294 results found

1. Click & Drop Desktop - Print shipping label THEN Despatch Note

   We have today moved over from Print Assist to the new Desktop app for Auto Printing.

   Everything was fine during testing as we printing 1 label at the time. We then decided it was time to print a large batch of orders. So selected 37 orders for the same item and printed.

   We are then presented with 37 tracking labels, followed by 37 despatch labels. No longer does it print the shipping label alongside the despatch label! So we now have to sort out each label and find its relevant depatch note (GDPR would love it if we accidentally sent the wrong depatch label to the wrong customer!).

   I phoned support and was told "this is by design and not a technical issue". Surely, whoever made this decision has not thought of customers who batch print orders.

   Can someone please re-look at this and allow an option where we can print them the same as the old system. We have uninstalled the new desktop app on all 3 ship stations and they are now all having to download the pdf and print manually, just what we need for the busiest time of the year.

   We have today moved over from Print Assist to the new Desktop app for Auto Printing.

   Everything was fine during testing as we printing 1 label at the time. We then decided it was time to print a large batch of orders. So selected 37 orders for the same item and printed.

   We are then presented with 37 tracking labels, followed by 37 despatch labels. No longer does it print the shipping label alongside the despatch label! So we now have to sort out each label and find its relevant depatch note (GDPR would love it if we accidentally sent… more

   6 votes

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   3 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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2. Scan ALL RM48 and RM24 2D barcodes.

   This situation has persisted for too long. It's imperative that ALL RM 48 and RM24 2D barcodes are scanned. We cannot accept liability for lost items when the postal service fails to scan them. While we can claim for the postage, it would be significantly advantageous if these 2D barcodes were consistently scanned upon delivery. Many remain unscanned, and Royal Mail's excuse of it not being a priority is unacceptable. Their latest advertisement emphasizes the importance of their services for businesses, including the choice of delivery speed and online delivery confirmation. We demand 100% compliance with this service. The financial implications of tracking costs and claims are evident, so why not offer a business service that guarantees 100% scanned 2D barcodes? This would eliminate the need for claims and prevent sellers from receiving negative feedback due to apparent non-deliveries. All updates are promptly uploaded to eBay, fueling buyer concerns when deliveries are not confirmed through scanning. It's time for action to ensure that every delivery is properly tracked and accounted for..

   This situation has persisted for too long. It's imperative that ALL RM 48 and RM24 2D barcodes are scanned. We cannot accept liability for lost items when the postal service fails to scan them. While we can claim for the postage, it would be significantly advantageous if these 2D barcodes were consistently scanned upon delivery. Many remain unscanned, and Royal Mail's excuse of it not being a priority is unacceptable. Their latest advertisement emphasizes the importance of their services for businesses, including the choice of delivery speed and online delivery confirmation. We demand 100% compliance with this service. The financial… more

   7 votes

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   9 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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3. Don't chage your customers MORE for saving you time and fuel

   I think it is ridiculous to be charging 20p extra per parcel when a customer takes their parcels to a post office (which for me is a 3-minute walk to my local shop so if I am going there anyway I may as well drop my package off as well) instead of wasting Royal Mails time and fuel to come to pick them up from me at an unspecified time the next day, which adds an extra day to the delivery time, IF they actually turn up (which in the past they haven't turned up to collect).

   3 votes

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   1 comment  ·  Click & Drop (Registered) Personal Account  ·  Delete…  ·  Admin →
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4. Update Tracked 24/48 to collected when Business Collection takes place

   Royal Mail Tracked is not tracked when the driver collects. Please can you update the tracking using the manifest when collected not when the packet gets to the super hub the next day?

