General
527 results found
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Convert Common Non-ASCII Characters When Importing Orders
When entering a name and address in to Shopify (and most other web sites), Unicode character set is available to users. When these orders are imported into Click & Drop, any non-ascii characters are flagged up for manual "fixing".
By far the most common "invalid address" that C&D asks me to fix (every day) involves just changing apostrophes from Unicode "right single quotation mark" (U+2019 or U+2032) characters to their ASCII apostrophe equivalent (U+0027).
There are other cases, most notably European addresses containing diacritical marks, etc. While I'm sure the developers could automatically convert these to the nearest equivalent roman…
8 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Missing 7-Day Orders Graph and Inaccurate Sales Data
Royal Mail previously showed a simple 7-day graph in Click & Drop, clearly displaying how many orders were received each day, which was very useful. The new update looks more advanced, but this feature seems to have been removed.
The new sales graph that appears when hovering over each day is also inaccurate. It shows very low order numbers, sometimes around 10 or less, whereas we actually receive hundreds of orders on those days.
Currently, there is no clear way to see how many orders are received per day or the total over a week. While the data may exist…
7 votesThank you for your feedback and apologies for the inconvenience.
We are working on resolving the data issue and this should be fixed very soon.
Please note that on the new sales dashboard the order numbers displayed are for despatched orders, but we will also soon be adding another tab which will display the numbers of new orders received as well.
Kind regards,
Click & Drop Team
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Multi Parcel Consignment takes longer than WDM system
It seems that some of the basic IT functionalities have slipped with the new system, and it’s starting to impact our workflow. For example, when creating a Multi Parcel shipment via manual entry, the process has become much more time-consuming. The system no longer captures default settings like service type, parcel size, or whether a signature is required, which were all part of the previous system and helped streamline our operations.
As a B2B business, the added complexity is especially frustrating. We're having to manually enter the same details—such as weights, parcel sizes, and costs—over and over again. This is…
7 votes -
Allow WooCommerce Customer Order Status to Sync.
Please allow custom order statuses to sync to click & drop, not just "Processing" orders.
Lot's of WooCommerce users use custom order statuses to manage orders, having only the "Processing" orders sync, leaves us to manually enter a large chunk of orders.
An extra field in the settings page where you can write the slug of the extra order statuses would fix the issue, and allow us to continue using Click & Drop.
7 votes -
More SKU's lines on the label
Hi Royal Mail team,
Please can you expand the number of SKU lines visible on Click & Drop labels?
At present, the “Customer Reference” block only shows ~3–4 lines of SKU text, even though the block itself has much more space available. The SKU list is vertically centred, leaving unused whitespace, and a large portion of the block is taken up by the logo area. In addition, the line “Royal Mail: UK’s lowest average parcel carbon footprint 200g CO2e” occupies space that could be better used for operational data.
Our proposal:
Move the SKU list to the top of the…
7 votes -
I'm getting regular 'unexpected problem' errors
I'm ending up with a lot of "Sorry, an unexpected problem occurred." when I try to print labels, or when the purchase is completed. They started to become regular occurance since the last update.
7 votes -
Customer (Receiver) EORI field should be added as field in the address book
Our address book contains saved details for regular customers, covering 99% of our orders. With the upcoming Windsor Agreement, an additional field should be introduced in the address book to store customers’ EORI numbers. This would eliminate the need to manually enter the EORI each time an order is created. Instead, it should be saved within the address book and automatically populated when placing an order, ensuring a more efficient and seamless process.
7 votes -
Import VOEC & Other Customs Scheme Details
VOEC number for Norway or other VAT system scheme's should automatically be pulled through from eBay / Amazon etc integration with their unique number, similar to how the IOSS number is pulled through.
7 votesThank you for your suggestion. We are expanding the range of data we consume from our third party integrations; we will consider VOEC and other Pre Registration Schemes as a part of these changes.
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Make it easier to see the postage paid on orders
On the new Orders list, there is no option to see the postage paid. Even when you go into the order you no longer see it. It seems the only way to find out is to reprint the shipping label.
7 votesThank you for your suggestion.
Our team will begin working on implementing this feature in the near future. We will update this status when the feature is available in Click & Drop.
Kind regards,
Click & Drop Team
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Make the check box for each order bigger on the new orders page
When scrolling down new orders the check box is so small - cant it be bigger - its easy to click just off it then it opens the order and you have to close it.
Please make it easier when processing lots of orders but not checking them all.
7 votes -
Support searching for partial order numbers
Hi, when searching for an order number it is only possible to search for the full number but not partial numbers. As you are adding a # in front of imported order numbers, that makes it possible to use a barcode scanner to search for an order (order number in C&D: #12345,barcode Scanner delivers 12345, C&D search shows no results)
7 votesHello and thank you for your suggestion. We will consider adding the ability to search for partial order numbers and other order identifiers.
Many thanks
Click & Drop Team
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Service Total Including VAT Is Sometimes Incorrect
We have noticed that on occasion the price of a service + VAT sums to a 1p more or less than the total.
This has meant we have had to manually reconcile accounts.
7 votes -
Show Username in Dashboard and Header
Can you please look into having the username clearly visible on the Dashboard of the Click and Drop Accounts. As a large Mailing House and since the swtich off of STL/SD1/T24 etc on OBA, we now have access to 12 C&D accounts, all with different end billing account numbers. This number is growing each week. We really need the username/account name to be visble somewhere on the Dashboard as we are alwasy swapping bewtween these accounts and it is very easy to genrate an order on the wrong account. It has already happended and we now have to go through…
7 votesHello,
Thank you for your suggestion and feedback. We are looking into the ability to add multiple accounts to a single login. We are hoping this availably from later this year or early next year.
Kind Regards,
Click & Drop Support
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Add integration for Discogs
can we please have an integration with discogs platform
7 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Show Trading Name Logo on Open Orders Page
Under the heading "Channel" there is a picture of a piece of paper and a shopping cart.
When you hover over the "picture" it says which of our trading names we used on that order.
We have an icon set in the preferences for each of our trading names, so why can't they be shown in the Channel instead of the same unnecessary picture for all trading names/channels?7 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Bulk Proof of Postage Instead of Individual Certificates for Each Parcel
We need bulk facility for click and drop when proof of posting is required. Instead of printing individual certificates for each parcel it would better to print out one certificate listing all the parcels . This could be fine by printing the bulk certificate from the batch history
7 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Issue VAT receipts with email confirmation when not having an account
Provide VAT receipts in confirmation / label email
6 votes -
Get C&D working with Safari on earlier Macs again...
Until last week, C&D was working perfectly fine for eight years on our MacBook Air despatch computers with Safari and then an update from Royal Mail killed it. Royal Mail tech support advice is to buy newer laptops, which for a small business isn't going to happen. Developers should just do their jobs and make sure changes are backward compatible.
6 votes -
fix the problem of not being able to delete unwanted orders
I have been unable to delete unwanted orders now for several weeks, is this due to be fixed? my orders page is getting very cluttered with unwanted orders making it difficult to find the orders I do want
6 votes -
Have an easier way to complain when you have incorrectly charged us for a wrong size package.
Twice now you have incorrectly charged us when you think a Large Letter should be a Parcel.
The first one had a picture of a Card Backed Envelope being handed to my customer, so there was no dispute and you eventually refunded the charge.
The second one we only found out about because the invoice was a different amount to what we expected so had to go through it line by line to find it. This one has no picture, but we have confirmation from our customer that it was a large letter which went through her letterbox.
I first…
6 votes
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