General
441 results found
-
Impliment Two Factor/Multi Factor Authentication
Many services online now support two factor authentication via either Google Authenticator methods or SMS. This helps protect our account and customer data held within it.
This should be a feature and we should be able to enforce it on a per account option.
5 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Option to Print Integrated Labels on A4 and CN22 on a 6x4 Label
If you choose Integrated Labels this means it has to be on A4, which means the CN22 has to be on A4 as well.
I want to print the CN22 on 6x4 using a different printer - but the option is greyed out.
5 votes -
Revert to the old system for handing tabs in Click & Drop
Please revert back to the old system or at least give us the option of having tabs remain open or not when an order is clicked, for example, to amend postage details etc.
These tabs never used to stay open when simply amending postage details for an order.
Now you've created work for us by having to click to close tabs when there gets to be too many open for the browser to handle. This can happen 2-3 times per day in my case. More work for no gain.
This is especially egregious since it worked perfectly beforehand.
4 votes -
Issue VAT receipts with email confirmation when not having an account
Provide VAT receipts in confirmation / label email
4 votes -
Add Large Letters for USA
Now we can only send orders to the USA as Small Parcels!
This is costly, wastes excessive packaging for small items and not at all Eco Friendly. Not business friendly.
It's unbelievable that it's an option for over the counter customers but not for OBA customers4 votes -
BUG: Cannot make payment
After cancelling a payment that it seems did not cancel properly, I cannot make any payment at all for which I assume is related to the previous payment not cancelling properly and am just shown the following error for 3 days:
An unexpected error occurred. Please wait a few moments and try again.4 votes -
Need better tracking status updates
The tracking details, especially on international orders, does not update at all until the shipping is either delivered or is returned. I'm getting quite a few complaints and pressures about this from buyers.
We're in 2025. I am sure there must be a way for the postal services to have constant tracking updates, not only for international deliveries, but for local deliveries with the whereabouts can be tracked regularly.4 votes -
Add column for postage price
Please can you add a column for the postage price paid in the orders overview.
4 votes -
make the shipping Cost option editable on the Address details Page
When you manually enter an order on Click and Drop there is an option for the Shipping Cost Box.
After an order is entered there is no option to enter a cost in this box.
I propose The Shipping Cost should be available to edit on the Address details page.4 votes -
Include Stock Location on Order Details
It would be very helpful to add the Stock Location to the order details screen. Currently if you want to make use of the Stock Location entry in the product data, you have to browse each product to find the location which isn't a very helpful workflow.
4 votesThank you for your suggestion. We will consider it for future development.
-
Compatability With Woocommerce's Official Shipment Tracking Plugin
Woocommerce has launched their official shipment tracking plugin.
Please make click and drop compatible with it rather than sending tracking details via an outdated method:
API documentation:
https://woocommerce.com/document/shipment-tracking/
Alternatively, allow the sending of tracking details via order notes without marking the order as complete on woocommerce
OR
First send the tracking details into the order notes and THEN mark the order as complete.
All of the above allows tracking details to be embedded into the complete order email. RM's current solution does not.
4 votes -
Refunded labels appearing in the 'New Orders' section
After purchasing a label I occasionally have to cancel the label due to my customer changing the address, cancelling the order etc. After the label refund request has been accepted and refunded the order appears in the 'New Orders' section. This is very annoying because these old orders get lost amongst all my new ones and I accidentally repurchase the label! Starting the whole refund process again.
Please stop sending orders from refunded labels back into the new orders section.
4 votes -
Allow sending of email notifications after items are dispatched
Customers often ask me to resend the tracking info. There is no way to do this currently. If there was a simple click box to do this, it would be great.
4 votes -
Return Tracking Status in Click & Drop API
In order to support a fully automated business there is a need for us to be able to verify if a package arrived via an API, not via a report.
There is currently a older royal mail tracking API but it is locked down to high volume users.
I note that work has been carried out recently to add a tracking status on the orders page within Click & Drop. However, this information is not included on the Click & Drop API.
When calling the following endpoints via Click & Drop API,
It returns the tracking number, but unlike the…
4 votes -
change the flow when postage is applied to multiple orders.
When applying postage to more than one orders it takes you to the batches/batch details page. Once postage is applied please just have it go straight back to orders like it does when applying postage to a single order.
4 votes -
increase image size in product details column
Please increase the image size in the product details column. It is so small at present it is very hard to distinguish what the product really is.
4 votes -
Order checkboxes not de-selecting
When multiple orders are selected to generate labels they then move to the 'Orders ready for despatch' section. When you view that section the checkboxes for those orders are sill selected. As I have discovered, when you go to delete a single order from the three dot menu within the order, any other orders with checkboxes still selected are also deleted. This is a major flaw and does not happen in the old interface.
4 votesThank you for the suggestion. We will shortly be releasing an update to change this behaviour.
-
Electronic customs declaration
Why is the electronic customs declaration only for 8 items? Probably it is enough if to send abroad a small parcel. But if to send a big parcel of 5 or more kg, then it is a tricky to declare all items. Could you please improve the declaration adding more lines to declaration.
4 votes -
Tracking/delivery confirmation for letters
Any chance we could see click and drop have 'letters' included with tracking/delivery confirmation in the future? (not just large letters and parcels).
At the moment, a marketplace such as Etsy won't add tracking details for customers (via click and drop) that purchase orders though us (that are sent with the 'letter' size).
We send many letter size shipments daily and it's a shame that they don't count towards Etsy's tracking system.
4 votesDelivery confirmations have been extended to cover a greater number of non-tracked services and formats, and we will continue to review the services and formats we can offer delivery confirmations for.
-
Search box results ordering is random ( can we have by most recent please)
Dear Support, When using the Search box on the website to find recent orders, when I search for Stuart for example, the results are not in date or order number and show up randomly. Can the results be listed in most-recent order/date please?
Please see screenshot below
https://imgur.com/a/uISrkvQIs it possible to have the results in date order (most recent) at the top please?
Thanks Stuart
4 votesThank you for your suggestion.
The work is now planned and this page will be updated once it has been done.
Kind regards,
Click & Drop Team
- Don't see your idea?