   It was impemented for personal customers last year:
   https://clickanddrop.uservoice.com/forums/399930-general/suggestions/45679138-tracking-show-a-shipment-has-been-collected

   Second class post tracking is fine and shows the following message when the driver collects:
   "An update will only be provided when we attempt to deliver your item"

   But Tracked 24/48 shows this message until the next day or later on Royal Mail tracking:
   "We're expecting it
   The sender has advised they have despatched your item to Royal Mail"

   Royal Mail Tracked is not tracked when the driver collects. Please can you update the tracking using the manifest when collected not when the packet gets to the super hub the next day?

   It was impemented for personal customers last year:
   https://clickanddrop.uservoice.com/forums/399930-general/suggestions/45679138-tracking-show-a-shipment-has-been-collected

   Second class post tracking is fine and shows the following message when the driver collects:
   "An update will only be provided when we attempt to deliver your item"

   But Tracked 24/48 shows this message until the next day or later on Royal Mail tracking:
   "We're expecting it
   The sender has advised they have despatched your item to Royal… more

   12 votes

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5. Overwrite existing product data: Not updating...

   Overwrite existing product data: Not updating... Can this be looked at as there seems to be an issue with this?

   4 votes

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6. Automatically Remove Despatched Orders from Click & Drop, if Marked as Despatched at Marketplace.

   When orders are marked as dispatched on eBay, Etsy, or Shopify, they should automatically be removed from the "awaiting dispatch" section in Click and Drop.

   Currently, orders remain in the pending section even after being dispatched through these platforms, which causes confusion and extra work. Improved marketplace integration is needed to ensure Click and Drop reflects only the orders that are still awaiting dispatch.

   2 votes

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7. Please add the delivered DATE to the manifested orders status column.

   At the moment, the tracking status for delivered items just shows as 'delivered', but it does not show the actual delivered date.

   This would be so useful for an overview and finding out delivered date results for things like ebay cases.

   19 votes

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   Under Review  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Thank you for your suggestion. We will consider this of future development.

8. Make it easier to find out how much one has been charged for each item

   It is far too difficult to find out how much one has actually been charged for an item. If it is on the system at all it is not easy to find.
   It is very frustrating

   10 votes

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9. Support Adding Credit to Accounts to Reduce Card Payments

   Have the abililty to pre load the account with funds so that we don't have to authorise a credit card transaction or paypal transaction every time we produce a label

   25 votes

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   6 comments  ·  Click & Drop (Registered) Personal Account  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hi and thank you for your suggestion. We are considering ways to support payments without having to supply your card details for each transaction.

   
   

   Many thanks

   
   

   Click & Drop Team 

10. Make the manifest smaller, its wasted paper.

    Let's streamline the manifest; it's just wasted paper. Handing it over to the postman feels pointless since Royal Mail already has a digital copy. Once the collection driver scans it, it's just trash. Why not replace it with a barcode or 2D code on a label? Maybe 3 or 4 with all info in the codes? The driver or the drop-off point can scan it. We're moving towards a waste-free society, yet this manifest is unnecessarily large with too many spaces. A bunch of tracking codes serves no purpose. Postmen confirm these manifests are redundant once scanned. Let's make them smaller for now and aim to phase them out entirely in the digital age.

    Let's streamline the manifest; it's just wasted paper. Handing it over to the postman feels pointless since Royal Mail already has a digital copy. Once the collection driver scans it, it's just trash. Why not replace it with a barcode or 2D code on a label? Maybe 3 or 4 with all info in the codes? The driver or the drop-off point can scan it. We're moving towards a waste-free society, yet this manifest is unnecessarily large with too many spaces. A bunch of tracking codes serves no purpose. Postmen confirm these manifests are redundant once scanned. Let's make them… more

    8 votes

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11. Adding the department name to a label instead of the department number.

    Before we manifest, we always check each parcel to ensure it has been coded to the correct department. Currently the only way to do this is checking on the screen, by adding the name to the label instead of the number would speed up this process.

