General
251 results found
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Print CN Document and Shipping Label Together, Not Grouped by Document Type
Please can you change the Click and Drop label system. We send numerous bulk parcels overseas and it is very confusing when the postage label and customs label are printed separately. We would greatly appreciate this be looked into. Thank you
3 votes -
Show collections on Dashboard
Why can't I see booked collections linked to items on the dashboard. I have the email confirming the collection and apart from that only the payment record. Nothing about the status - late etc.
3 votesHello, thank you for your suggestion. We will consider adding collections to the dashboard in a future release.
Kind regards
Click & Drop Team
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Update Delivery Company on EKM when tracking number is sent
Currently the tracking number is updated on EKM on manifesting. The order on EKM shows the number, but the delivery company is not updated, so the URL for the tracking is not created. The consequence is that any dispatch emails sent to customers are missing the tracking and Payment gateways, e.g. PayPal are not updated automatically with tracking (an important fraud prevention). The orders can have the delivery company added manually, one by one, but it is time consuming, Please can Click and Drop add Royal Mail as the delivery company in EKM when the tracking number is passed through?
3 votes -
Allow Filtering of Orders by Trading Name
I would love an option to filter Orders by Trading Name, so they can be processed separately. It's very time-consuming to filter by channel.
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Add integration for Ecwid
Do you plan to integrate with Ecwid ?
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Print Manifests with Print Assist
It would be really useful if manifests could be printed using Print Assist. Currently, we use Print Assist for labels but then have to manually open the manifest PDF and send to print at the correct printer with the correct settings. It would save us a lot of time if this happened automatically like with the labels.
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Stop Pages Returning to Top When User Closes a Pop-Up
For example, when the user selects 'Favourite' or 'Hidden' in the Settings-Shipping Services screen, the user is returned to the top each time.
3 votesHello, thanks you for your suggestion. We are aware of this behaviour and have changes to improve the user experience in plan.
Kind regards
Click & Drop Team
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Print Customs Declaration & Address Label Together
It's really confusing & awkward to have one sheet (or 10) of address labels & one sheet (or 10) of customs labels. Matchign them up can be a PITA & very time consumng
Why can we not have the Address and Customs label of the same package side by side ?
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Add Integration for LightSpeed
Hey, Lightspeed is a system that we're currently using which doesn't support Click & Drop integration. This would be ideal for us and many others. If you feel the same way then please vote. Thanks!
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Stop tracking numbers being generated for non-tracked services
Tracking numbers have recently started being generated for non-tracked services (e.g. BPL2 2nd Class). These are then being exported into integrated marketplaces, breaking the tracking functions and causing a large number of customer complaints and confusion.
Can this please be corrected as soon as possible.
2 votesThank you for your feedback.
The fix for this issue is currently in development and is expected to be released in the near future. We will make sure to publish an update to this page once it is completed.
Kind regards,
Click & Drop Team
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change the flow when postage is applied to multiple orders.
When applying postage to more than one orders it takes you to the batches/batch details page. Once postage is applied please just have it go straight back to orders like it does when applying postage to a single order.
2 votes -
In manifested orders, show what the price of the postage was.
When I read my statement it is hard to work out what each package cost to post. I have to look at the statement and then try to work out which package each item relates to. It would be much easier to see this information if the cost was shown next to each package.
2 votes -
Please bring back Scroll Position memory
Please bring back Scroll Position memory when the order page is refreshed. It saved countless time during the day and reduced mistakes. When the order page is refreshed it now sends you back to the top of the page, its very frustrating, please change it back.
2 votes -
increase image size in product details column
Please increase the image size in the product details column. It is so small at present it is very hard to distinguish what the product really is.
2 votes -
Allow non business to use PDDP (Postal Delivery Duty Paid) service
Smaller businesses that don't send frequently are currently barred from using the OBA and have to use the personal account click and drop. Yet its small businesses that are less likely to have their own IOSS set up and need or want to use a DDP service.
I send less than 20 a week but a large part of them are international and high value. I would like the have the option to ensure the customers don't get extra charges on delivery.
This is offered by many couriers, why not Royal Mail? Limiting the service to OBA members cuts out…
2 votes -
Marking orders as despatched (option to clear Old Orders)
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Summary
In relation to orders that have not been marked as despatched - Perhaps it would be helpful to:
1) Ensure that the system ignores older orders as clearly they have been dealt with after a certain timeframe (1 week?)
2) Perhaps offer a way to filter this section by date, and have the option to simply clear old items.=======
Reasoning
I have Click and Drop intregrated with Ebay. In my personal use case, there is one part of the Click & Drop worklow that I do not normally use - the "Mark Orders as despatched" section -…
2 votes -
Package Format - after sorting stay the same as user default
Please Please make the columns in the new dashboard stick by user-selected input like it used to
We batch all items of the same weight/ type together and print the labels
We sort package column by weight
as soon as the postage is applied we have to go back to the list via the dashboard
The package column now resets itself to order number by default so I have to re-sortI did this 37 times today
Please make it like it used to and stay in the order the user selects2 votes -
Calculate 'CN22 Item Weight Total' as sum of Contents
CN22 Item Weight Total is for the total combined weight of the items inside the package. The contents of the package. It should not be the same as the weight as shown on the postage label.
2 votes -
Unmark the despatched items when despatched ready for the next batch
Please can you look at 'unmarking' the despatched items. We're a small business who didn't get authorised for a OBA account even though we have been trading since 2015 but we send a lot of samples to nurses and clinics etc. Once they have despatched and the label created it would be nice not to have to go in and manually unmark all the boxes in the Beta set up as if we've just sent 30-40 samples and you miss just one its a pain to have to start again at the top. The list also only goes up so…
2 votes -
Electronic customs declaration
Why is the electronic customs declaration only for 8 items? Probably it is enough if to send abroad a small parcel. But if to send a big parcel of 5 or more kg, then it is a tricky to declare all items. Could you please improve the declaration adding more lines to declaration.
2 votes
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