auto-expanded on page load
When I click on an order, which then opens it inside a new tab, the 'Order Details' section is hidden by default on page-load which seems silly.
Please make this section visible on page load by default. It would save me one more click every time I want to view that information which is often the only reason I would ever click on an order to view it in more detail.
Furthermore, in its current state of hidden by default, the content of the page is tiny (order no., name, address etc.) and only takes up half of the browser…
1 vote -
Support Safe Place Details For Collections
Can we have a field to include safe place details for collections such as lock codes for a parcel box. Currently on Business Click and Drop it only has fields for an address so I have to be in when I book a collection.
7 votes -
Search box results ordering is random ( can we have by most recent please)
Dear Support, When using the Search box on the website to find recent orders, when I search for Stuart for example, the results are not in date or order number and show up randomly. Can the results be listed in most-recent order/date please?
Please see screenshot below
https://imgur.com/a/uISrkvQIs it possible to have the results in date order (most recent) at the top please?
Thanks Stuart
3 votes -
Add post method to new BETA
Incorporate the postage method and pricing functionality into the new BETA version. The previous version included a seamless process for handling postage methods and prices, crucial for ensuring accurate post details, especially if the buyer opts for an upgrade. The eBay integration worked flawlessly on the old version, and it is imperative to replicate this functionality in the new BETA to prevent any inconvenience for our customers.
By adding this feature, not only will it enhance customer satisfaction, but it will also contribute to revenue generation, considering the potential loss if upgraded postage options are not visible. Let's prioritize a…
1 vote -
Add in next / previous order button
When an order has been opened in a new tab there is a closed button in the bottom right of this window.
Please add a 'previous order' and 'next order' button here. This will enable us to travel through orders a lot easier.
1 vote -
Highlight last order viewed
There use to be a green highlight next to the last record that had been opened and closed. This was very useful when we were going down the new orders list as it quickly enabled us to see which recorded we had just looked at and therefore which was the next in order.
This is even more important now as the record is opened in a new tab and when this tab is closed it is not obvious which record you were just looking at.
Please add this feature back in
1 vote -
eBay seller notes
The ability within a column on click and drop that would display our staff notes on orders from ebay. All of our orders have notes applied to them and they update regularly form the time the order is created, to the time the item is dispatched. It would be great if these "seller notes" would display somewhere in click and drop, and when updated on eBay, the updated note pulls through to click and drop.
1 vote -
Beta Version
The new beta version opens new tabs within Click and Drop for every order. Is there a way to change this. Also we have found if we are using the beta version with one log in and not for all logins the orders will not be processed correctly. We had orders going back to 'new order' stage even though the postage had been applied and a label had been printed.
2 votes -
Custom 'Shipping Service' Names
Allow us to rename shipping services, so it's easier for users to recognise what service is for what. For example, I have the following services I use regularly;
Tracked 24
Royal Mail Tracked 24 LBTNow I know it's a Royal Mail service, so it's not necessary to say that... LBT, unbeknownst to me until recently, means it's a letterbox item - ie, large letter. I would love to be able to rename them to;
Tracked 24 - Parcels
Tracked 24 - Large LettersYou can add aliases (make sure you don't use spaces....) although this is only for use…
3 votes -
Fix duplicate batch uploads in click & drop desktop
Since moving to 64bit, the Click & Drop desktop regularly duplcates one of the files that we drop into the watch folder. It is causing a lot of problems identifying and deleting the duplicated batch that has been uploaded.
There's always a message in the C&D desktop log file which appears to shut down the watch process and restart it apparently to perform an update - sending the file a second time
I've tried to trim down the log to the key events:
"Started awaiting for result for:.... FilePath: ...\Click & Drop Desktop\Watch\batch11_231117.csv'
[synchroniseConfigurationTasks] task forces application update!…
1 vote -
Support searching for partial order numbers
Hi, when searching for an order number it is only possible to search for the full number but not partial numbers. As you are adding a # in front of imported order numbers, that makes it possible to use a barcode scanner to search for an order (order number in C&D: #12345,barcode Scanner delivers 12345, C&D search shows no results)
6 votesHello and thank you for your suggestion. We will consider adding the ability to search for partial order numbers and other order identifiers.
Many thanks
Click & Drop Team
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limit customs value field to 2 decimal places as it is breaking payments
Our website sometimes passes a customs value with more than 2 decimal places to click & drop; it is removing VAT for overseas orders which ends up like £3.4563 or something. There is no warning about this but payments will always fail, I only found out by changing things one at a time. Of course I should fix the website to only pass 2 dp but it is a standard woocommerce so loads of people are probably having this issue.
2 votes -
Add Ability to Adjust The Column Widths On Order Details Table
Currently, when you expand 'Order Details' to see a table of the contents of the order, the columns have fixed, uniform widths.
There's no way to adjust them manually, and no text wrapping, so if the contents of one cell is too long, it gets cut off and there's no way to read it.
Having all the columns uniform/the same width means that there are big spaces around the 'Quantity' and 'Price' fields (which are generally only a few characters long), and then 'Product name' is squeezed into the same width and cut off.
3 votes
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