    2 votes

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12. Give customer full transparency on additional fees if a Click&Drop parcel is dropped off

    You have a banner on the Click & Drop website telling customers that they will be charged extra if they drop off the parcel at a Post Office. It then says 'for more info, click here' and then there is a list of all the possible questions you could ask. It is not transparent and easy to find the charge. Having spoken to Customer Service today, I am told that I need to report this here at 'user voice' which I knew nothing about, but as she has told me that the additional fee is 20p, why not just state that on the Click&Drop website where the banner says a fee will be charged. Customers need to know how much something costs, before using the service and it would be very easy to show this.

    You have a banner on the Click & Drop website telling customers that they will be charged extra if they drop off the parcel at a Post Office. It then says 'for more info, click here' and then there is a list of all the possible questions you could ask. It is not transparent and easy to find the charge. Having spoken to Customer Service today, I am told that I need to report this here at 'user voice' which I knew nothing about, but as she has told me that the additional fee is 20p, why not just state… more

    2 votes

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13. Support Tracked Returns for Click & Drop Personal Accounts

    On Personal Click & Drop offer a returns service where I can generate a return, pay for it and arrange collection from customers house with PO to generate label. At moment I have to go in and change my collection address to cust address and then back again afterwards.

    2 votes

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14. Import VOEC & Other Customs Scheme Details

    VOEC number for Norway or other VAT system scheme's should automatically be pulled through from eBay / Amazon etc integration with their unique number, similar to how the IOSS number is pulled through.

    2 votes

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    Under Review  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Thank you for your suggestion. We are expanding the range of data we consume from our third party integrations; we will consider VOEC and other Pre Registration Schemes as a part of these changes.

15. Allow sending of email notifications after items are dispatched

    Customers often ask me to resend the tracking info. There is no way to do this currently. If there was a simple click box to do this, it would be great.

    2 votes

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16. Make the check box for each order bigger on the new orders page

    When scrolling down new orders the check box is so small - cant it be bigger - its easy to click just off it then it opens the order and you have to close it.

    Please make it easier when processing lots of orders but not checking them all.

    7 votes

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17. Country specific hs-codes

    When downloading order from Magento 2, Click and Drop downloads, if an hscode object is present under the Order->OrderItem object, please use this, falling back to the Products hscode if not present in the OrderItem.

    Hs_codes in the OrderItem are order specific, and therefore country specific and this can be 10 digit HS codes.

    Ireland are now returning to sender any items that don't include 10 digit country specific HS codes.

    10 digit country specific HS codes are available under Order->OrderItem in my Magento store.

    Please indicate and standardise in documentation how you download order specific 10 digit HS codes so I can start shipping to Ireland again.

    When downloading order from Magento 2, Click and Drop downloads, if an hscode object is present under the Order->OrderItem object, please use this, falling back to the Products hscode if not present in the OrderItem.

    Hs_codes in the OrderItem are order specific, and therefore country specific and this can be 10 digit HS codes.

    Ireland are now returning to sender any items that don't include 10 digit country specific HS codes.

    10 digit country specific HS codes are available under Order->OrderItem in my Magento store.

    Please indicate and standardise in documentation how you download order specific 10 digit… more

    1 vote

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18. Senders Reference to be visible on invoice or invoicing reports

    The invoice batches tracked parcels together the reports available only shows the tracking number RM have supplied making it impossible to reconcile against our own accounts. Senders Reference is supplied which is the reference we have for the order so believe this should be visible against the invoice somewhere.

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19. reverting to NOT having to download label / receipts before they can be printed! what a nightmare waste of time and pc space!

    as above

    2 votes

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20. Show the SafePlace for each order / delivery and allow bulk SafePlace assignment

    There is no easy way to see the SafePlace for an order or delivery. You have to click "re-apply" postage for each delivery to see the current SafePlace. Also, you can't add SafePlace in bulk, which is really time-consuming.

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    Planned  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Thank you for your feedback.

    We are planning to add the Safeplace value to the order details section of all orders to increase visibility - this page will be updated once this change has been made.

    Kind regards,

    Click & Drop Team